1 Student Handbook 2018. 1. Contents Disclaimer 3. Important Details 3. Forward 4. Our Business 6. Programs We Offer 8. Delivery Modes 9. Enrolments 10. Enrolment Procedure 11. Your Privacy 12. Fees And Charges 13. Course Fee Subsidies 14. Special Considerations For Licensing Requirements 14. Your Learning 15. Study Periods 15. Assessment 16. Assessment Practices 16. Submitting Results 17. Recognition of Prior Learning (RPL) 18. Client Feedback 18. Complaints and Appeals 19. ASQA Complaints 19. Academic Records 20. Student Rights and Obligations 21. Student Bahaviour 22. Health and Safety 22. Client Support 22. Legislation 23. 2. Your Partnering Solution in Education RTO 32350. Handbook Disclaimer This Student Handbook contains information that is correct at the time of printing. Changes to legislation and/or The Learning Collaborative's policies may impact on the currency of information included. The Learning Collaborative reserves the right to vary and update information without notice.
2 You are advised to seek any changed information and/or updates from your trainer or by contacting The Learning Collaborative. This Handbook has been prepared as a resource to assist students to understand their obligations and also, those of The Learning Collaborative. Please carefully read through the information contained in this guide. All students need to read, understand, be familiar with, and follow the policies and procedures outlined in this Handbook . Important details Head Office For additional support/assistance Unit 1 / 20 Nerang Street Nerang QLD 4211. Mail Box 5867. Q Supercentre QLD 4218. P: 1300 136 780. E: 3. RTO 32350 Your Partnering Solution in Education Forward Welcome, On behalf of both myself and the team at The Learning Collaborative, I would like to welcome you to our ever-growing family of students , Trainers and Indus- try Professionals. The Staff at TLC are committed to ensuring your learning experience is sec- ond-to-none, and aim to prepare you for the next steps on your life journey.
3 Whether that may be upskilling to further your current career, training in new skills to embark on a brand-new journey in a new industry, or simply refreshing and enhancing your existing skill sets, TLC has the right pathway for you with industry-experienced Trainers and comprehensive training materials. Please take the time to read through this Student Handbook as it contains a range of information that relates to your Studies with TLC. Please familiarise yourself with the information contained herein, and if there is anything that you still wish to know, a member of our friendly team will be more than happy to answer any questions you may have. We hope you enjoy your time with us at TLC, and we wish you every success with your studies and your future pathways. General Manager Jacqui Stuart 4. Your Partnering Solution in Education RTO 32350. 5. RTO 32350 Your Partnering Solution in Education Our business The Learning Collaborative is quite unique by comparison with many other RTOs.
4 Whilst we engage our own Trainers directly to deliver our courses, we also seek out industry's best trainers to operate on our behalf under the TLC Partnering Framework. This collaborative approach gives our students access to highly talented, specialised trainers who are passionate and deeply respected in their chosen fields. Our Approved Training Partners are able to provide excellent technical guidance on skills and knowledge development, as well as advice on genuine employment opportunities. If we can't match or exceed the services being delivered by the best RTOs in the country for each industry area, we simply will not offer training in that field. Vision To provide a platform that facilitates the provision of high quality, industry-specialised, nationally accredited training to students using extremely capable Trainers, Training Partners, Assessors and Training Administration personnel. Mission To build a reputation within the Australian Vocational Education and Training industry as the most capable RTO.
5 Partnering company in the country, with an ability to achieve high quality, compliant training courses across all of our hand-chosen Training Partners. We demonstrate our dedication to our mission statement through: Learning Commitment to ongoing professional development A passion for learning Using every opportunity to improve our service Respect Respecting self Respecting others Respecting company and client property Respecting client confidentiality Professionalism Acting with integrity Empowering team members to get the job done Leading by example 6. Your Partnering Solution in Education RTO 32350. 7. RTO 32350 Your Partnering Solution in Education Programs we offer The Learning Collaborative offers nationally recognised training, ranging from Certificate I through to Diploma level in areas such as: Foundation Skills Landscaping, Aged Care Community Services Process Manufacturing Food Processing Driving Operations Warehousing and Logistics Business, Management Business Leadership Small Business Management Hospitality Travel and Tourism Water Operations Project Management, Sport and Recreation Workplace Health & Safety Fitness Customer Engagement Our full scope of registration can be accessed and verified via the following government website, listing the details of each Registered Training Organisation in Australia: Our training programs and our options for delivering these courses can be viewed via our website at.
6 Brief course flyers as well as full course brochures are available for each course listed which will give you course subjects, dates, course durations, learning outcomes, prices and some other relevant information for the course. You will see that The Learning Collaborative also has access to some enrolment fee subsidies for eligible candidates in Queensland. Please contact our office at any time if you have any questions about our range of courses or have a special request for a program not currently listed, For more information on our current course offerings please visit 8. Your Partnering Solution in Education RTO 32350. delivery modes Face-to-face delivery For those who prefer the personal interactivity and experience sharing gained from attending a group' training program, our face-to-face delivery option may be the answer. Led by dedicated and experienced trainers, these sessions promise to be interactive, interesting, stimulating and exceptional value for money.
7 Self-paced / online Ideal for candidates who are comfortable with self-directing their studies, or for whom attending traditional classroom sessions' is problematic. Learners opting for self-paced progress will receive a full suite of learning materials, workbooks, textbooks and associated assessment instruments. Supported via phone and email, students then progress at their own pace, submitting completed assessments and associated evidence either electronically and/or in hard copy. Blended course modes Some programs allow students to access a combination of face-to-face and self paced delivery modes this is ideal for students who are well organised and self-driven, but who still want to check in' occasionally to ask questions, ensure that they are on track and perhaps interact with fellow students . 9. RTO 32350 Your Partnering Solution in Education enrolments Student inductions To undertake a course with The Learning Collaborative, Following Enrolment, it is our policy to conduct Student within Australia, you are required to be an Australian interviews.
8 All Student interviews should be conducted citizen or permanent resident. The Learning Collaborative in accordance with the following procedure: does not carry CRICOS registration to cater for students on 1. The Administration team or External Training Provider study visas. Questions on the enrolment form MUST be answered must contact the Student following Enrolment. During truthfully to ascertain if you are eligible to enrol in a course. this initial contact it will be determined whether a Phone' or Face to Face' interview is most appropriate;. Our friendly and experienced Admin Team are available to assist all students with their enrolment. From our 2. If the Student interview is to be conducted by comprehensive range of offerings, you simply need to phone, a time that is convenient to both the Student choose your course, consider when you might like to commence and the administration team, or External Training and give us a call we will take care of the rest.
9 Provider, should be agreed and diarised, allowing adequate time for the Student to receive the documentation We recognise the importance of enrolments as an induction outlined in the Trainee Induction Checklist;. into the learning journey. To ensure a consistent level of 3. At this point the appropriate forms and documentation learner knowledge and understanding of their undertaking, should be dispatched to the Student ;. this formal enrolment procedure has been designed to: 4. If the Student interview is to be conducted the administration Ensure learner readiness; team, or External Training Provider. The time will be scheduled Improve learner retention levels; with the Student and diarised;. Increase learner completion rates; 5. Whether by Phone' or Face to Face', all interviews Ensure high levels of learner satisfaction. must be conducted in accordance with the Our commitment to learner satisfaction spans both accredited Trainee Induction Checklist;. and non-accredited training and as such, this procedure 6.
10 If the Student is a Trainee, or if the Student must be followed for every new enrolment. interview indicates that Language, Literacy and Numeracy (LLN), issues may exist, then a Literacy and successful enrolments Numeracy Test should be conducted. Prior to the commencement of any face-to-face training course, 7. If the Literacy and Numeracy Test or the Student all students are forwarded an enrolment confirmation typically interview indicate that any special learning requirements from the trainer via email that includes: may exist, these requirements should be handled in Course details (area of study) accordance with the Access and Equity policy and Trainer details procedure TLC-POL-012. Logistics where, when, what to bring etc. We recognise the importance of providing students who have enrolled in a full qualification with an opportunity to consultatively establish individual training plans and participate in a thorough induction. 10. Your Partnering Solution in Education RTO 32350.