Student Information Handbook - reiq.com

1 Student Information Handbook Enrolment, policies and procedures that govern REIQ training Information contained in this Handbook is uncontrolled once printed. To download the current version of the Student Handbook go to JULY 2018 . Welcome to the REIQ. The REIQ is committed to providing all new real estate entrants and existing real estate professionals with quality training that meets the needs of individuals and our profession. This Handbook has been designed to answer questions that you may have regarding your enrolment and the policies and procedures that govern our training activities. Please use the Handbook as a reference to assist you to understand how best to utilise our professional development services. We hope that your training experience, whether as a contact Student or through online studies, is a fulfilling and beneficial one.

2 The professional development team are well equipped to deal with your enquiries and concerns please do not hesitate to make contact with them if you have any questions relating to your studies. We thank you for selecting the REIQ as your registered training provider and look forward to working with you to achieve your real estate goals through the provision of quality training and guidance. Yours sincerely Anna MacMaster TRAINING SERVICES MANAGER. DISCLAIMER. The REIQ reserves the right to change or alter at any time, without notice any of the Information contained in the REIQ Student Information Handbook . While the Information is current at the time of publication we have no control of any Information contained in this Student Information Handbook once it is printed, distributed or accessed on the website.

3 Please confirm any Information with REIQ Professional Development by emailing or phone (07) 3249 7347 or download the current version of this document from REIQ JULY 2018 2. INTRODUCTION 4. About REIQ Training 4. REIQ Contact details 4. Your guarantee 4. What you can expect from REIQ training 4. What resources are you provided as a Student ? 4. The REIQ training mission 4. THE REIQ RANGE OF TRAINING PROGRAMS 5. ENROLMENT PROCEDURES 5. Unique Student Identifier (USI) 5. CONTACT TRAINING 5. Wheelchair Access 6. STUDYING ONLINE 6. Student CODE OF CONDUCT 6. ASSESSMENT PRACTICES AND PROCESSES 7. Assessment support 7. Quick marking turnaround time 7. Get help from your trainer 7. Assessment Mondays 7. Online assessment support - Technical assistance 7. 24 Hour online marking guarantee 7.

4 Electronic submission of assessments 7. How your assessments are marked 7. What happens if I get a resubmit ? 7. Alternative forms of assessment 8. Verbal and in-person assessments 8. Additional Information for Online study 8. Validation of assessment process 8. Assessment recording processes 8. Copying of assessments 9. TIME FRAMES FOR COMPLETION OF COURSES AND VOLUME OF LEARNING 9. ISSUING OF CERTIFICATES AND STATEMENTS OF ATTAINMENT 9. YOUR LEGISLATIVE OBLIGATIONS WHEN ENTERING THE REAL ESTATE INDUSTRY IN QUEENSLAND 10. CONFIDENTIALITY AND PRIVACY ACCESSING PERSONAL Information FROM THE REIQ 10. CODE OF PRACTICE AND RELATED POLICIES 11. Access & Equity 11. Anti-discrimination 11. Australian Qualifications Framework (AQF) 11. Privacy 11. Workplace Health & Safety legislative requirements 11.

5 Fire Evacuation Procedure 12. Emergency Procedure 12. Sexual Harassment 12. CREDIT TRANSFER 12. RECOGNITION OF PRIOR LEARNING 12. PROTECTION OF FEES 12. REFUND AND CANCELLATION POLICY 13. For Contact students 13. For Distance Education students 13. For Online Learning students 13. For Real Estate Agent Licence & Certificate IV students 13. MEMBERSHIP DISCOUNTS 13. COMPLAINTS AND APPEALS 13. QUALITY MANAGEMENT AND CLIENT SERVICE 14. EXTERNAL REVIEW 14. FAIR TRADING CONTACT DETAILS 15. OTHER USEFUL CONTACTS 15. REIQ CODE OF PRACTICE APPENDIX A. USI FACT SHEET APPENDIX B. REIQ PRIVACY POLICY APPENDIX C. REIQ PRE-ENROLMENT Information APPENDIX D. MISCELLANEOUS FEES PRICE LIST APPENDIX D. 3 REIQ JULY 2018 . Your guarantee INTRODUCTION. All training and assessment undertaken by the REIQ is About REIQ Training regulated under the Standards for Registered Training The REIQ is a registered training organisation in Queensland Organisations (SFRTO) 2015.

6 The REIQ is audited against (National Provider Number 5420). This status means that we these standards that provide the basis of quality in the are able to provide students training and assessment in those administration and delivery of training for all students. nationally recognised units that we hold registration for. The All students and trainees who enrol in and pay for any of REIQ is currently registered to run all the real estate related REIQ's nationally recognised units of training or qualifications units contained in the following training package: are assured of access to REIQ's training and assessment CPP40307 Certificate IV in Property Services (Real Estate) services in order to complete their course of study. Please refer to REIQ's Code of Practice for Professional Development REIQ has training centres throughout the State of Queensland.

7 At the rear of this Handbook for full details of your guarantee. Training Centres are located in Brisbane, the Gold Coast and Sunshine Coast. Training is also delivered in other regional If REIQ fails to meet its training and assessment guarantee centres on a regular basis at external venues. you will be entitled to receive a refund. REIQ Contact details What you can expect from REIQ training The REIQ prides itself on providing up-to-date Information , BRISBANE. quality materials and comprehensive support to students Real Estate House undertaking their study with us. All REIQ training and Level 1, 50 Southgate Avenue assessment is developed by industry trainers in consultation CANNON HILL QLD 4170 with REIQ members and specialists in the subject area. All materials are regularly updated to ensure that REIQ's training PO Box 3447.

8 Is meeting the needs of an ever-changing profession. TINGALPA DC QLD 4173. Tutors are selected for their real estate expertise and their Telephone: (07) 3249 7347 ability to convey their skills and knowledge to students. All Fax: (07) 3891 5359 tutors comply with the standards required by the SFRTO 2015. Email: What resources are you provided as a Student ? For North Queensland (Cairns and Townsville) Central As a Student of the REIQ you are provided an extensive set Queensland (Mackay and Rockhampton) contact the of resources designed to assist you to meet the competency Central and North Queensland Training Coordinator standards of any unit that you undertake with us. This will include a dedicated resource for each unit or group of units/. Telephone: (07) 3249 7373. modules.

9 The REIQ resources are written in an easy to Fax: (07) 3249 6211 understand way. Any additional resources that you may Email: require are provided to students in the form of handouts or supplementary books where necessary, or by means of website GOLD COAST. links, logins or online content. Third Floor The Connaught Centre All students will also be provided with an assessment for each 26 Marine Parade unit or group of units which forms an important part of your SOUTHPORT QLD 4215 overall assessment of competency. These assessments have PO Box 3374 been written to provide us an accurate gauge of how well you Australia Fair Post Office have understood and can apply the learning outcomes and SOUTHPORT QLD 4215 performance criteria of the individual units. You can find out more about the assessment process by referring to the section Telephone: (07) 5527 1614 in this Handbook on Assessment, Practices and Processes.

10 Fax: (07) 5571 0753. The REIQ training mission Email: The REIQ is committed to providing the best real estate training SUNSHINE COAST for our profession. Real estate is our core activity and the 37 Dalton Drive provision of training to a high standard assists us to raise the MAROOCHYDORE QLD 4458 level of professionalism. As the peak industry association we PO Box 5640 are in an ideal position to ensure that students are provided MAROOCHYDORE BC QLD 4558 the most up to date and relevant Information specific to their preferred real estate occupation. Telephone: (07) 5479 6272. Fax: (07) 5479 6383 THE REIQ RANGE OF TRAINING. Email: PROGRAMS. The Sunshine Coast training centre also covers the Central The following occupational categories are catered for by the Queensland region (Mackay to Cairns) REIQ training: Agency administration Real estate sales REIQ JULY 2018 4.