SUNGARD PUBLIC SECTOR - Public Safety …

1 407-304-3235 800-727-8088toll-free 407-304-3301faxFebruary11, ofPublicSafetyCommunications400 CountyCenterRedwoodCity,CA94063 DearDirectorYoung:SunGardPublicSectorLLC ( SUNGARD )ispleasedtopresenttheCountyof SanMateowithourfully-integratedComputerA idedDispatch(CAD) , wealsoprovideproveninterfacestotheFireRe cordsManagementSystemsinuseattheCounty, (RF1), ,off-the-shelfsolutionsthatsupportday-to -dayoperationswithreal-timeinformationin ,so ,wehavesuccessfullyimplementedmorethan64 0agenciesin 1000 BusinessCenterDrive Lake Mary, FL32746 SUNGARD * 'GroupSUNGARD'PUBLICSECTOR1-12-12-32-52- 82-92-103-13-13-13-13-13-13-34-15-15-15- 15-25-25-3 PageiSUNGARD'PUBLICSECTORENVISIONTHEFUTU REHAPPENINGTODAYNon-DisclosureStatementT hetermsandconditionscontainedinthispropo salwillautomaticallyexpire180daysfromthe dateoftheproposal,unlessrenewed, ,otherwisestated,taxesthatmaybeapplicabl earenotreflectedandwillneedto applicable,thepricesforhardwareandsystem softwareproductsandservicesaresubjecttoc hangeandaresubmittedforyourinformationon ly.

2 Thetermsandpoliciesofthehardwarevendorgo vern anyportionof ,inwholeorinpart,excepttoyourstaffandage ntswhennecessaryforevaluationpurposes, ,butarenotlimitedto, ,theSunGardlogo,ONES olution,TRAKiT,NaviLine, ' ( SUNGARD )ispleasedtosubmitourRFIresponse totheCountyof SanMateo(County)fortheSanMateoCountyOffi ceofPublicSafetyCommunicationsComputerAi dedDispatch(CAD) 'sneedfor amodern,commercialoff-the-shelf(COTS)sol utionthatis betweencitizensandinformation,betweendep artmentswithintheCounty,andevenbetweenem ployeeswithinthesameoffice. Wehavehelpedtocreatetheseconnectionsfor , ,Service-OrientedArchitecture(SOA), ,fromtheinitialdesignphaseto finaltesting,anddesignedwithaconsistentu serinterface,weprovideafully-integrated, publicsafetysoftwaresystemthatis easyto 'sCADandMobileapplicationshavebeendevelo pedtoworktogether,fromtheinitialdesignph aseto consistentfrom onemajorsystemtoanother, ,CASunGardPublicSectorAt-A-GlanceAboutUs : SUNGARD ' ,morethan640customersin30statesuseSunGar d' , Mobile solution, the County will enjoybothcostsavingsand thefollowingfeaturesandfunctions.

3 Reliableandeasy-to-useapplicationsoftwar eSuperiorintegrationacrossCADandMobilePo werfulsearchingandreportingcapabilitiesR obust mapengineintegratedacrossCADand Mobile toenablepinmappingand crimeanalysisCapacityforagencycustomizat ionofmajorapplicationsSUNGARD'PUBLICSECT ORPage1-1 CountyofSanMateo,CADeliveryofaStandardPr oductSunGard iscommittedto astrictproductphilosophy offering afully-integrated, ofstabilityandfunctionalitytoourclients, theunderlyingapplicationsoftwareis identicalfromonesitetothenext,butis ONES olution PublicSafetyapplicationsweredesignedfrom thegroundup forimplementationin aWindows environmentusingMicrosoft SQLS erversoftwareontheback-end, 'spublicsafetymarketplace,excellentservi ceandsupportareat buildstrongrelationshipsthatremainflexib le ArobustWebportaloffersaself-servicealter nativetotechnicalsupport,knowledgebase,a ndusers' todevelopatechnologypartnershipwitheacho fourclientsbasedonintegrity, , ,providesunparalleledcustomersupport,and keepspacewiththelatesttechnologystandard s- "PUBLICSECTORWeProvide: Astandardproduct Anintegrated,provensolution Comprehensiveimplementationandtraining Superiorserviceandsupport Aneasy-to-learnandusesolution Current,proventechnologyOrganizationalSt ructure: SUNGARD ' , toprovidea ,customerservice.

4 ComputerAidedDispatch(CAD) LawEnforcementRecordsManagementSystem(RM S) JailManagementSystem(JMS) Mobile with FieldReporting(MCT/MFR) MessageSwitch Web-baseddatasharingapplications(P2P,P2C ,OpCenter,FTO) SUNGARD 'sbroadbaseofpublic safetycustomersprovidesauniqueperspectiv efordevelopingmarketleadingsolutionsthat solveproblems,increaseproductivity,meetr eportingnuances, (MCT),wealso offer LawEnforcementRecordsManagementSystem[RM S],JailManagementSystemQMS),FieldReporti ng(MFR),MessageSwitch,andWeb-baseddatash aringapplications(P2P,P2C,OpCenter).High lightsofthissolutioninclude:Intuitiveand VersatileSoftwareTechnologyOurapplicatio nsaredesignedforimplementationin aMicrosoftWindowsenvironmentusingMicroso ftSQL ontheback-end, , , 'sdevelopmentmethodologyisbasedon AgileScrumDevelopment(Scrum).Scrumis aversatileprojectmanagementapproachwhere byteammembersworkwithinanincrementalfram ework, aloosesetofactivitiesthattakeadvantageof known, ,SQLS erverReportingServices(SSRS),andalsomake suse "PUBLICSECTORPage2-1 SUNGARD 'PUBLICSECTORC ountyofSanMateo,CASpecifically,ONES olutionCADprovides.

5 Aversatilemapenginewiththeabilitytoemplo ymaplayerspublishedasservicesbyotherappl ications(NOAA,Google,GIS)Auto-completepi cklistsDatefieldsascalendarcontrolsSearc hbrowserwithcolumnsortinganddatafilterin gWYSIWYG optionreportingClassicandribbonstylemenu sInteractivespellcheckingAll ofSunGard'spublicsafetyapplicationsareba sedonnon-proprietarytechnologies,opensta ndards,andindustrymodelssuchasODBC-compl iantrelationaldatabasetechnologyandTCP/I Pnetworking, ,userscaneasilyexportapplicationdatatoma nyformatsincludingdbf,shp, ontherequirementsoftheCounty, we haveincludedinformationonthefollowingsof twareapplications: ComputerAidedDispatch(CAD) MobileComputingTechnology(MCT) OpCenterInternet-basedapplications(OpsCA D)Page2-2 CountyofSanMateo,CACADO verviewApowerfulpublicsafetytool, SUNGARD 'sComputerAidedDispatchallowscommunicati onscenterstodispatchandtrackemergencycal ls for law, fire,medical,andrescueunits,24hoursa day, 7daysa ,a graphicaluserinterface, (GUI) ' ,hazardousmaterials,orotherdangersthatma yexistata ' ,full-featured,multi-jurisdictionalsyste mis alsoavailablefor police,sheriff,fire,rescue, ,integratedmappingandAVLtrackingprovidea quickpointofreferencetohelpdispatcherslo cateofficersclosestto 'PUBLICSECTORPage2-3 CADF eaturesBaseCAD200+StandardReportsAd HocReportingToolBe-On-Lookout(BOLO)

6 SubsystemBusinessandAlarmsCallsforServic eDragandDropCallTakingandDispatchingSunG ard'sRecordsManagementSystemandMobile DataSystemIntegrationAdditionalCADM odulesE-911 Interface(PhaseIICompliant)AutomaticVehi cleLocator(AVL)DisplayCADS tatusResourceMonitorCAD-to-CAD(C2C)Event TransferAlpha-NumericPagingSUNGARD'PUBLI CSECTORC ountyofSanMateo, CAGraphicalUserInterfaceIntegratedMappin gPremise/Alert&HotspotNotificationsSyste m-wideAttachmentsTowRotationSystemUnitRe commendationMulti-JurisdictionalCADRip-a nd-RunPrinting/FaxingRosterState/NCICQ ueriesCrimeAnalysisPlusPage2-4 CountyofSanMateo,CAMobileProductSuiteOve rviewAflexiblefieldtool, SUNGARD 'sMobileP roductSuiteconnectsfieldofficers,telecom municators, (MCT)andMessageSwitchapplicationsintoa simple,easy-to-usepackageandallowsanagen cyto: AccessSunGard'sCADandMCTviawireless-enab ledmobiletechnology Providefieldofficerswithvoicelessdispatc h;statusupdates;car-to-CADmessaging;car- to-carmessaging;andqueriesincludinglocal ,state,andnationalwarrantchecks,stolenve hicleandpropertyinformation,mugshots,and recordsmanagementinformation(MCT) Exchangeinformationwithoutusingvoicechan nelsovertheradionetworkusingtheMessageSw itchFeaturesandBenefitsIntegratedMapping Providesgeographicanalysisandvisualrefer encesusingthesamemapengineasCADtoprovide real-timegraphicalrepresentationofunits' (AVL), call isenteredinCADanda unitis , ,arriveand clearthemselvesfrom a call.

7 Allowing mobileuserstoperformtasks, such asstatusupdates,abilitytoqueryCADhistory andmonitoringotherunits'activity,reduces telecommunicators' easily accessible. Additionally, "PUBLICSECTOR'"*i"$"*"k"a"ea"*"?d"o'"q'" aMM*mmUcO)Ctor9mmOmmaiktapNOCUrnMMCWOimW bAkki) SSYI ffiowiieFieldReporting ,CASpeechTechnologyWith thistrulyhands-freeandeyes-offinterface, speechsynthesistechnologyqueriesandtrans latestext-formatinformationtoaudibleresp onsesandspokenresponsestotext, ,statusupdates,car-to-CADmessaging,car-t o-carmessaging,andqueriestoaccessinforma tion,includinglocal,stateandnationalwarr antchecks,stolenvehicleandpropertyinform ation,mugshots, 'sCAD,NCIC,andregionaldatasharingofnames ,previousevents,hazardousmaterials, ,includingstatusupdates,CADhistoryquerie s,andotherunitactivitymonitoring,helping reducetelecommunicator' , ,wantedandmissingpersons, 'PUBLICSECTOR i* -,!

8 >a-1JU,w( > ,.-""Page2-6 MobileProductSuiteFeaturesBaseMCTCADS tatusUpdatesCar-to-CarMessagingDigitalDi spatchAdditionalMCTM odulesandInterfacesAutomaticVehicleLocat orHandheldMobileApplicationMapsSwitch-to -SwitchSUNGARDPUBLICSECTORC ountyofSanMateo,CAName/VehicleBankingQue ries(CAD,RMS,NCIC)SpeechSynthesisFireRMS FIREHOUSE,EmergencyTechnologies,Inc.(ETI )ZollPatientCareReportingPage2-7 CountyofSanMateo, , SUNGARD 'sFreedomextendscoreCADfunctiona litytoauthorizedemployees' ,Freedomis availableforiOS,Android, CADisupdatedinreal-time Platformindependent Compatiblewithunit-to-unitmessaging Providesintegratedmappingcapabilities UsersauthenticatedbyexistingCADloginsFea turesMessaging- Blendsthefunctionalityof Google ,includinglocations,assignedincidents,as sociatedofficers,assignedbeats, ,natureofincident,premiseinfo, callhistory,alerts,hotnotifications,note s, ' (J^E-**mttttoryS**enoOHf<JCl'llo(JU,HManflEVWMo M, ' onn lWW>!)))

9 O||HH C 0GQ200 Page2-8 SUNGARD *PUBLICSECTORC ountyofSanMateo, CAOpCenter-OpsCADO verviewGetremote, onMicrosoft .NETtechnology,thisapplicationallowsuser sinremotelocationsorareaswithlowbandwidt h,aswellasthoseuserswithfullLANaccess,se cureaccesstotheagency' ,view-onlyaccesstoanagency' ,available/activeunits, ,dispatchnotes, 'sCADsystemhasmaps,theactivecallscanbedi splayedgraphicallyon A low-costsolutiontoallowremoteview-onlyac cessto anagency'sOpsCADsystem. AccessovertheInternetwithlowbandwidth. Easysearchcapabilities. Mappingfunctionality,includingiconrepres entationofactivecalls,zoominginandout,an dchangingmaplayersin OpsCAD. OpsCADeventscan ^1-,,,..,-t*n *% : pmHMiiii^ KkMaB **:i;T)i|wi%r:')CwHa**'^^Nocm*ontradtorB t *j I/J7/JO!J to1/tVKll" "- li"2o'**'C*"'"r-'*""*'**""* " "*" * "* *" IH vScjitb'n-*"'_-""II^-^-1mmmmmraJkftrifer S -r.

10 _*..I*. (* < - . MPage2-9 PCountyofSanMateo, easy to use ,especiallybetweenthe Fire,EMS,and Fire,EMS,andLawpersonneltoviewCADcalldat ainrealtime, singlegeofileandmappingsolutionformaximu mintegrationandeffectivenessinareas, /personnelsafetyinformationis automaticallyavailableto allCADandMCTusersincluding,hotspot,premi se, iOSandAndroidapp, ONES olutionFreedom,providesFire,EMS, (two-way) 'smappingsystemintegrateswithall , 'sSystemAdministratorusesthetool tomakethemappingmodificationsandpushthec hangesto the liveenvironment, back into thesystem,thelatestfiles ,ad hocreportingallowsuserstocreatereportsba sedondatafromsearchresultswiththefollowi ngcapabilities: Createreportsgraphicallyortextually. Searchallnarrativefields. Searchformultiplewords/phraseswithwildca rdandBooleancapabilities.)