SUPPLIER QUALITY EXCELLENCE MANUAL - …

1 SUPPLIER QUALITY EXCELLENCE MANUALC reating a predictable supply through unwavering commitment to qualityWE WILL INNOVATE IN NEW WAYS AND COLLABORATE WITH NEW STAKEHOLDERS TO TAKE HEALTHCARE FURTHER, TOGETHER. 019-G034 Rev 5 medtronic CONFIDIENTIAL Introduction .. How to Use This MANUAL .. Purpose and Scope .. Code of Conduct .. medtronic Mission .. medtronic Businesses .. SUPPLIER Diversity .. Environmental/Social Obligations .. Continuous Improvement .. Key Roles and Responsibilities .. medtronic SUPPLIER Overview of SUPPLIER Expectations .. QUALITY Agreements .. Non-Disclosure Environmental Declaration of Raw Materials Import Compliance .. Business Change Sub-Tier SUPPLIER Measurement System Analysis (MSA).

2 Process Capability .. Control Cost of Poor QUALITY (COPQ) .. QUALITY Management System .. Complaints and Adverse Events Field Corrective Actions .. Management Management Commitment .. Customer Focus .. QUALITY Policy .. QUALITY Planning .. Responsibility, Authority and Management Review .. Resource Management .. Product Realization .. Planning of Product Customer Expectations .. Design and Identification and Traceability .. Control of Monitoring and Measuring Devices .. Measurement, Analysis, and Improvement .. General .. Production and Process Control .. Audits & Monitoring and Measurement .. Control of Nonconforming Product.

3 Corrective and Preventive Action (CAPA) A: B: Terms and C: Control Plan Template ..Appendix D: OF CONTENTS2 SUPPLIER QUALITY EXCELLENCE MANUAL 019-G034 Rev 5 FORWARDAn important building block for a successful SUPPLIER -Customer partnership is communication. The MANUAL provides an overview of medtronic s expectations to its Suppliers. Its purpose is to give our Suppliers and potential Suppliers the information required for securing business and maintaining a successful partnership. 019-G034 Rev 5 medtronic CONFIDIENTIAL HOW TO USE THIS MANUALThe first three sections of this document provide an overview of medtronic , the key roles in the sourcing organization, and an overview of medtronic s expectations.

4 The remaining sections provide more detailed MANUAL aligns with the content of ISO13485 Medical Devices QUALITY Management Systems Requirements for Regulatory Purposes; however, it is not intended to take the place of the standard recognize that medtronic has a wide variety of Suppliers and technologies; the expectations stated in this MANUAL may apply in different ways, depending on the Product or Service and definitions used in this MANUAL are listed in Appendix welcomes any questions regarding the content of the SUPPLIER QUALITY EXCELLENCE MANUAL . Please send feedback to: SUPPLIER QUALITY EXCELLENCE MANUAL 019-G034 Rev PURPOSE AND SCOPEThe purpose of this SUPPLIER QUALITY EXCELLENCE MANUAL is to clearly communicate medtronic s QUALITY expectations to all new and existing external Suppliers.

5 These QUALITY expectations apply to the development, manufacture, and delivery of all Products and Services supplied to medtronic . Suppliers have a direct impact to medtronic delivering high- QUALITY Product to our customers. Therefore it is important to understand expectations, identify gaps and track progress to gap resolution. medtronic establishes long-term partnerships with Suppliers who strive to meet performance expectations and comply with regulatory requirements and expectations may take the form of an agreement or specification. The expectations and guidance within this MANUAL are provided as a supplement, not as a replacement for or altering of the terms or conditions with pre-established agreements, engineering drawings or conflicting interpretations of the standards arise, the following order of precedence applies unless otherwise noted contractually:1.

6 Agreements ( QUALITY , Supply, etc.)2. Specification Requirements3. medtronic Purchase Orders 4. SUPPLIER QUALITY EXCELLENCE CODE OF CONDUCTOur relationships with Suppliers are based on lawful, efficient, and fair practices. medtronic expects our Suppliers and contractors to:n Abide by applicable laws, rules and regulations of the countries in which they operate n Uphold the human rights of workers and treat them with dignity and respect n Ensure a safe and healthy working environment n Practice social and environmental responsibility n Demonstrate the highest standards of business ethics n medtronic reserves the right to discontinue business relationships with Suppliers that fail to conduct business in a legal, responsible, and ethical manner.

7 Appendix D contains a list of regulations and standards that are applicable to medtronic and may be applicable to our Suppliers medtronic MISSIONThe medtronic mission is very important to us as a company. First and foremost, our mission is to alleviate pain, restore health, and extend life. We at medtronic are committed to fulfilling this mission and expect the same commitment from our Suppliers. Please take time to review and understand the medtronic mission:n To contribute to human welfare by application of biomedical engineering in the research, design, manufacture, and sale of instruments or applications that alleviate pain, restore health, and extend To direct our growth in the areas of biomedical engineering where we display maximum strength and ability; to gather people and facilities that tend to augment these areas; to continuously build on these areas through education and knowledge assimilation; to avoid participation in areas where we cannot make unique and worthy To strive without reserve for the greatest possible reliability and QUALITY in our Products.

8 To be the unsurpassed standard of comparison and to be recognized as a company of dedication, honesty, integrity, and To make a fair profit on current operations to meet our obligations, sustain our growth, and reach our goals. n To recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company s To maintain good citizenship as a medtronic BUSINESSESM edtronic understands that our four business groups are different in nature and may have unique SUPPLIER QUALITY requirements. However, the processes and tools depicted in this MANUAL represent the core medtronic expectations.

9 For more information about medtronic Products and the patients we serve, please visit and Vascular GroupCardiac Rhythm & Heart Failure Disease Management (CRHF): Our CRHF division develops, manufactures and markets Products for the diagnosis, treatment, and management of heart rhythm disorders and heart failure. Our Products include implantable devices, leads and delivery systems, Products for the treatment of atrial fibrillation (AF), Products designed to reduce surgical site infections, information systems for the management of patients with CRHF devices, and an integrated health solutions & Structural Heart Disease Management (CSH): Our CSH division develops, manufactures and markets therapies to treat coronary artery disease (CAD), and heart valve disorders.

10 019-G034 Rev 5 medtronic CONFIDIENTIAL 5 Our Products include coronary stents and related delivery systems, including a broad line of balloon angioplasty catheters, guide catheters, guide wires, diagnostic catheters, and accessories as well as Products for the repair and replacement of heart valves, perfusion systems, positioning and stabilization systems for beating heart revascularization surgery, and surgical ablation & Peripheral Vascular Disease Management (APV): Our APV division develops, manufactures and markets a comprehensive line of Products and therapies to treat aortic disease (such as aneurysms, dissections, and transections) as well as peripheral vascular disease (PVD). Our Products include endovascular stent graft systems, peripheral drug coated balloon, stent and angioplasty systems, and carotid embolic protection systems for the treatment of vascular disease outside the Invasive Therapies GroupSurgical Innovations: Our Surgical Innovations division develops, manufactures and markets Products that help move patients from open surgery to minimally invasive surgery to allow for better outcomes and reduced cost.