Support Statements - Lexmark

1 Markvision Enterprise Release Notes ( ) Support StatementsSystem RequirementsOperating SystemsFirewall RulesBrowsersDatabasesFirebird (included)Microsoft SQL Server (not included)LanguagesSupported Models (oldest to newest)New and NoteworthyKnown IssuesUpgrading from version #:2032 when accessing MVE clientTemporaryPermanentSetting color print permissionsSupport StatementsSystem Requirements CPU Minimum: 1 physical 2 GHz (Hyper Threaded/Dual Core) Suggested: 1+ physical 3+ GHz (Hyper Threaded/Dual Core+) RAM Minimum: 1 GB Suggested: 2GB+ Storage space: 60 GB Screen resolution: 1024x768 or greaterOperating SystemsIt is expected the Operating System will have the latest patches/updates installed.

2 Windows 32 bit Windows XP Windows XP via VMWare ESX U5 Windows XP via VMWare vSphere 4 U1 Windows Server 2003 R2 Windows Server 2003 R2 via VMWare ESX U5 Windows Server 2003 R2 via VMWare vSphere 4 U1 Windows 7 Windows 7 via VMWare ESX U5 Windows 7 via VMWare vSphere 4 U1 64 bit Windows XP Windows XP via VMWare ESX U5 Windows XP via VMWare vSphere 4 U1 Windows Server 2003 R2 Windows Server 2003 R2 via VMWare ESX U5 Windows Server 2003 R2 via VMWare vSphere 4 U1 Windows 7 Windows 7 via VMWare ESX U5 Windows 7 via VMWare vSphere 4 U1 Windows Server 2008 R2 (aka Windows 7 Server) Windows Server 2008 R2 (aka Windows 7 Server) via VMWare ESX Windows Server 2008 R2 (aka Windows 7 Server) via VMWare vSphere 4U1 Firewall RulesThe installer will attempt to create several Windows firewall rules.

3 If the Windows Firewall is notrunning at the time of installation, but is enabled later, these rules need to be created : firewall add allowedprogram "<installdir>/tomcat/ ""MarkVision Enterprise Tomcat" firewall add portopening UDP 9187 "MarkVision Enterprise NPA UDP" firewall add portopening UDP 6100 "MarkVision Enterprise LST UDP"BrowsersIt is expected the Browser will have the latest patches/updates installed. It must also have thelatest version of both Adobe Flash Player (to run the client) and Adobe Reader (to view reports). Microsoft Internet Explorer Microsoft Internet Explorer Microsoft Internet Explorer Mozilla FireFox Apple Safari Apple Safari (all platforms) Apple Safari (Mac only)DatabasesFirebird (included) 32 bitMicrosoft SQL Server (not included)It is expected the database will have the latest patches/updates installed.

4 32 bit 2005 2008 2012 64 bit 2008 ChineseSupported Models (oldest to newest)The following table lists the models supported by Markvision Enterprise. The second columnindicates models that Support the Security Policy. The third column indicates models thatsupport a limited number of security settings. These devices do not Support : The Access Controls, Security Templates, and Miscellaneous Settings sections of thesecurity policy settings The Embedded Web Server Remote Management access control The user name, realm, password and PIN communication credentialsModelSecurity PolicyLimited SecurityT642/T644 with 4600 MFPXT640/T642/T644XW840XC520/C522/C524XC 920XX850/X852/X854XX644/X646X642XC770/C7 72XC772 with 4600 MFPXE350/E352E250E450C530/C532/C534XC780 /C782XC930/C935XX940/X945XC780/C782 with 4600 MFPXT650/T652/T654XC734/C736XE260C540/C5 42/C544/C546X658XX734/X736/X738XX543/X54 4/X546X264/X363/X364E360E460/E462XX463/X 464/X466XC792XX654/X656XX651/X652XW850XX 860/X862/X864XX792XT656XC925XX925 XForms Printer2580/2581/2590/2591C950XX950/X952 /X954X6500eXX548 XPro5500 SeriesXPro710 SeriesXPro910 SeriesXPro4000 SeriesXX746/X748XC746XC748 XMS810 Ln/MS811Mn /MS812 HnMS 810 Lne/ MS812

5 HneXCS310/CS410CS510 XMS310/MS410/MS510MS610 XCX310MX310CX410 / CX510 XMX410/ MX510 / MX511 XMX610 / MX611 XMX710 / MX711 XMX810 / MX811 / MX812XM5155xM5163xM5170xXM7155 XXM7163 XXM7170 XXM5163 XXM5170 XXC2132XM3150xM1140xM1145xXM3150 XXM1140 XXM1145 XMX6500eXNew and Noteworthy Device Support XC2132 M1140, M1145 XM1140, XM1145 M3150 XM3150 XM5163, XM5170 M5155, M5163, M5170 XM7155, XM7163, XM7170 MX6500e General Bookmarks are now listed in alphabetical order LDAP failure with a backslash in the DN when using the test button has beencorrected. CX510 and MX511 incorrectly reported the following after an audit: Color Capable: Unknown multifunction : NoThese now report correctly.

6 Policies Security policy for Lexmark 6500e was missing the access controls. These arenow IssuesUpgrading from version Policies out of conformance will be marked as having an unknown conformance stateafter upgrading. Users will need to execute policy conformance operations for thesedevices. Unresolved active alert conditions will be removed during the upgrade. As a result,devices with active alerts prior to the upgrade will no longer be in an active alert stateafter the #:2032 when accessing MVE client The MVE client is an Adobe Flash application. Adobe requires internet access for the firstexecution of an Adobe Flash application. Workstations or networks without internetaccess will not be able to run the MVE client.

7 If internet access can be grantedtemporarily, the MVE client can be executed successfully the first time and will thenexecute properly thereafter without further internet access. If you can allow temporary internet access to the client: Add *.local to the exception list in the Proxy Server settings of the browser, togive temporary internet access to load http://localhost:9788/mve. If you are unable to give temporary internet access to the client: Adobe Flash Player (whether web installer or offline installer), needs internetconnection the first time you run the client after an installation. It will not work inan intranet only Asset Manager Discovery Re discovery of an offline printer is not changing the state to MISSING(DE838) Audit The state of the printer does not change when Hostname is changed (DE898) Event Manager N/A General Scheduled Conformance Checks & Enforcements do not always show up in theActive Tasks (DE911) When prerequisites for SQL Server aren't met, the installer still installs withoutany error messages (DE926) Policies Enforcement Cloning or enforcing a policy on an unrestricted printer that issubsequently restricted, via the EWS, can result in a communicationsfailure.

8 MVE will cache the LST session token that is negotiated with anunrestricted device. When that device is then restricted, via the EWS, thedevice will honor LST communications using the cached LST sessiontoken but will not allow reading or writing of settings. This situation will notoccur if the device is restricted by MVE. (DE1449) Device communication credentials were designed to be set only when thesecurity policy is successfully enforced. However, when any type ofpolicy is successfully enforced, the credentials will be set. (DE6489) Service Desk Collect Current Status A manual refresh must be done in order to see results of Collect CurrentStatus The supplies table for the Lexmark 6500e in the Service Desk summary displays null forthe supply name.

9 This is a firmware issue. A future firmware update will be madeavailable that corrects this. (DE6121) Lexmark X950/X952/X954 will show duplicate Maintenance Kit entries in the supplystatus. A future firmware update will be made available that corrects this. (DE5614)Permanent General If you export log file in CSV format junk characters may be displayed. Excelseems to expect csv files to be ANSI encoded. To resolve this problem use thefollowing work around : Open the exported log file in NotePad Save it as ANSI encoding when you click File > 'Save As' look at thebottom of the dialog and click ANSI in the drop new file willdisplay correctly in Excel. If a Task is dealing with a large number of printers, it might take longer than expected tostop it, if the user chooses to do so.

10 (DE923) 2032 Error when attempting to connect to the MarkVision server from the servermachine. If the PC where MVE is running has access to the intranet, but does not haveaccess to the internet, this error will occur. To correct the problem add *.local to theexception list in the Proxy Server settings in your browser. Installation/Uninstallation There are known limitations to running MVE and MarkVision Professional (MVP) +, simultaneously, on the same machine. When MVP is communicatingsecurely, via Lexmark Secure Transport (LST), there is a port conflict with theLST being used by MVE. If MVP is already installed on the machine make sure itis stopped before installing and using MVE.