保守・運用支援サービスSupportDesk（サポートデスク）

1 SupportDesk SupportDesk . SupportDesk .. SupportDesk .. SupportDesk Expert .. 2 . SupportDesk Standard 24 365 .. / .. SupportDesk Lite .. SupportDesk Standard . OSC* / 24 365 .. *OSC One-stop Solution Center SupportDesk .. PRIMERGY . OS . 2 OSC . Q&A . Standard . 2 . 2 OS,OA .. OSC . OSC .. SupportDesk Expert . SupportDesk / UpdateSite .. SupportDesk-Web .. OSC ID .. 8:30 19:00 12 30 1 3 . 24 365 .. SupportDesk Standard . SupportDesk . 55. 55 2:56:22 PM. SupportDesk SupportDesk Expert . SupportDesk Expert SupportDesk Standard .. * SupportDesk Expert .. SupportDesk Standard .. IT OS TAM . HA . SE . CE CE . CE .. IT . OSC .. OSC ID .. Standard .. SupportDesk Lite . PC PRIMERGY/ / .. SupportDesk SupportDesk . 56. 56 2:56:23 PM. SupportDesk . SupportDesk . SupportDesk PC / / . OS . SupportDesk Standard SupportDesk . Lite SupportDesk Lite . / / .. OS .. 8:30 19:00. SupportDesk . 24 365 . Standard .. Standard.

2 9:00 17:00. SupportDesk . Lite 3/4/5 . SupportDesk Lite . 9:00 17:00 . 3 3/4/5 .. SupportDesk .. SupportDesk . SupportDesk 3 . 3 .. OS .. / . 1 1 .. 2 . 2 . SupportDesk . SupportDesk / . SupportDesk . SupportDesk .. SupportDesk Standard Standard24 . *1 Standard . Standard24. PC PRIMERGY *2 *3 . PRIMERGY UPS *4 OSC . ETERNUS2000 ETERNUS LT200 Standard 8:30 19:00.. Standard24 24 365 . *5 GeoStream Si-R *6 OS Q&A/ . GeoStream SR-S GeoStream SH *7 *9 . *10 . 2 *8 1 . *11 . OS *9 Web . *10 2 . 1 *11 .. / / .. Standard 8:30 19:00. 12 30 1 3 . Standard24 24 365 .. OSC . 57. 57 2:56:26 PM. SupportDesk . *1 ETERNUS LT 1 SupportDesk . *2 SupportDesk . Windows Storage Server PRIMERGY SupportDesk 3 . *3 PRIMERGY UPS UPS . *4 PRIMERGY SupportDesk . UPS PRIMERGY SupportDesk / . *5 . *6 Si-R570 . *7 SH5000 SH4000 . *8 SupportDesk Standard/Standard24 2 . / / 2 .. *9 OS *10 ETERNUS LT GeoStream Si-R /SR-S /SH.

3 *11 ETERNUS2000 /LT PRIMERGY UPS . SupportDesk Lite Lite .. PC PRIMERGY *1 . 9:00 17:00.. Q&A/ . *2 OS .. 9:00 17:00 1 . 12 30 1 3 Web . 2 .. *1 SupportDesk . Windows Storage Server PRIMERGY SupportDesk 3 1 . *2 15 / / . SupportDesk Lite 3 . *1 Lite 3 .. PC PRIMERGY Way 1 . *2 . 9:00 17:00.. Q&A/ . *3 OS .. 9:00 17:00 1 . 12 30 1 3 Web . 2 .. SupportDesk . *1 . *2 . PRIMERGY 2 Way PRIMERGY 1 Way ECONEL 100 3 Windows Storage Server PRIMERGY. SupportDesk 3 1 . *3 15 / / .. SupportDesk / / . SupportDesk Lite .. SupportDesk 3 4 5 . 1 . SupportDesk . 1 .. 3 4 5 3 3 4 5 . Standard/Standard24 . Lite . 2 3 4 5 . Lite 2 . 3 4 5 .. 1 Printia LASER XL . 2 SupportDesk Lite .. 3 . 58. 58 2:56:27 PM. SupportDesk . SupportDesk . SupportDesk .. OS 1 .. Lite Lite Standard .. PRIMERGY 1 Way TX150 S6 / TX120 / RX100 S4 2 . 2 . 4 . ECONEL 100.. PRIMERGY 2 Way TX300 S4 SAS / RX200 S4 SAS 3 . TX300 S4 SATA / RX200 S4 SATA 4.

4 RX300 S4 . PRIMERGY 4 Way RX600 S3 . PRIMERGY BX620 S4 . BladeServer BX600 S3 . A / LAN . B . PRIMERGY TX150FT S5 / TX200FT S3 . PRIMERGY Windows Storage TX300 S4.. Server .. PRIMERGY 1000VA / 2000VA / 3000VA. UPS . 50 / 100 / 200 /.. ETERNUS 2000 .. LT210/LT220/LT230 . ETERNUS LT .. IP Si-R30 / Si-R130 / Si-R180 / Si-R220B /.. 5 GeoStream Si-R 6 Si-R240 / Si-R260B / Si-R370. SR-S208TC2 / SR-S208PD1 / SR-S224TC2 /. GeoStream SR-S SR-S224PS1 / SR-S324TC1 / SR-S724TC1 / . SR-S316C2 / SR-S716C2 /. SH1508B / SH1508MB / SH1516B /. GeoSteam SH 7 SH1508AT / SH1516G / SH1516AT / . SH1816B / SH1824B. 1 OS PRIMERGY UPS/ETERNUS/ SupportDesk OS . 2 / . 3 Windows Storage Server . 4 . 5 Cisco SupportDesk . SupportDesk Standard .. 6 GeoStream Si-R570 . SupportDesk Standard .. 7 GeoStream SH5000 SH4000 . SupportDesk Standard .. SupportDesk . SupportDesk Standard/Standard24 SupportDesk Lite . SupportDesk Standard/Standard24.

5 SupportDesk Lite . SupportDesk . *1 . *1 .. *2 . SupportDesk Standard/Standard24 ID . ID . *2 . *3 *3 . SupportDesk Lite ID .. SupportDesk Standard/Standard24 . SupportDesk Lite .. SupportDesk . *1 . *1 . SupportDesk Lite . SupportDesk Lite / .. 59. 59 2:56:30 PM. SupportDesk . SupportDesk .. PC PRIMERGY. PRIMERGY . SupportDesk . PRIMERGY . Linux PRIMERGY Linux .. PRIMERGY Blade Server . FT . PRIMERGY Storage Server StorageServer .. UPS . UPS . /Linux / UPS . UPS /Linux / . / UPS . UPS/ UPS . SATA . SATA .. 24 365 SAS.. SATA SAS . SupportDesk Standard/Standard24. Windows 1 . 2 . WindowsOS .. PRIMERGY . 1 . 8 30 19 24 365 . SupportDesk Standard SupportDesk Standard24. 3 4 5 3 4 5 . TX150 S6 1 SV7MA0032 SV7MA0042 SV7MA0052 SV7MA0035 SV7MA0045 SV7MA0055. TX120 93,000 128,000 162,000 117,000 162,000 206,000 . ECONEL 100 1 SV7MA0H32 SV7MA0H42 SV7MA0H52 SV7MA0H35 SV7MA0H45 SV7MA0H55. 93,000 128,000 162,000 117,000 162,000 206,000.

6 RX100 S4 1 SV7MA0332 SV7MA0342 SV7MA0352 SV7MA0335 SV7MA0345 SV7MA0355. SupportDesk . 79,000 110,000 140,000 110,000 153,000 196,000 . TX300 S4 SAS 3 SV7 MAA132 SV7 MAA142 SV7 MAA152 SV7 MAA135 SV7 MAA145 SV7 MAA155. 89,000 126,000 166,000 114,000 161,000 209,000 . TX300 S4 SATA 1 SV7MA0132 SV7MA0142 SV7MA0152 SV7MA0135 SV7MA0145 SV7MA0155. 123,000 172,000 220,000 157,000 217,000 278,000 . RX200 S4 SAS 3 SV7 MAA432 SV7 MAA442 SV7 MAA452 SV7 MAA435 SV7 MAA445 SV7 MAA455. 77,000 113,000 153,000 106,000 158,000 210,000 . RX200 S4 SATA 1 SV7MA0432 SV7MA0442 SV7MA0452 SV7MA0435 SV7MA0445 SV7MA0455. 104,000 145,000 185,000 141,000 196,000 250,000 . RX300 S4 3 SV7 MAA532 SV7 MAA542 SV7 MAA552 SV7 MAA535 SV7 MAA545 SV7 MAA555. 107,000 162,000 218,000 150,000 226,000 307,000 . RX600 S3 3 SV7 MAA932 SV7 MAA942 SV7 MAA952 SV7 MAA935 SV7 MAA945 SV7 MAA955. 413,000 654,000 896,000 562,000 886,000 1,212,000.

7 *1 PRIMERGY . 1 BX620 S4 TX150FT S5 TX200FT S3 . Windows Storage Server . 1 . 2 . WindowsOS .. PRIMERGY UPS *2 . *1 .. 8 30 19 24 365 . SupportDesk Standard SupportDesk Standard24. 3 4 5 3 4 5 . TX150 S6 1 SV7MA0632 SV7MA0642 SV7MA0652 SV7MA0635 SV7MA0645 SV7MA0655. 135,000 186,000 237,000 174,000 241,000 308,000 . *1 1 . *2 UPS / .. 60. 60 2:56:32 PM. SupportDesk . 2 . 2 . WindowsOS .. PRIMERGY . *1 . 8 30 19 24 365 . SupportDesk Standard SupportDesk Standard24. 3 4 5 3 4 5 . TX150FT S5 1 SV7MA7A32 SV7MA7A42 SV7MA7A52 SV7MA7A35 SV7MA7A45 SV7MA7A55. 671,000 940,000 1,210,000 910,000 1,276,000 1,641,000 . TX200FT S3 3 SV7 MAAB32 SV7 MAAB42 SV7 MAAB52 SV7 MAAB35 SV7 MAAB45 SV7 MAAB55. 706,000 1,043,000 1,378,000 969,000 1,354,000 1,717,000 . *1 1 . Linux Linux 1 . 2 . LinuxOS .. PRIMERGY . *1 . 8 30 19 24 365 . SupportDesk Standard SupportDesk Standard24. 3 4 5 3 4 5 . ECONEL100 1 SV7MA4H32 SV7MA4H42 SV7MA4H52 SV7MA4H35 SV7MA4H45 SV7MA4H55.

8 235,000 335,000 434,000 347,000 493,000 639,000 . TX150 S6 1 SV7MA4032 SV7MA4042 SV7MA4052 SV7MA4035 SV7MA4045 SV7MA4055. 235,000 335,000 434,000 347,000 493,000 639,000 . RX100 S4 1 SV7MA4332 SV7MA4342 SV7MA4352 SV7MA4335 SV7MA4345 SV7MA4355. 237,000 340,000 441,000 347,000 496,000 643,000 . TX300 S4 SAS 3 SV7 MAB132 SV7 MAB142 SV7 MAB152 SV7 MAB135 SV7 MAB145 SV7 MAB155. 321,000 473,000 623,000 470,000 684,000 893,000 . TX300 S4 SATA 1 SV7MA4132 SV7MA4142 SV7MA4152 SV7MA4135 SV7MA4145 SV7MA4155. 350,000 501,000 648,000 514,000 736,000 952,000 . RX200 S4 SAS 3 SV7 MAB432 SV7 MAB442 SV7 MAB452 SV7 MAB435 SV7 MAB445 SV7 MAB455. 302,000 461,000 574,000 442,000 665,000 817,000 . RX200 S4 SATA 1 SV7MA4432 SV7MA4442 SV7MA4452 SV7MA4435 SV7MA4445 SV7MA4455. 355,000 518,000 668,000 521,000 759,000 979,000 . RX300 S4 3 SV7 MAB532 SV7 MAB542 SV7 MAB552 SV7 MAB535 SV7 MAB545 SV7 MAB555. 329,000 495,000 661,000 478,000 710,000 941,000.

9 *1 PRIMERGY . 1 BX620 S4 TX150FT S5 TX200FT S3 . Windows Storage Server . WSS Windows Storage Server 1 . 2 . Windows Storage Server .. PRIMERGY . *1 . *2 . 8 30 19 24 365 . SupportDesk Standard SupportDesk Standard24. 3 4 5 3 4 5 . TX300 S4 3 SV7 MAD132 SV7 MAD142 SV7 MAD152 SV7 MAD135 SV7 MAD145 SV7 MAD155. 125,000 188,000 254,000 164,000 246,000 329,000 . *1 PRIMERGY . 1 BX620 S4 TX150FT S5 TX200FT S3 . SupportDesk . *2 OS Windows Storage Server 2003 R2 . Windows /Linux 1 . 2 . OS .. PRIMERGY . *1 . 8 30 19 24 365 . SupportDesk Standard SupportDesk Standard24. 3 4 5 3 4 5 . Windows 3 SV7 MAAC32 SV7 MAAC42 SV7 MAAC52 SV7 MAAC35 SV7 MAAC45 SV7 MAAC55. BX620 S4 92,000 138,000 186,000 128,000 192,000 259,000 . Linux 3 SV7 MABC32 SV7 MABC42 SV7 MABC52 SV7 MABC35 SV7 MABC45 SV7 MABC55. BX620 S4 367,000 554,000 742,000 528,000 770,000 1,012,000 . 3 SV7 MAAD32 SV7 MAAD42 SV7 MAAD52 SV7 MAAD35 SV7 MAAD45 SV7 MAAD55.

10 BX600 S3 41,000 71,000 96,000 52,000 89,000 120,000 . A 1 SV7 MAAE32 SV7 MAAE42 SV7 MAAE52 SV7 MAAE35 SV7 MAAE45 SV7 MAAE55. /LAN 22,000 29,000 37,000 30,000 40,000 50,000 . B 1 SV7 MAAF32 SV7 MAAF42 SV7 MAAF52 SV7 MAAF35 SV7 MAAF45 SV7 MAAF55. 110,000 150,000 200,000 170,000 230,000 295,000 . *1 PRIMERGY . 1 Linux . 61. 61 2:56:35 PM. SupportDesk Lite . PRIMERGY 1 .. OS .. PRIMERGY . *1 . 9 17 . SupportDesk Lite . 3 4 5 . ECONEL 100 1 SV7MB0H36 SV7MB0H46 SV7MB0H56. 39,000 57,000 75,000 . TX150 S6 1 SV7MB0036 SV7MB0046 SV7MB0056.. TX120 50,000 81,000 103,000 . TX300 S4 SAS 3 SV7 MBA136 SV7 MBA146 SV7 MBA156. 51,000 92,000 122,000 . TX300 S4 SATA 1 SV7MB0136 SV7MB0146 SV7MB0156. 75,000 108,000 140,000 . RX100 S4 3 SV7MB0336 SV7MB0346 SV7MB0356. 42,000 84,000 101,000 . RX200 S4 SAS 3 SV7 MBA436 SV7 MBA446 SV7 MBA456. 39,000 89,000 126,000 . RX200 S4 SATA 1 SV7MB0436 SV7MB0446 SV7MB0456. 66,000 129,000 159,000.