Supporting and Troubleshooting macOS Big Sur Exam ...

1 macOS Support Essentials 11 Supporting and Troubleshooting macOS Big SurExam Preparation Guide About the ACSP certification 6 ..Taking the exam 6 ..Preparing for the exam 7 ..Exam details 7 ..Lesson 1 Introduction to macOS 8 ..Goals 8 ..Review questions 8 ..Answers 8 ..Lesson 2 Update, Upgrade, Reinstall macOS 9 ..Goals 9 ..Review questions 9 ..Answers 10 ..Lesson 3 Set Up Your Mac 11 ..Goals 11 ..Review questions 11 ..Answers 11 ..Lesson 4 Use the Command Line 11 ..Goals 11 ..Review questions 11 ..Answers 12 ..Lesson 5 Use macOS Recovery 13 ..Goals 13.

2 Answers 13 ..Lesson 6 Update macOS 14 ..Goals 14 ..Review questions 15 ..Answers 15 ..Lesson 7 Manage User Accounts 16 .. macOS Support Essentials 11 Exam Preparation Guide 2 ContentsGoals 16 ..Review questions 16 ..Answers 16 ..Lesson 8 Manage User Home Folders 17 ..Goals 17 ..Review questions 17 ..Answers 17 ..Lesson 9 Manage Security and Privacy 18 ..Goals 18 ..Review questions 18 ..Answers 19 ..Lesson 10 Manage Password Changes 20 ..Goals 20 ..Review questions 20 ..Answers 20 ..Lesson 11 Manage File Systems and Storage 22 ..Goals 22 ..Review questions 22.

3 Answers 22 ..Lesson 12 Manage FileVault 23 ..Goals 23 ..Review questions 23 ..Answers 23 ..Lesson 13 Manage Permissions and Sharing 24 ..Goals 24 ..Review questions 24 ..Answers 24 ..Lesson 14 Use Hidden Items, Shortcuts, and File Archives 25 ..Goals 25 ..Review questions 25 .. macOS Support Essentials 11 Exam Preparation Guide 3 Answers 25 ..Lesson 15 Manage System Resources 26 ..Goals 26 ..Review questions 26 ..Answers 26 ..Lesson 16 Use Metadata, Siri, and Spotlight 28 ..Goals 28 ..Review questions 28 ..Answers 28 ..Lesson 17 Manage Time Machine 29.

4 Goals 29 ..Review questions 29 ..Answers 29 ..Lesson 18 Install Apps 30 ..Goals 30 ..Review questions 30 ..Answers 30 ..Lesson 19 Manage Files 31 ..Goals 31 ..Review questions 31 ..Answers 31 ..Lesson 20 Manage and Troubleshoot Apps 33 ..Goals 33 ..Review questions 33 ..Answers 33 ..Lesson 21 Manage Basic Network Settings 35 ..Goals 35 ..Review questions 35 ..Answers 35 ..Lesson 22 Manage Advanced Network Settings 36 .. macOS Support Essentials 11 Exam Preparation Guide 4 Goals 36 ..Review questions 36 ..Answers 36 ..Lesson 23 Troubleshoot Network Issues 37.

5 Goals 37 ..Review questions 37 ..Answers 38 ..Lesson 24 Manage Network Services 39 ..Goals 39 ..Review questions 39 ..Answers 39 ..Lesson 25 Manage Host Sharing and Personal Firewall 40 ..Goals 40 ..Review questions 40 ..Answers 41 ..Lesson 26 Troubleshoot Peripherals 42 ..Goals 42 ..Review questions 42 ..Answers 42 ..Lesson 27 Manage Printers and Scanners 43 ..Goals 43 ..Review questions 43 ..Answers 43 ..Lesson 28 Troubleshoot Startup and System Issues 44 ..Goals 44 ..Review questions 44 ..Answers Support Essentials 11 Exam Preparation Guide 5 Becoming an Apple Certified Support Professional The Apple Certified Support Professional (ACSP) certification is for the help desk professional, technical coordinator, or power user who manages networks or provides technical support for Mac users.

6 This exam verifies that you understand the key concepts covered in this document and in the macOS Support Essentials 11 book and related materials. If you pass the exam, you earn the ACSP 11 certification. For more information, visit the Training and Certification website. About the ACSP certification With the ACSP certification, you differentiate yourself as a skilled professional, gain a competitive edge in an evolving job market, and benefit from the power of the Apple brand. When you pass the exam, an email notifies you about how you receive your Apple certificate along with instructions on how to order a framed version.

7 Taking the exam You can take this exam online through the Pearson OnVUE online proctoring system. You take your exam from your home or office, with an online proctor and webcam. Watch this brief video to learn more about the Pearson OnVUE experience. You need a private space and current, government-issued identification to take the exam. To take the exam online, do the following: Sign in to or create an account in the Apple Certification Records System (ACRS) using your Apple ID. Make sure that your name in your ACRS account matches your name on your government-issued identification.

8 Click Take an Exam to pay for and schedule your exam. At the scheduled time, sign in to ACRS, click Take an Exam, and check in with the proctor. After you complete the exam, Pearson emails your exam score to Support Essentials 11 Exam Preparation Guide 6 Preparing for the exam Complete the following to prepare for the exam: Study the Apple Pro Training Series book macOS Support Essentials 11: Supporting and Troubleshooting macOS Big Sur by Arek Dreyer and Adam Karneboge. Questions on the exam can come from the material presented in the book's reference and exercise sections or relevant Apple support articles.

9 Gain experience with macOS . The best way to build expertise with technology is to use it. Spend some time getting familiar with the technology and practicing the exercises. Read this guide and practice by completing the sample tasks and answering the review questions. This guide helps you study and prepare whether you ve learned about macOS Big Sur from the book or on the job. Consult some of the many third-party reference, Troubleshooting , and online tutorials for users of various levels, from novice to power user. Post any questions you have to one of the macOS Support Communities that Apple hosts.

10 Exam details macOS Support Essentials 11 End User Exam (9L0-453) This exam costs about $250 USD. Certification exam prices are subject to change and may vary based on currency values. In some countries and regions, additional taxes may apply. The exam contains about 100 scored technical questions. You have 150 minutes to complete them. A passing score is 72 percent. Scores aren t rounded. The exam uses a random pool of multiple-choice and interactive-media questions. You may not access any resources or references during the exam. For more information about Apple technical exams, visit the Frequently Asked Questions page.