SUSTAINING OUR FUTURE - …

1 BANYAN TREE HOLDINGS LIMITEDSUSTAINABILITYREPORT 2017 SUSTAINING OUR FUTURES ustainability OverviewLeadership Statement and Our Core Values1 Organisational Profile22017 Highlights3 Our Sustainability Journey4 Materiality Assessment and Stakeholder Engagement6 Alignment with SDGs7 Brand for Good8 Sustainable Development9 Environmental Responsibility10 Climate Change11 Energy and Emissions12 Biodiversity and the Environment15IN THIS REPORTThis annual sustainability report presents data as of 31 December, 2017 for the calendar year. We issue our sustainability reports annually since 2006; the last report was published on 4 April 2017, previous reports can be found at We present fi gures for Key Performance Indicators (KPIs) for the past three years. This report was voluntarily produced with reference to the Global Reporting Initiative (GRI) Standards 2016. Contact Us: Comments or questions about this Report may be directed to Dr Steve Newman, Group Sustainability Director, at Responsibility19 Employee Satisfaction and Welfare20 Staff Development22 Community Empowerment24 Good Governance31 Leadership32 Ethical Compliance and Corruption32 Data Privacy and Cyber Security33 Supply Chain33 Responsible Travel34 Partnership and Collaborations34 Corporate Governance35 FUTURE Directions36 GRI Content Index38 LEADERSHIPSTATEMENTOUR CORE VALUESWe want to build globally recognised brands which, by inspiring exceptional experiences among our guests, instilling pride and integrity in our associates, and enhancing both the physical and human environment in which we operate, will deliver attractive returns to our KwonPingExecutive ChairmanBanyan Tree Holdings LimitedClaire ChiangChairperson Banyan Tree Global FoundationAs a socially responsible business.

2 Banyan Tree was founded with the core value of driving sustainable development. A global hospitality group operating in diverse locations, Banyan Tree s concept of sustainability seeks to create long term value for multiple stakeholders and destinations. The Company s triple bottom line of economic, social and environmental success helps direct sustainable development through inspiring associates, guests and partners to take a wider consideration encompassing a long-term view when making business decisions. We employ an integrated and participatory approach to minimise our impacts while safeguarding and enhancing the human and physical environment for present and FUTURE private sector has a key role to play if we re to transform our world. Sustainable tourism can be a positive instrument, and it has been our core value since Banyan Tree s inception. Tourism remains one of the fastest growing global industries, and this should be matched by our responsibility to people, planet, prosperity, peace and partnership.

3 This year we aligned our sustainability eff orts with the UN s Sustainable Development Goals (SDGs). Although specifi c calls were made to tourism under the SDGs (#8, 12, 14; page 7), we believe we should not limit our eff orts or constrain our vision: ambitious targets drive positive change. The lack of an industry wide approach to tackle these goals is not a hindrance; it supports diversifi cation, increasing our collective chance of success. We remain dynamic in our approach, accessing our competencies, while creating partnerships to bridge sectors, seek solutions and eff ect change, and to contribute towards the 2030 Agenda for Sustainable a rapidly changing world, collective action is required to address daunting global challenges. 2017 was designated the International Year for Sustainable Tourism for Development. We took this opportunity to review our sustainability approach and identify contemporary salient issues. We accept our responsibility to take global action and the challenge to conserve and safeguard cultural and natural heritage, promote responsible behaviour, develop stewardship and strengthen resilience in the face of unprecedented global change.

4 Sustainability to us remains more than an aspiration, more than operational targets, marketing or philanthropy. It is a mindset rather than a choice; it is the right thing to do. It is something that we can achieve through a proactive, progressive and innovative approach, and we thank our stakeholders, internal and external, for their continued collective eff an enchantingly memorable experience for guests and customers through our services and products; Providing fair and dignifi ed employment for our associates which enhances their ability to contribute to the company s growth and elevates their job prospects with Banyan Tree and beyond;Enabling long term prosperity for communities in which we operate through business conduct, operations and harnessing our competencies to address issues facing the community;Exercising the precautionary approach to environmental impacts of our operations, and taking an active role in the protection and remediation of global ecosystems.

5 Conducting business with suppliers and vendors in a fair and transparent manner while working in partnership to enhance societal benefi ts This involves:Claire ChiangCh iSUSTAINABILITYOVERVIEWSUSTAINING OUR FUTURE1 AsiaNorthAmericaAfricaMexicoCubaSeychell esMauritiusMaldivesIndonesiaThailandMoro ccoLaosSouth KoreaChinaVietnamORGANISATIONAL PROFILEThe Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with a collection of award-winning brands: Banyan Tree, Angsana, Cassia and Dhawa. Banyan Tree also operates the leading integrated resort in Thailand Laguna Phuket, and integrated resorts Laguna Bintan in Indonesia and Laguna L ng C in Central AND HOTELS60 SPAS72 GALLERY OUTLETS3 GOLF COURSES24 COUNTRIES10,476 ASSOCIATES58 NATIONALITIES24%*REPEAT CUSTOMERS* are loyalty members (having visited over 9 times or more) this is of repeat breakdowns of operations and markets served (Pages 38 to 63), and revenue and fi nance (Pages 8, 68 to 72) can be found in our Annual Report ( ).

6 Headquartered in Singapore, we have a global presence including ownershipor management interest in:Job level30 to 300. 3% Formal Education0. 0% School0. 3% School O Levels7. 3% School A and EMPLOYEE SNAPSHOT** Data compiled for all resorts and business sectors as of 31 Dec 2017, except Banyan Tree Club & Spa Seoul (end of Sept 2017).SUSTAINABILITYOVERVIEW2 BANYAN TREE HOLDINGS LIMITEDSUSTAINABILITY REPORT 20172017 HIGHLIGHTSGOOD GOVERNANCED isbursed to social and environmental projects in 2017 since 2001$479,605$ OF PROPERTIES SETTING BEST PRACTICE IN:ENERGY + EMISSIONS11131219 WATER + WASTEENVIRONMENTAL RESPONSIBILITYCLIMATE CHANGET rees planted in 201715,142 Planted to date467,879 EARTHCHECKS ectors benchmarked36 New resource conservation initiatives50 BIODIVERSITY & ENVIRONMENT INITIATIVES53,5142,869 Citizen scientistsParticipantsTrash collected32,889 kgCOMMUNITYENGAGEMENTP articipants30,438 FEEDING COMMUNITIESM eals provided17,578 SEEDLINGS MENTORSHIPY oung persons100 COMMUNITY EMPOWERMENTGALLERYSPAMATTERC ommissioned productsProducts are Active communitiesBiodegradableTextile traditionsDays of fabric making10375%3790%7105,363 SOCIAL RESPONSIBILITYEMPLOYEE SATISFACTION*Satisfaction DEVELOPMENTT otal training hoursPer associate per month435, hoursHEALTH, SAFETY & WELFAREC ompletion fi re awareness*Completion CPR training**95%87%* Based on 10,476 associates.

7 ** Pecent properties that achieved 30% training OUR FUTURE3 OUR SUSTAINABILITY JOURNEYS ustainability has been a core value for Banyan Tree even before the first hotel opened when the company won the 1992 American Express International Hotel Association Environmental Award for remediating a toxic tin mine Express and International Hotel Association Environmental Award for remediating toxic site into Laguna PhuketTsunami recovery funds; founding member of United Nations Global Compact Network SingaporeBanyan Tree brand launched with opening of Laguna PhuketFirst resort based marine lab established in Maldives1992 Resource conservation initiated to support effi cient operations; Greening Communities launched to raise awareness of climate change; Seedlings Mentorships launched to empower young people through educationFirst sustainability report published by Banyan Tree; Banyan Tree Holdings debuts on Singapore Stock Exchange; Earth day appreciation events launched across resortsGreen Imperative Fund (GIF) launchedCorporate Social Responsibility committee establishedBang Tao Bay early 1980sBang Tao Bay early 20061994200120052007200320042006 SUSTAINABILITYOVERVIEW4 BANYAN TREE HOLDINGS LIMITEDSUSTAINABILITY REPORT 2017 OUR SUSTAINABILITY JOURNEYL aunched three pillar approach to sustainability: operational effi ciency, protecting biodiversity, developing local capacitySocial Enterprise Seedlings caf launched in Hoi An, Vietnam; Laguna L ng C earns certifi cation to EarthCheck s Precinct Planning and Design Standard, the fi rst in South East AsiaStay for Good framework expanded to include Meet for Good, Eat for Good, Gift for Good and Spa for Good; Cleaning initiative commences group wideStakeholder inclusive material analysis to frame and direct sustainability eff orts.

8 Alignment of eff orts with United Nations Sustainable Development GoalsGPS Development Services Ltd enters alliance with EC3 Global for integrated sustainable development servicesBuild for Good and Stay for Good frameworks launched; Four FUTURE developments earn EarthCheck Design Standard certifi cation; Seedlings Caf Phuket launchedLaunched supply chain tool with EarthCheck201120122013201520172014201620 092010 Banyan Tree Global Foundation establishedEarthCheck selected as strategic partner for external sustainability certifi cationSUSTAINABILITYOVERVIEWSUSTAINING OUR FUTURE5 Materiality assessMent and stakeholder engagementprocess A comprehensive list of 142 material topics based on the WTTC (2017) assessment of issues critical to the FUTURE of travel and tourism, published literature and reports, was consolidated to create a shortlist of 30 relevant material topics. Material topics were rated using a forced four point Likert scale via online questionnaires.

9 External stakeholder opinion included suppliers, community members, business partners, members of government and local organisations. Topic prioritisation was based on results from 143 internal and 71 external Seven primary topics were chosen based on importance to internal and external stakeholders: 1) Climate Change, 2) Pollution and Waste, 3) Ethical Compliance and Corruption, 4) Data Security, 5) Employee Satisfaction, 6) Leadership, and 7) Biodiversity. We provide additional information on staff development and wellness, the supply chain, and highlight the alignment of our social responsibility efforts within the context of culture and heritage, and the promotion of responsible travel. These material topics have been vetted and approved by the Banyan Tree Board of Directors. These new goals support our commitment to address global sustainability challenges, and following Global Reporting Initiative Standards, this Report outlines why they are important, our management approach, commitments, responsibilities, targets and actions.

10 Stakeholder engagementStakeholder engagement is an essential part of our governance to guide our efforts to mitigate impacts and enhance communities and environments where we operate. Regular dialogue through formal and informal channels with our associates, customers, investors, partners, suppliers and communities where we operate, is essential to guide and implement our sustainability efforts. We will continue to refine our stakeholder engagement strategy in 2017, we conducted a stakeholder inclusive material assessment to frame and focus our efforts and ensure long-term sustainability. This process will be repeated every 5 years to ensure our efforts remain relevant in a rapidly changing world. importance to internal stakeholdersimportance to external stakeholdersSex TourismInfrastructureCommunity Relationssupply chainDiversityculture & heritageresponsible travelethical compliance, data securityclimate changepollution & WasteSynergyTravel & Healthstaff developmentLow Carbon EconomyTraveller DemographicsEconomic DevelopmentBrand StewardshipWater UseFood Securityleadershipcorruptionemployee satisfactionSafety & Risk MgtEnergy EfficiencyLabour RightsBiodiversityResponsible MarketingInnovationHealth & SafetyMatrix ranking iMportance of Material topics to internal and external stakeholderstopic Material Topictopic Additional information providedlegendsustainability overview6banyan tree holdings limited sustainability report 2017 Direct benefi tIndirect benefi tALIGNMENT WITH SDGs Businesses cannot succeed in societies that fail.