TABLE OF CONTENTS - …

1 ITABLE OF CONTENTS PageBOOK ONE - general PROVISIONS Rule I. Definition and Basic guidelines Section 1. Title .. 1 Section 2. Definition of Terms .. 1 BOOK TWO - STAR GRADING SYSTEM Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels Section 1. Five Star Grading System .. 3 BOOK THREE ACCREDITATION STANDARDS Rule III. Accreditation Standards for Hotels Dimension 1. ARRIVAL / DEPARTURE R Building Appearance .. 5 Building - Design and Construction Quality .. 5 Building Condition (wear and tear).

2 5 Entrance / Exit & Parking .. 6 Security .. 6 Reception Service 7 Reception Size .. 7 Reception Seating 7 Check-in Process .. 8 Luggage 8 Porter Services .. 8 Reception Staff Appearance .. 8 Reception Service Quality .. 9 Reception Services Check-out .. 9 Other Arrival / Departure Aspects .. 10 Dimension 2: PUBLIC AREAS Public Areas - Decoration - Design and Quality .. 10 Public Areas Decoration - Condition and Maintenance.

3 11 Public Areas - Furniture 11 Public Areas - Furniture 12 Public Washroom Quality .. 12 Public Washroom Condition and Cleanliness .. 13 Public Areas - Room Climate .. 13 Public Areas Temperature Control Quality .. 13 Public Areas Temperature Control Condition and Maintenance .. 14 Public Areas Lighting 14ii Public Areas Lighting 15 Public Areas Lighting Environmental Protection .. 15 Public Areas Cleanliness .. 15 Dimension 3: BEDROOM Room Size.

4 16 Suites Availability .. 16 Rooms for Persons with Disabilities (PWD) Availability . 17 Bedroom Space and Comfort .. 17 Bedroom Sound Proofing .. 17 Bedroom Noise Levels .. 18 Bedroom Bed Mattress Quality .. 18 Bedroom Bed Mattress Condition .. 19 Bedroom Bedding & Linen Quality .. 19 Bedroom Bedding & Linen Condition .. 20 Bedroom Pillows Quality/Condition .. 20 Bedroom Lighting Quality .. 20 Bedroom Lighting Condition .. 21 Bedroom Lighting Environmental Protection.

5 21 Bedroom Curtains Quality .. 22 Bedroom Curtains Condition .. 22 Bedroom Floor Coverings Quality .. 23 Bedroom Floor Coverings Condition .. 23 Bedroom Temperature Control Quality .. 23 Bedroom Temperature Control Condition and Maintenance .. 24 Bedroom Furniture Quality .. 24 Bedroom Furniture Condition .. 25 Bedroom Accessories and Amenities available .. 25 Bedroom Cleanliness .. 29 Dimension 4: BATHROOM Bathroom Minimum Requirements .. 30 Bathroom Shower/Bath Quality.

6 30 Bathroom Shower/Bath Condition/Maintenance .. 30 Bathroom Basin 31 Bathroom Basin Condition/Maintenance .. 31 Bathroom Toilet Quality .. 32 Bathroom Toilet Condition/Maintenance .. 32 Bathroom Decoration Quality .. 33 Bathroom Decoration 33 Bathroom Towels Quality and Cleanliness .. 33 Bathroom Space and Comfort .. 34 Bathroom Overall Cleanliness .. 34 Toiletries Availability .. 35iii Bathroom Amenities Availability .. 35 Bathroom Environmental 36 Dimension 5: FOOD AND BEVERAGE Food and Beverage- Availability of Restaurants.

7 36 Food and Beverage Options available .. 37 Food and Beverage Service 37 Restaurant Decoration and Furniture Quality .. 37 Restaurant Decoration & Furniture Condition .. 38 Restaurant Crockery, Cutlery, Glassware Quality .. 38 Restaurant Crockery, Cutlery, Glassware Cleanliness .. 39 Restaurant Space and Comfort .. 39 Kitchen Quality of Appliances .. 40 Kitchen - 40 Dimension 6: AMENITIES AND SERVICES Amenities Guest Services .. 41 Amenities Wellness Services .. 41 Amenities general Services .. 42 Amenities Conference/Function Venue .. 42 Dimension 7: BUSINESS PRACTICES Business Processes.

8 43 Barrier-free Facilities for Persons with Disabilities (PWD) .. 44 BOOK FOUR APPLICATION FOR ACCREDITATION Rule IV. Accreditation Process Section 1. Filing of Application .. 47 Section 2. Documentary 47 Section 3. Inspection .. 47 Section 4. Validity of Accreditation .. 47 Section 5. Schedule of Fees .. 47 BOOK FIVE CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION Rule V. Cancellation and/or Downgrading of Accreditation Section 1. Grounds for Cancellation .. 47 Section 2. Procedure for Cancellation and/or Downgrading of Accreditation .. 48 ivBOOK SIX SUPERVISION OF ACCREDITED ESTABLISHMENTS Rule VI.

9 Supervision of Accredited Establishments Section 1. Display of DOT Accreditation Seal .. 48 Section 2. Non-Transferability of DOT Accreditation 48 Section 3. Periodic Inspection .. 48 Section 4. Defects and Deficiencies Found During the Inspection .. 48 Section 5. Penalty for Failure to Remedy the Defects, 48 Section 6. Advertisements .. 48 BOOK SEVEN OTHER PROVISIONS Rule and Transitory Provisions Section 1. Confidential Character of Certain Data .. 49 Section 2. Circulars .. 49 Section 3. Separability Clause .. 49 Section 4. Repealing Clause .. 49 Section 5. Effectivity .. 49 ACCOMMODATION ENTERPRISE SELF-ASSESSMENT FORM Name of Enterprise: Address: general Manager: Contact Details: Telephone Number: Website Address: E-mail Address: DIMENSIONS MY SCORE 1.

10 Arrival and Departure 2. Public Areas 3. Bedrooms 4. Bathrooms 5. Food and Beverage 6. Lounge Area * 7. Kitchen Area * 8. Amenities 9. Business practices TOTAL SCORE * Applicable to Apartment Hotels only NOTE: YOUR SELF-ASSESSMENT RATING IS NOT YET FINAL. A third party auditor hired by the DOT shall conduct an actual assessment of your enterprise to determine your property s classification. COMMENTS: _____ _____ _____ _____ _____ _____ _____ _____ _____ v vi vii EXPLANATORY NOTES INTRODUCING THE FIVE STAR GRADING SYSTEM FOR ACCOMMODATION ENTERPRISES There are five levels of accommodation standards ranging from one to five stars applicable to hotels, resorts and apartment hotels.