TABLE OF CONTENTS

1 TABLE OF CONTENTS . Please refer to Cummins QuickServe OnLine for the most recent version of this manual. SUPPORT TEAMS PAGE. Channel Readiness Team Dealer Profile Management in WWSPS and Recertification Support for Existing Dealers 2. Cummins WWSPS User Access Management Channel Support Team Cummins Online User Access Management 3. New Dealer Onboarding and Agreement Management Core Management Team 4. Core Management Support Credit Department Team 5. Accounts Receivable Support New Engine Team RER Team 5. Provides quotes and order acceptance for Like-for-Like new Replacement Engine Requests (RER). Parts Support Team Parts Support and ReCon Engine Quoting 6. Order Status or Shipment Issues RapidSERVE Access Team 6. User Access Management Service Support Team Cummins Care 7. Assisting Customers with Service Support Question Ship Quality Team Provides assistance with resolving shipment quality claim needs for Regional Distribution Center and MDC 7.

2 Shipped orders. Subscriptions Team Subscription Sales and Renewals 8. Technical Support for Subscription products Training Team Product Training Requirements, Schedules, and Enrollments 9. Access to Cummins Service Training (CST) System Registration for Instructor Led Product Training Class (virtual or in class). Warranty Team Warranty Claim Management Support 9 - 10. Claim Status, One Off RapidSERVE Claim Authorizations, Labor Rate Changes, Extended Coverages Registration for Instructor Led Warranty Training Class - Engine Dealers To update information in this manual, please send email using this link. Published: June 20, 2022 Page 1 of 10. CHANNEL READINESS TEAM. Dealer Profile Management and Recertification Support for Existing Dealers: Support Provided Contact Information State/Province Supported Perform modifications for existing Dealer profiles in WWSPS. Process annual dealer profile recertifications.

3 Updating staff information on current dealer profiles. Updating dealer location information (address, phone etc.). Research Cummins Dealer Service Locator issues. Updating Hours of operation on current profiles. Review certification requirements for current dealer profiles. Adding and removing products to existing dealer profiles. Supply tooling and qualification North America requirement information for existing. products and/or adding new products to dealer profiles. Certification Support Provided. New Product Releases. New EPA Product Releases. New certification requirements added for existing products. WWSPS User Access Support and User Management. WWSPS New user setup. WWSPS User deactivations. WWSPS User transfers - (from one dealer to another location). WWSPS User access issues. WWSPS User Training. Channel Readiness Leader: Kirby Barnett Channel Readiness Manager: Marie Guzdowski Published: June 20, 2022 Page 2 of 10.

4 CHANNEL SUPPORT TEAM. Cummins Online User Account Management: Support Provided Contact Information State/Province Supported Northern CT, DE, IL, IN, IA, KS, User additions, deactivations, KY, ME, MD, MA, MI, MN, MO, NE, NH, transfers, modifications, plus user NJ, NY, ND, OH, PA, RI, SD, VT, WV, access issues for the following online WI. applications. Southern AL, AR, FL, GA, LA, MS, Service Training ID, "Formally ProMOTION ID". NC, OK, SC, TN, TX, VA, Puerto Rico, creation and user management. and Caribbean Territory QuickServe OnLine CUMPAS Guidanz EDS Western AK, AZ, CA, CO, HI, ID, User Reclaim Support MT, NV, NM, OR, UT, WA, WY. Canada 1-800-CUMMINS (1-800-286-6467). User Reclaim Support Select: Option 1 Certified Dealer, Option 4 North America Software Support, and Option 1 Reclaim Support. Manager: Bryan E. Taylor CHANNEL SUPPORT TEAM - Continued New Dealer Onboarding and Agreement Management: Support Provided Contact Information State/Province Supported Northern CT, DE, IL, IN, IA, KS, New dealer location setup KY, ME, MD, MA, MI, MN, MO, NE, Dealer buyout NH, NJ, NY, ND, OH, PA, RI, SD, VT, Dealer termination WV, WI.

5 Dealer Agreement management Southern AL, AR, FL, GA, LA, MS, NC, OK, SC, TN, TX, VA, Puerto Rico, and Caribbean Territory Western AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA, WY. Canada Manager: Ed J Cucchiarella Published: June 20, 2022 Page 3 of 10. CORE MANAGEMENT TEAM. Core Management Support: Support Provided Contact Information State/Province Supported Cynthia Smith - 740-503-4784 Northern CT, DE, IA, IL, IN, KS, Research status of core returns KY, MA, ME, MD, MI, MN, MO, NE, ND. Susan Rogert - 402-551-7678 x 55732 (eastern half), NH, NJ, NY, OH, PA, RI, Assist with CUMPAS core SD, VT, VA (Manassas and north), WI. processing Julie Indessi - 813-997-1240 Southeastern FL (east of Provide information concerning Apalachicola River), GA, NC, SC, TN. owed and banked cores (east of Tennessee River), VA (south Susan Kovach - 704-960-2080 of Manassas), Puerto Rico and Process regional dealer core Caribbean Territory returns David Marsh - 901-474-5448 Southcentral AL, AR, FL (west of Credit regional dealer core returns Apalachicola River), LA, MS, OK, TN.

6 (west of Tennessee River), Training assistance Valerie Mundrake - 817-640-6878. Southcentral TX. Shawna Gomez - 510-347-6635 Western Pacific AK, CA, HI, ID. (northern tip), OR, WA. Western Rocky Mountain AZ, CO, ID (all but northern tip), Mexico Barbara Ronallo - 651-286-2082. (Mexico City, Monterrey, and Guadalajara), MT, NV, NM, ND. (western half), UT, WY. Use the following Contacts for Core Support. Your local Cummins Branch Parts Department or, Canada Central Parts Warehouse. Core Management Leader: Jose Corral Published: June 20, 2022 Page 4 of 10. CREDIT DEPARTMENT TEAM. Accounts Receivable Support: Support Provided Contact Information State/Province Supported Sign up for email delivery of invoices. View or Reprint invoice copies View or Reprint credits View or Reprint statements HighRadius - Electronic Invoice Presentment &. North America Pay online Payment (EIPP) Portal Cummins Caribbean dealers Contact Us, Button within the cannot pay online portal, (email) Billing setup, or account types of issues Technical support IT Related Issues with the portal User Access Issues with the HighRadius - Electronic Invoice Presentment & Payment (EIPP) Portal.

7 North America Support Options: Phone Email Chat On-Hwy Dealers Customer account inquires or issues that are not supported by the Power Generation Dealers HighRadius EIPP Portal. Industrial Dealers Canada Credit Department Lead: Jeanine Giles NEW ENGINE TEAM (RER Team). New Replacement Engine Request (RER) Quotes and Order Acceptance: Support Provided Contact Information State/Province Supported Barbara Engler Northern/Southern CT, DC, Provide Quotes and Accepting DE, IA, IL, IN, KY, KS, MA, MD, Orders for: ME, MI, MN, MO, ND, NE, NH, NJ, Eric Williams NY, OH, PA, RI, SD, TN, VA, VT, Like-for-like new Replacement WI, WV. Engine Request RER . engines Glen McCormick Southern AL, AR, FL, LA, Warranty replacement engines MS, OK. New engines complying with Rusty Ulmer US EPA regulation Southern GA, NC, SC. MDC NX new engines MDC PX ReCon engines and Western AK, AZ, CA, CO, HI, Jeff Calicott blocks (not RX) ID, MT, NM, NV, OR, TX, UT, WA, MDC , and WY.

8 Engines RER core returns Contact your local Sales Team. Canada New Engine Team Leader: Tori Hamill Published: June 20, 2022 Page 5 of 10. PARTS SUPPORT TEAM. Parts Support and ReCon Engine Quoting Support Provided Contact Information State/Province Supported 1-800-Cummins (1-800-286-6467). Follow: Certified Dealers > Parts queues Parts Research Parts Availability Parts Ordering Part Status 1-800-Cummins (1-800-286-6467). CUMPAS / RDC order support Follow: Certified Dealers > Parts queues Canada 1-800-Cummins (1-800-286-6467). Follow: Certified Dealers > Parts queues ReCon engine quoting & ordering North America Orders shipped from the following Shipping Quality Orders shipped Refer to Ship Quality Team for Regional Distribution Centers. from Regional Distribution Centers. Support Provided and Contact Information. ARDC, DRDC, HRDC, IRDC, PRDC and MDC. Shipping Quality Orders shipped Contact your Local Branch North America from local Cummins Branch.

9 Ordering point for the order. Order lost or damaged replacement Engine Data Tags. o This team does not support Engine Data Tags for Horsepower change Canada requests. Overhaul rebates for Refer to the WARRANTY TEAM section for North America engine dealers contact information RAPIDSERVE ACCESS TEAM. User Access Management: Support Provided Instructions and Contact Information State/Province Supported Go to RapidSERVE Web to request access: New users access request To remove user access from Send an email to: requesting North America RapidSERVE user removal from the service provider number. If the service provider does not hear Send an email to: to research back from RapidSERVE about their their access request issue. requested access Contact 1-800-CUMMINS (1-800-286-6467). Warranty Leader: Duane Johnson Published: June 20, 2022 Page 6 of 10. SERVICE SUPPORT TEAM CUMMINS CARE.

10 Assisting customers with any service support question, in any language, at any time: Support Provided Contact Information State/Province Supported Product & Service Information Assistance with general Cummins product questions and service location information. Warranty Claim Filing Support Confirms coverage, claim filing support, also includes Support Plan claim support. Including Catastrophic repairs that are completed and are ready to claim file. 1-800-CUMMINS (1-800-286-6467). Diagnostic Support North America (Includes chat and email support as a webform option). Provides technical/diagnostic support for Cummins engine products & Power Generation. Digital Products & Services (Also known as Electronic Service Tools). Provides technical/diagnostic support for Cummins electronic tools (INSITE, Guidanz, Applications, PowerSpec, IAM- Password resets/verifying access to applications).