TALC Installation and Administration Guide - …

1 TelStratApplication LineCard InstallationandAdministrationGuideProduc t Release 2012662-00001-01R16 Copyright 2012, TelStrat International, Ltd. All rights contained in this Guide is subject to change without notice. TelStrat reserves the right to make changes in design or components as progress in engineering and manufacturing may process of transmitting data and call messaging between the host PBX and the Engage Record system server is proprietary to TelStrat International, Ltd. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by TelStrat prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitute grounds for an immediate termination of the license.

2 Te l St r a t r e s e r v e s t h e r i g h t t o s e e k a l l a l l o w a b l e r e m e d i e s f o r s u c h b r e a c h .The TelStrat name, the TelStrat logo, Engage, Engage Suite and Engage Contact Center Suite word and logo marks are all registered trademarks or trademarks of TelStrat International, Ltd. Nortel, Nortel Networks, Meridian 1, Symposium, and Contact Center Manager (CCM) are either registered trademarks or trademarks of Nortel Networks, Ltd. Microsoft, Windows, and Windows 2003 Server are either registered trademarks or trademarks of Microsoft Application Line Card Installation and Administration GuideiiiPrefaceAbout This DocumentPurpose of This GuideThe Te l St r a t A p p l i c a t i o n L i n e C a r d I n s ta l l a t i o n a n d A d m i n i s t r a t i o n G u i d e (662-00001-01) is for telecom and data network managers and administrators who plan, install, and manage corporate telecommunications and data networks.

3 This Guide contains the following information: A detailed description of the TelStrat Application Line Card (TALC) Procedures necessary to properly install, configure, and manage the TALC in a Nortel Meridian 1, Communication Server 1000 (CS 1000), or Communication Server 2100 (CS 2100) PBX Necessary configuration for the Nortel Meridian 1, CS 1000, or CS 2100 PBX Troubleshooting procedures for addressing possible problemsThis Guide assumes that you are familiar with the following: Basic telecommunications terminology Basic networking terminology PC terminology and operation (specifically, Microsoft Windows 2008, 2003, XP Professional Server Edition) Nortel Meridian 1, CS 1000, or CS 2100 PBX terminology, functionality, and administrationHow to Use This GuideThis Guide provides step by step procedures for installing, configuring, and managing the TALC as a part of product release of the Engage Contact Center Suite system.

4 Review this Guide before beginning TALC Installation and you are ready to begin, follow the steps for planning, installing, and configuring your hardware in the order that they appear in this Guide . This can help you achieve a successful, trouble-free Application Line Card Installation and Administration GuideAbout This Document Standard You NeedKnowledge of, or experience with, the following PC concepts as appropriate to your Engage Contact Center Suite system is helpful when administering the TALC: Microsoft Windows Software Installation Network configurationNortel Product KnowledgeYo u s h o u l d b e f a m i l i a r w i t h t h e following Nortel products to assist you with using the TALC.

5 Contact Center Manager (CCM), formerly known as Symposium, Portfolio Automatic Call Distribution (ACD) Basic Administration of a Nortel Meridian 1, CS 1000, or CS 2100 PBX (telephone set and XDLC configuration) Characteristics and principles of XDLC operation PBX data callsTelecommunications KnowledgeYo u s h o u l d b e f a m i l i a r w i t h the following aspects of telecommunications: PBX configuration PBX maintenance (SDI operation) Knowledge of RS-232 signalingData Networking KnowledgeYo u s h o u l d b e f a m i l i a r w i t h t h e f o l lowing aspects of data networking: Data link (Layer 2 of the OSI model) Ethernet switches Network (Layer 3 of the OSI model) TCP/IP protocol Routing Addressing Traffic analysis and provisioning Configuration Voice over IPTelStrat Application Line Card Installation and Administration GuidevJune 2012 About This DocumentConventions Used in This GuideThis section describes the symbols and text conventions used in this for Selecting Menu OptionsTo s i m p l i f y t h e i n s t r u c t i o n s f o r s e l e c t ing menu options, this Guide abbreviates the selection path.

6 For example, if you must choose Telnet from the Logon Unit menu, under the Connect menu, this Guide uses the following style:From the Menu Bar, choose Connect Logon Unit Te l n e t .PBX TerminologyThroughout this Guide , the term host PBX refers to any of the following Nortel PBX platforms: Meridian 1 PBX CS 1000 CS 2100 Related Product InformationThis section lists sources for additional information related to the Engage Contact Center Suite Record CD-ROMThe Engage Record CD-ROM contains the following: Documentation in Portable Document Format (PDF)Note: Readers can view PDF files with Acrobat Exchange, Acrobat Reader, or any other application that supports PDF files. TALC firmware TALC Configuration Manager software Engage Record softwareviTelStrat Application Line Card Installation and Administration GuideAbout This Document Standard to Obtain the Engage Record CD-ROM and PublicationsYo u c a n o r d e r t h e C D f r o m y o u r Te l St r a t d i s t r i b u t o u c a n a l s o d o w n l o a d t h e p u b l i c a t i o n s i n PDF format from the TelStrat website more information, refer to the Engage Contact Center Suite Release Notes (663-00001-01).

7 TelStrat Application Line Card Installation and Administration GuideviiContentsAbout This DocumentiiiPurpose of This Guide .. iiiHow to Use This Guide .. iiiSkills You Need .. ivNortel Product Knowledge.. ivTe l e c o m m u n i c a t i o n s K n o w l e d g e .. i vData Networking Knowledge .. ivConventions Used in This Guide ..vInstructions for Selecting Menu Options ..vPBX Terminology ..vRelated Product Information ..vEngage Record CD-ROM ..vHow to Obtain the Engage Record CD-ROM and Publications.. vi1 Description1 Product Introduction..1 Physical Features ..1 PBX Hardware Compatibility ..1 PBX Software Compatibility..3 LED Indicators ..7Te l St r a t D S P 8 M o d u l e s.

8 7 TALC Multi-I/O Cable-Enhanced ..8 Meridian Digital Telephone Hardware Compatibility ..10 Console Telephone Hardware Compatibility ..10 Operational Characteristics ..11 Packet Voice ..11 Transparent Operation.. 11 Environmental Requirements..122 Installation13 General Safety ..13 Required Tools..13 Installation Overview ..14 Installing TelStrat DSP 8 Modules ..15 Determining How Many TelStrat DSP 8 Modules to Add..15viiiTelStrat Application Line Card Installation and Administration GuideContents Standard TelStrat DSP 8 Modules ..15 Installing TelStrat DSP 8 Modules ..16 Installing a TALC ..16 Connecting the TALC Multi-I/O Cable Enhanced ..17 Verifying the Installation ..17 Indications of Proper Installation .

9 17 Indications of Proper Cable Connection ..18 Unsuccessful Configuration Manager Logon..18 Configuration Manager Software Installation ..18 Using the Configuration Wizard to Perform Initial Configuration ..19 What You Can Configure with the Configuration Wizard ..19 Starting TALC Configuration Manager ..19 Performing Minimum Configuration with the Configuration Wizard .20 Testing the Connections ..27 Check Ethernet Connections..27 Performing a TALC Configuration Manager PING..28 Unsuccessful Ping ..28 What s Next? ..293 Using Configuration Manager31 What is Configuration Manager? ..31 Windows PC Requirements..31 Installing Configuration Manager..32 Starting and Viewing Configuration Manager.

10 32 System Tree ..33 Property Sheets..33 Command Buttons ..34 Configuration Files Description ..35 Configuration Manager: File Operations Diagram ..35 Types of Files ..36 Configuration Manager: File Operations Description..37 Working with Configuration Files ..41 Creating a Configuration File on the PC ..41 Opening a Configuration File..42 Uploading a Configuration to a TALC ..42 Downloading a Configuration from a TALC ..42 Logging on to a TALC ..43 Connection Types ..43 Default Logon ID and Password ..43 Connection History ..43 Auto Logoff ..43 Logging on to a TALC Using the Connection History ..44 Logging on to a TALC Using Telnet ..46 Logging on to a TALC Using the Serial Port.