TCS Annual Report 2019-20

1 N Q >>\ 8 Q NBQY TCS Annual Report 2019-20 Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location TMIndependent Agile delivery model, recognized as a benchmark of excellence in software part of the Tata group, India's largest multinational business group, TCS has over 448,000 of the world's best-trained consultants in 46 countries.

2 The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4 Good Emerging Index. For more information, visit us at events have highlighted the importance of building organizational resilience, agility and adaptability.

3 At the heart of any organization s resilience is its people, supported by enabling processes and technologies. Empowered people, who are driven by a sense of organizational purpose, take ownership for outcomes. They know the right thing to do during a crisis, even when no explicit directions are provided. TCS track record of navigating multiple economic cycles and technology changes over the past five decades can be traced to its culture of empowerment and its purpose-driven worldview. The company is best described by this year s theme: Purpose Driven.

4 Resilient. these difficult times, TCS is staying close to customers and helping them develop and implement their own purpose-driven strategies, and enhance their organizational resilience and adaptability so they can survive future shocks, pivot into new business models or launch new offerings and thrive in the new normal. TCST hemeFY 2018 Dawn of Business 2019 Growth and transformation with Business 2017 Reimagining the EnterpriseFY 2016 Shaping the FutureFY 2015 Default is DigitalRecent Annual Report Themes1102-1, 102-5.

5 102-7 About TCS I 01 TCS Annual Report 2019-20 Board of DirectorsBoard of Directors I 02N ChandrasekaranChairmanHanne Birgitte Breinbjerg SorensenIndependent DirectorDr Pradeep Kumar KhoslaIndependent DirectorN G SubramaniamChief Operating Officer and Executive DirectorKeki M MistryIndependent DirectorFrom left to rightO P BhattIndependent DirectorDon CallahanIndependent DirectorRajesh GopinathanChief Executive Officer and Managing DirectorAarthi SubramanianDirectorRajesh GopinathanChief Executive Officer and Managing DirectorN G SubramaniamChief Operating Officerand Executive DirectorV RamakrishnanChief Financial OfficerMilind LakkadGlobal HeadHuman ResourcesRajashree RChief Marketing OfficerK Ananth KrishnanChief Technology OfficerRajendra MoholkarCompany SecretaryMadhav AnchanGeneral Counsel Legal & Corporate AffairsTCS Annual Report 2019-20 Management Team I 03 Management TeamCorporateTCS Annual Report 2019-20 Management Team I 04 Business HeadsSurya KantNorth America.

6 UK and EuropeKrishnan RamanujamBusiness and Technology ServicesK KrithivasanBanking, Financial Services and InsuranceShankar NarayananRetail, Travel and Consumer ProductsKamal BhadadaCommunication, Media and Information ServicesDebashis GhoshLife Sciences, Healthcareand Public ServicesSusheel VasudevanManufacturing and UtilitiesSuresh MuthuswamiBFSI PlatformsDear Stakeholder,Adversity, they say, is the true test of character. Your company achieved many admirable wins and milestones through the first 11 months of FY 2020.

7 But it was in the final days of the year that the true nature of its purpose-driven worldview truly shone through. Your company prioritized the health and safety of its employees, kept customers mission-critical systems running under very difficult circumstances and pitched in to help communities across the world battle the pandemic. When we emerge out of this crisis, the world will be a very different place. We are witnessing many of those changes already. With cloud and the new class of collaboration tools, people are discovering that they are able to collaborate with each other just as well working from home, as they did in person in the pre-COVID era.

8 Employers are discovering that the productivity is just as good, if not better, in this new way of working. In many sectors, digital channels have gone from being secondary, nice-to-have options to become the primary channels, and in some instances, the only channels. Schools, colleges and even courts have shifted to an online-only mode. Farmers cooperatives are taking online orders and directly delivering fresh produce to is the transformation that we had spoken of five years go, when we said that Default is digital , but even I am still amazed by the scale and speed of the Annual Report 2019-20 Letter from the Chairman I 05 Letter from the ChairmanTCS Annual Report 2019-20 Letter from the Chairman I 06By staying true to its purpose and its values, and helping its employees.

9 Customers and communities use the power of technology to realize their potential, your company is the embodiment of stakeholder capitalism in the true spirit of the Tata ethos. Over the last five decades, your company has shown itself to be very purpose-driven, resilient and adaptable, staying relevant to its customers through multiple economic and technology cycles, and doing good for all its stakeholders. This is the secret behind its longevity and sharp shift in consumer preferences will force enterprises to significantly accelerate their digital transformation initiatives.

10 They will also invest heavily in building resilience at every level, on the front-end as well as in back-office operations. Having pioneered Location Independent Agile and the Machine First Delivery Model, both of which are of immense value to organizations looking to build operational resilience and agility, your company is very well positioned to benefit from these back from the enterprise level and taking a more global view, I believe that the new world in which digital channels become mainstream, which I described in my book Bridgital Nation, will offer countries like India.