Transcription of Telephone Consumer Protection Act (TCPA) Checklist
1 Telephone Consumer Protection Act (TCPA) Checklist A Suggested Guide to Creating a Compliant Customer Call Plan R E G U L AT O R Y. O P E R AT I O N A L. Have you . GOVERNANCE. Do you . Prepared for the new 2015. Federal Communications Do you . Commission rulings on Identify, validate and update the Telephone Consumer the best phone numbers Protection Act (TCPA)? available for your customers? Document procedures to review the accuracy of customer cell phone numbers regularly? Determined your responsibilities under Have a seamless process in TCPA for manaing cell place to identify cell or ported phones? phone numbers for proper Schedule regular meetings handling? with your legal counsel to ensure compliance with federal, state and case law? Reviewed your obligations to protect active duty Use standard processes to identify, flag and manage military personnel under accounts properly for active the Servicemembers Civil duty military personnel?
2 Define a set of procedures to Relief Act? identify and flag active duty military personnel? Have a standardized process Determined your obligations to receive bankruptcy under the Fair Debt Collection updates on consumers to Practices Act regarding the ensure proper treatment Identify bankruptcies or rights of consumers and your under bankruptcy law? changes to bankruptcies on debt collection practices? all collection accounts? Regularly train your employees on what may be Familiarized your business considered unfair, deceptive Train and certify employees with the prohibitions against or abusive treatment of on rulings, as well as current unfair, deceptive or abusive consumers? policies and processes that acts or practices? ensure regulatory compliance? Verify your active accounts Prepared for future using a data-hygiene process Document your compliance examinations from the to make sure you have processes for contacting, Consumer Financial accurate contact information protecting and collecting from Protection Bureau?
3 For your customers? consumers? 2015 experian Information Solutions, Inc. All rights reserved experian and the experian marks used herein are trademarks or registered trademarks of experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners. This information is provided for informational purposes only and should not be relied upon as legal advice. If you have questions about the information contained herein, you should consult your own legal and compliance departments.
