TELUS in Health - timreview.ca

1 TELUS in Health Giovanni Pizzoferrato Technology Strategy Broadcast Services Internet Fax Internet Services Wireless LAN WAN Solutions iDen CDMA HSPA+ LTE ADSL2 FTTH Audio Conferencing Business Email Service Instant Connect Service Video Conferencing Services Microsoft Exchange Microsoft Sharepoint Office Communicator Server Telepresence Webcasting Wireless WAN Business Calling Cards Canada Direct Direct Inward Dialing (DID) Integrated Voice Solution IP-One Evolution IP Premise ISDN-PRI Service Long Distance PBX Systems Toll Free Call Centre Anywhere OptikTV optik Internet Health Solutions Remote Access Dial Up Services 2 4 1 3 Facebook has overtaken Google as the most visited site - Hitwise Facebook users spend on an average of 55 minutes per day on the site - Facebook YouTube exceeded 4 billion video views everyday; over 100% increase in 24 months - YouTube More video is uploaded to YouTube in 60 days than the 3 major US networks created in 60 years Twitter has over 500 million registered users - Twitter 25 billion tweets sent in 2010; now pacing at 1 billion tweets per week - Twitter LinkedIn has over 130 million registered users - LinkedIn 1.

2 Social Media is democratizing the world s information billion billion 900 million 300 million Social Media is the new marketing platform 80% of consumers trust peer recommendations 14% of consumers trust advertisements and only 18% of traditional TV ad campaigns result in a positive ROI - By 2015, companies will generate 50% of web sales via their social presence and mobile applications - Gartner 79% of the Fortune Global 500 companies are using at least one of the major social media platforms - Burson-Marsteller People care more about what their peers think about products and services: Social Customer Social Networks Customer Relationship Management Social CRM Social Media is bigger on mobile There are more than 500 million active users currently accessing Facebook through their mobile devices, and they are twice as active on Facebook than non-mobile users - Facebook YouTube mobile gets over 600 million views a day, and traffic from mobile devices tripled in 2011 - YouTube Social Networking Represents 60% of US Mobile Usage - Ground Truth Average time spent everyday via Mobile via PC Facebook min min 112% increase YoY Twitter min min 347% increase YoY 2.

3 Mobilization From Dot-Com Boom to Mobile Apps Mania Has more going for it than what dot-com boom had: billion apps were downloaded in 2010 and is estimated to grow to billion app downloads by 2014 Very rapid user growth Rapid acceptance of two device platforms Smartphones + Tablets Rapid growth of payment systems for app & in-app monetization Highly engaged consumers assisted by social tools Large number of innovative developers Dec-90 Aug-92 Apr-94 Dec-95 Aug-97 Apr-99 Dec-00 Aug-02 Apr-04 Dec-05 Aug-07 0 40m 80m 120m 160m Apr-09 200m Jul-08 Nov-08 Mar-09 Jul-09 Nov-09 Mar-10 0 80k 160k Jul-10 Nov-10 Mar-11 240k 320k N u m b e r o f W e b s i t e s A p p s i n A p p S t o r e Projected to be 10x bigger than dot-com boom. - Morgan Stanley Fueled by proliferation of smartphones 10% 15% 20% 25% 30% 2011 2010 2009 2008 2007 Global Smartphone sales since 2007 Smartphones Feature Phones Global Smartphones vs.

4 Feature Phones subscription, Q4 11 953m Global Subscriptions (b) 1 2 3 4 5 6 Global smartphone sales to end users soared to 149 million units in the fourth quarter of 2011, a increase from the fourth quarter of 2010. End users bought billion mobile devices globally in 2011; (472 million) of those sales were smartphones. Despite tremendous ramp so far, smartphone user adoption has huge upside. Source: Gartner & Internet Trends, KPCB 2012 2. Mobilization Splinternet: The fragmented mobile internet Splinternet App Distribution Models Platform App Stores OEM App Stores 3rd Party App Stores Ice Cream Honeycomb Gingerbread Apollo Froyo Tango Eclair Mango Donut NoDo Cupcake WP7 Platform Versions Mobile Platforms Application Types Native Hybrid + Web Device Capabilities Sensors Screen Resolution Audio/Video Codecs Limited Connectivity Always ON, anywhere Primary device is fixed Primary device is mobile IT has control User wants agility and freedom Management and security inside firewall Boundary-less security and manageability 3.

5 Consumerization Moving 95% of Information workers use self-purchased technology for work - Gartner Apple Q3 2011: iPhone. Up from 88% last quarter. 86% of the Fortune 500 is deploying or testing iPad. Up from 75% last quarter. 57% of Global 500 companies testing or deploying iPhone is fueled by employee demand. - Gartner The growing practice of introducing new technologies into consumer markets prior to industrial markets will be the most significant trend affecting information technology (IT) during the next 10 years, according to Gartner, Inc. As a result, the majority of new technologies enterprises adopt for their information systems between 2007 and 2012 will have roots in consumer applications. 4. Hyper-Connectivity 0% 20% 40% 60% 80% 100% 0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00 80% Connected Subs at 2 AM!

6 Means superfast internet, everywhere and always On Office Home Vision of anywhere, anytime, any device information, communications and entertainment is becoming a reality. Application and service demands are driving efforts to increase bandwidth directly to the subscriber premises. H S P A L T E A D S L 2 F T T H Hyper-Connectivity needs will drive maximizing the use of existing copper by using xDSL & Vectoring technologies..eventually resulting in transition from Copper to FTTH for: Best speeds Best quality Best service 2009 2010 2011 2012 2013 2014 Cisco Coda Yankee Group 0x 10x 20x 30x 40x 50x Traffic Relative to 2009 Industry consensus forecast doubling of traffic Source: FCC Mobile Broadband Report 2010 2 4 1 3 Supersize me! Hyper-Connectivity Networks Its not the bandwidth tsunami but the signal storm that makes every hour on the network, the Busy Hour!

7 Four Major Causes Always On-Line Everywhere 1 No Data Transmission Frequent UE State Transition 2 Frequent Heartbeat Feature Phone Idle Smartphone Heartbeats Signaling Data 3 IM Web Surfing Social Media Message Voice Entertainment Using Various Applications Anytime 4 In Canada, while the data traffic has seen tremendous growth of over 100% YoY for the past three years, the signaling traffic has grown by a staggering 2700%. Innovation of Connect, Communicate, Collaborate requires a new outside-in approach TELUS in Health Targeted ICT can enable resolution of key Health issues Sustainability of the healthcare system is in question Chronic Disease Management prevalence increasing Medication errors and compliance causing important quality issues Long wait times, poor access to care and lack of continuity of care Lack of focus on prevention and patient self-management Need for improvement in performance to address cost challenge To support a profound healthcare transformation agenda, investment in Health IT needs to focus first and foremost on providing solutions that will address these key issues in a sustainable way.

8 TELUS empowers healthcare improvement Organizing information Moving information securely Connecting to share information Making information meaningful At TELUS , we turn information into better Health outcomes Thereby touching the lives of everyone, one by one. 14 Organizing information Providers, patients and payers require applications that will help them manage great amounts of data. TELUS provides advanced applications for managing Health information while optimizing clinical workflows The result: information at your fingertips Advanced application Clinical workflow expertise Health Regions Electronic Health Records Hospitals Clinical Information System First Line Care Electronic Medical Records Home Care Remote Patient Monitoring Self Care Personal Health Record Pharmacies Pharmacy management Systems Insurers and Employers Claims management 15 Moving information securely Today, information resides within the different organizations To manage Health efficiently, information can no longer reside in silos it must be connected, shared and secure.

9 TELUS invests in Care Continuum Solutions to connect applications for secure information sharing The result: systems that talk to one another Telecom solutions Secure Integration platforms 16 Telecom Platforms to connect systems and applications Hospitals Clinical Information System Self Care Personal Health record Pharmacy Pharmacy management Systems Insurers and Employer Claims management Home Care Remote Patient Monitoring Clinical Collaboration Services Telehealth Health Regions Electronic Health Records First Line Care Electronic Medical Records Care Transitions Medication Management Care Coordination Connecting to share information Healthcare collaboration requires reach. Reach enables more rapid acceptance and adoption of Health IT solutions. TELUS connects physicians, pharmacists and allied healthcare providers The TELUS brand reaches all Canadians The result: people who talk to one another Reach to all Health providers Reach to patients and consumers Patients and Consumers Physicians Pharmacists Allied care providers Hospitals Home care organizations Nurses 18 Strength in Numbers: Reaching physicians EMR solutions help doctors track, monitor and manage their patient s clinical information quickly and accurately.

10 Number of physicians using our Electronic Medical Record solution 1,600 Typical day for EMR usage: see patients 26,845 19 Strength in Numbers: Reaching hospitals OACIS unifies software platforms within Health institutions, helping physicians and caregivers to optimize their workflows. 26,000 Clinicians using OACIS solutions in acute care Establishments using OACIS solutions in acute care 57 20 Strength in Numbers: Reaching pharmacists Pharmacy management solutions help pharmacists provide better care and medication management to their patients. Pharmacies using TELUS Pharmacy Management solutions 2,700 Patients registered with TELUS Pharma Space 90,000 21 Strength in Numbers: Reaching consumers Consumer and patient-centric tools to manage your Health and that of your loved ones 550,000 TELUS TV customers Wireless subscribers M Covered by TELUS Health Benefit Management solution 10 M 10.