Tenable and ServiceNow Integration Guide

1 :February08, ApplicationsUpgradeOverview11 UpgradetheTenableApplications12 DeletingTenableApplicationsandData17 HowtoVerifyaSuccessfulUpgrade19 UnsuccessfulUpgrades24 CommonReasonsforFailedUpgrade25 Configure26 ConfiguretheTenableConnector27 DisableorEnableConnectors32 AssetsConfigurationandScheduleImport35 VRConfigurationandScheduleImport44 ConfigureaRemediationScan49 ITSMC onfigurationandScheduleImport52 Settings65 GeneralSettings66 AssetsSettings67 VRSettings68 Copyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, Settings70 ConfigureCI toSC (VR)81 TenableforVR82 AvailableData84 Support88 Troubleshooting89 Copyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, : Tenable 'sVulnerabilityResponse(VR)integ rationappforServiceNowisdeprecatedandthe lastdayofsupportisApril14th, ' , , ,youmustproperlyconfigureyourconnectorsf ortheAssets,VulnerabilityResponse(VR),or InformationTechnologyServiceManagement(I TSM) (CMDB)tousetheServiceNowIdentificationRe conciliationEngine(IRE).

2 Thisapplication,onceconfigured, ,onceconfigured,syncsallofTenablevulnera bilityfindingsintoServiceNowVulnerableIt ems(VI) ,onceconfigured, :lTenableConnectorlAssetsConfigurationan dScheduleImportlVRConfigurationandSchedu leImportlITSMC onfigurationandScheduleImportCopyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, sprocessfordevelopmentwhichusesadevelopm ent>test> , ,datasources, , , , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , ,seetheSystemsettingsfortheuserinterface (UI) ,datacollision, :lsn_devlsn_testlsn_prodBysegmentingtheu sers, , , , , :Copyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, (Forexample,development,test,production) (DonotusethisAPI ) > :lIftheAllUserstoggleisenabled, + ( ,development,test,production) 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable.

3 LServiceNowTokyoorSanDiegolServiceNowCon figurationManagementDatabase(CMDB)lInteg rationCommonsforCMDBlCMDB +lTenableConnector(ServiceNowApplication ) 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, : , ,gotoSettings> , (Optional)ConfiguretheTenableforVR (Optional) 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , , :lTenableConnector(Required)lTenableforA ssets(Required)lTenableforVulnerabilityR esponse(VR)(Optional)lTenableforITSM(Opt ional)Copyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ApplicationsUpgradeOverviewTenable' , , , , , (ifusing)lUpgradeTenableforITSM(ifusing)

4 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , (TenableConnector,TenableforAssets,Tenab leforVR,TenableforITSM), > x_tsirm 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , , , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ,olderapplicationfiles,orartifacts, , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure.

5 AndTheCyberExposureCompanyaretrademarkso fTenable, > ( Tenable -specificlegacyassetclass).//Ass etsPendingApprovalcleanupx_tsirm_tio_cmd b_tio_disc_civarapa=newGlideMultipleDele te('x_tsirm_tio_cmdb_tio_disc_ci'); (); ('x_tsirm_tio_cmdb_asset_attributes'); (); ( sys_object_source ); ( name , STARTSWITH , Tenable ); (); 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ('sn_vul_vulnerable_item'); ( source , STARTSWITH , Tenable ); (); , ,youcaneitherreinstalltheTenableapplicat ions,orinstalltheServiceNow-builtVulnera bilityResponse(VR) , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , , :Tocompleteasuccessfulupgrade, , , :SupportCollectionScriptTenablesupportpr ovidesascriptonoursupportpagetogatherupg radeinformationwithouttheneedforyoutopro videanyscreenshotsasverification: Tenable ServiceNowAppSupportCollectionScriptMeth od2.

6 ProvideVerificationScreenshotsIfyouareun abletorunthesupportcollectionscript, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , > (TenableConnector,TenableforAssets,Tenab leforVR,TenableforITSM), , ,theyarebacktoanewlyinstalledstate, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, :IfyoudonotreviewtheSkippedChangesaftera nupgrade, :TheTenableapplicationdoesnotapplychange s,functionproperly,andtheupgradefails,wh enyoudonotmanuallyopen,review,andresolve eachindividualskippedchange,and/oronlyup datetheResolutionfieldoftheSkippedChange slisttoReviewedandReverted(ortoanotherre solvedvalue).

7 Formoreinformation, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, (Optional)ConfigureTenableforVR4.(Option al)ConfigureTenableforITSMC opyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ( , , ) :InServiceNow, : (DonotusethisAPI ) : ,clickTenableConnector> , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ,intheDomainbox, , :Ifyouareinadomain-separatedenvironment, , ,typeanIP : , :Copyright 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ,typeanIP.

8 , , , ,typeanIP 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, : Servertextbox, :lIfyouchecktheUseUser/ , , , , : (Optional)IntheGeneralSettingssection,yo ucanspecifyyourMaxECCWaitTime(inseconds) andRequestTimeout(inseconds) ,youcansettheAssetLoggingLevel,AssetMaxC umulativeLogEntries, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ,youcansetNewRecordSyncFrequency(inminut es),RecordUpdateSyncFrequency(inminutes) ,AssetMaxJobLog(indays),andAssetMaxJobWa it(indays).Note:Youmayhavemoresettingsop tionsonyourconnectorpagedependingontheTe nableapplicationsyouhaveinstalled(Forexa mple,TenableAssets[AssetsSettings],Tenab leVR[VR Settings],andTenableITSM[ITSMS ettings]).

9 Note:FormoreinformationaboutServiceNowse ttings, :Iftheconnectortestfails,checkyouruserna me,password,andAPI 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , , , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , , , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure.

10 AndTheCyberExposureCompanyaretrademarkso fTenable, ,youmust:lConfiguretheTenableConnectorlC onfigureAssetstoSyncfromTenabletoService NowlConfigureIRER uleslImportOperationalTechnology(OT)Devi cesl(Optional) , , , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, TenableJobTypedrop-downbox, ,intheDomainbox, ( )FromtheImportExportdrop-downbox, , , 2023 Tenable , , ,TenableNetwork Security,Nessus,SecurityCenter,SecurityC enterContinuousViewandLogCorrelationEngi neareregisteredtrade-marksofTenable, , ,Lumin,Indegy,Assure,andTheCyberExposure CompanyaretrademarksofTenable, ( ,youcanmodifyitbytypinginthetextbox.)