TERMS OF REFERENCE FOR THE APPOINTMENT OF A SERVICE ...

1 TERMS OF REFERENCE FOR THE APPOINTMENT OF A SERVICE PROVIDER FOR WEBSITE AND DOMAIN HOSTING SERVICES 09 april 2018 Cnr Hilda & Arcadia Street Hatfield Gardens Hatfield | Pretoria (T) +27 12 432 1300 (F) +27 12 432 1404 1. Assignment: The National Lotteries Board requires the APPOINTMENT of a SERVICE provider to render a website and domain hosting services. 2. Name of the responsible office: ICT Division : 012 432 1300 : 5. Attention: Maureen Senyatsi 6. Description of SERVICE : Hosting of the NLC internet website rendering of associated services No: RFP/ 2018 -002 8.

2 Proposal Submission: The Supply Chain Co-ordinator, National Lotteries Board, Block, 333 Grosvenor Street, Hatfield, Pretoria, 0083 9. Closing Date: 20 april 2018 10. Closing Time: 11:00 2 | Page Cnr Hilda & Arcadia Street Hatfield Gardens Hatfield | Pretoria (T) +27 12 432 1300 (F) +27 12 432 1404 1. GENERAL / BACKGROUND NLC intends to appoint a SERVICE provider to render hosting of the NLC internet website, domain and associated services. The primary purpose of the internet website is to enable the NLC to maintain an internet presence to meet and augment its operational obligations.

3 2. SCOPE OF WORK The work to be undertaken in order to deliver a functional SERVICE to the NLC incorporates the following project activities: Prepare of a solution proposal that addresses and meets the NLC website hosting requirements Host the primary NLC public facing website Multiple subdomain capability Activate the NLC website domain to operate with SSL certificate thus enforcing use of the Avail a CPAN portal or equivalent interface to enable an authorised NLC official to secure administer aspects of the website. Manage the transfer of the existing NLC domain name, , to the new webhosting environment.

4 Transfer must be seamless and require minimal operational downtime. Manage the migration of the existing website content to the webhosting environment. Migration must be seamless and require minimal operational downtime. Conduct regular maintenance tasks according to best practice guidelines: Ensure timely and effective renewal of any stipulated domain names Ensure up to date SSL certificates and renewal thereof Backup of the NLC website and any applicable configurations files and/or settings Advise and assist with the transfer of any additional (new, parked, transferred or otherwise) domain names that the NLC may specify during the course of the contract.

5 Propose recommendations on additional features that can enhance the security of information, particularly taking cybersecurity into account. 3 | Page Cnr Hilda & Arcadia Street Hatfield Gardens Hatfield | Pretoria (T) +27 12 432 1300 (F) +27 12 432 1404 Ensure the existing NLC domain name, and any others that me be specified, remain legally registered to the National Lotteries Commission at all times. Prepare an SLA for a period of 24 months that at a minimum covers the following aspects: Turn-around times to address and resolve trouble tickets logged with the SERVICE provider.

6 Definition of roles and responsibilities between the NLC and the SERVICE provider. Definition of the trouble ticket escalation procedure. Detailing a maintenance and support framework. Backup and restoration plan and testing. Other general TERMS and conditions of the SLA agreement. 3. DURATION OF APPOINTMENT The envisaged services and associated SLA duration are to be rendered for a period of 24 months from the date of formal APPOINTMENT . 4. PAYMENT TERMS The NLC undertakes to pay valid tax invoices in full within thirty (30) days of receipt of invoice after rendering of the required SERVICE .

7 5. VALIDITY A Proposal shall remain valid for thirty (30) days after the closing date of the submission for proposals. A Proposal which is valid for a shorter period may be rejected by the NLC for non-responsiveness. In exceptional circumstances, the NLC may solicit the bidder s consent to an extension of the period of the validity of the bid. The request and responses thereto shall be made in writing. A bidder that has been granted the request will neither be required nor permitted to modify the Proposal.

8 6. COMPULSORY INFORMATION SESSION There is no compulsory briefing session for this bid. 7. EVALUATION METHODOLOGY / CRITERIA Project Solution Cost Framework Provide a fixed price quotation for the fixed term services 4 | Page Cnr Hilda & Arcadia Street Hatfield Gardens Hatfield | Pretoria (T) +27 12 432 1300 (F) +27 12 432 1404 Stipulate call-out fees for SLA support once the monthly support allocation is depleted. Costs must be VAT inclusive and quoted in South African Rand. 8. REQUIREMENTS This section defines the description for the webhosting environment: Functionality/Features Comply Do not Comply 1.

9 General SERVICE Requirements: a) CPANEL or equivalent management portal for a specified NLC administrator b) Multiple subdomains of existing domain name and any new domain names that may require to be registered in the future c) DNS control capability such as MX, TXT and others 2. Webhosting Package The Webhosting package must address the following listed capabilities or features: Unlimited web traffic Minimum Hosting space of 10GB Flexible and seamless migration options from one package option to another as need may arise Minimum 5 MySQL database systems PHP scripting support Minimum 2 FTP access accounts Support of popular CMS products 5 | Page Cnr Hilda & Arcadia Street Hatfield Gardens Hatfield | Pretoria (T) +27 12 432 1300 (F) +27 12 432 1404 3.

10 Security Features Develop and implement a holistic webhosting security plan SSL activation DDoS prevention and mitigation Backup and restore Antivirus and malware detection High availability and disaster recovery 4. Reporting Capabilities Proposed solution must support generation of the website hosting reports: Unique visitors New visitors Threat analysis Usage and performance analysis 5. Specific SLA deliverables: Technical Support Duration 24 months. Telephonic support. Email support. Website Software Environment Upgrades Free software version upgrades during period of SLA.