THE COMPLETE GUIDE TO ROOT CAUSE ANALYSIS SKILLS …

1 THE COMPLETE . GUIDE TO. root CAUSE . ANALYSIS . SKILLS . DEVELOPMENT. This GUIDE applies to everyone who needs to solve problems from graduates, operators, experienced technicians, planners, and engineers, to supervisors, managers, project managers and subject matter experts. RCA SKILLS . THE COMPLETE DEVELOPMENT. EXPERT. GUIDE TO root RCA501. ADVANCED SKILLS WITH APOLLO RCA. CAUSE - FOR REFINERIES AND OIL & GAS. INNOCENCE. ANALYSIS . Let's Dig in We use Oil and Gas as a practical backdrop for intense RCA: Detailed Evidence Cataloging Methods SKILLS . Facilitation with ISO 14224 Taxonomy RCA 101 American Petroleum Institute (API) standard UNDERSTANDING RCA FOR 581 Failure Mechanisms EFFECTIVE PROBLEM SOLVING. DEVELOPMENT. Using Process Flow Diagrams (PFD) with RCA. Integrating HAZOP study content with RCA. Start by gaining awareness of these concepts: What is the Apollo RCA Method causes and Time Lines This GUIDE applies to everyone who needs to solve problems 5 Whys and Beyond from graduates, operators, experienced technicians, CAUSE and Effect Charts planners, and engineers, to supervisors, managers, project The need for evidence managers and subject matter experts.

2 Solution Brainstorming and Qualification Selecting Effective Solutions SO WHAT'S THE END GOAL? AWARENESS. To educate and equip yourself to facilitate effective investigations so you can reduce risk and maximize RCA 201. the reliability and availability of your assets. USING APOLLO RCA TO FACILITATE. AN EFFECTIVE PROBLEM SOLVING. Next, you'll want to understand how to: AND AFTER ALL, Create an Apollo CAUSE & Effect Chart Understand fundamental problem solving processes Facilitate a group in an effective problem ANALYSIS Common Traps in RCA ANALYSIS YOU GOTTA HAVE. Essential Elements of Refinery Accidents Practical Exercises Oil and Gas Explosions & Major Incidents GREAT SKILLS . UNDERSTANDING. Here's a snapshot of the learning curve RCA301 At this stage, you should be able to: APPLYING THE RCA METHOD TO. INVESITGATE INCIDENTS Understand and Apply the Apollo Now it's time to hone your SKILLS in RCA, including: RCA Method Benefits of Incident Investigation Facilitate Effective RCA.

3 Role and qualification of an Investigator Investigations Selecting a team for the investigation Data collection at site Develop Detailed Incident Reports Interview techniques Incident causal ANALYSIS NOW LET'S DIVE IN CAUSE & Effect chart production Reporting including recommended solutions IF ONLY THEY. COMPETENCE COULD SEE ME NOW. RCA401 Focus on developing your RCA SKILLS as FACILITATING RCA INCIDENTS. outlined above and you'll really be ready to You're ready to learn the intricacies of facilitation: flex your Problem Solving muscles. Critical Elements of Successful Facilitation Facilitation and Interviewing Managing Incidents Apollo RCA and Six Sigma Apollo RCA and Human Error TO START YOUR JOURNEY, VISIT. Essential Elements of Managing a root CAUSE ANALYSIS Program Databases and Tracking Actions Analysing Systemic causes THE RCA JOURNEY. PROBLEM SOLVING CULTURE.

4 BUILDING BLOCKS. INNOCENCE AWARENESS UNDERSTANDING COMPETENCE EXPERT. 101 201 301 401 501. Apollo RCA Apollo RCA Incident Investigation for Apollo RCA Apollo RCA. Participants Facilitators root CAUSE Investigators Super User for Refineries Course Course 2 Day Course end-end Workshop and Oil & Gas 1 Day 2 Day Basic accident investigation for 1 Day Course Applications Introduction Facilitation any incident Sustaining 2 Day RCA. SKILLS Course elements of a application of vv (Apollo RCA Program API 581 & RCA. RealityChart) (Apollo RealityChart Apollo RealityChart Professional Edition Problem Facilitation Investigation Institutionalize Industry Solving SKILLS Groups Techniques Problem Solving Applications The ARMS Reliability Training Curve aligns to the professionals learning journey to be a RCA Expert. To learn more, visit our website RCA 101. Apollo RCA Participants Course Problem Solving SKILLS are learned, not something we are born with.)

5 Teams of problem solvers produce better solutions than teams of people. Learn how to solve problems and support your RCA program. Apollo root CAUSE AnalysisTM (ARCA) is the world's This Makes Conventional most trained RCA method root Causewith ANALYSIS over 100,000 Obsolete team members trained worldwide. When you need to Larry Reising perform an RCA, having a trained team ensures Effective Solutions to Every Day Problems Every Time . the RCA methodology is utilized with the highest efficiency. is a new way of thinking that goes far beyond the traditional root CAUSE ANALYSIS problem solving processes. In this Some RCAs candiscovertake daysthatlonger a simple process thanof causation, defines the structure they you will companion book to the RealityCharting software, you will not only should. With understand trained team Whatmembers, the took days in a classroom canprocess find links to online interactive exercises and training that help you better the process.

6 Now be is dramatically shortened, with measurable learned in a matter of hours! DEAN L. GANO. The RealityCharting process and software easily facilitates creating a improvementcommon in the realityquality from the inputof of allthe RCA. stakeholders and thus minimizes the normal conflict and power politics found in conventional root CAUSE The student will learn to solve problems using the ANALYSIS processes. In the end, a common evidenced-based understanding Seven Steps of the problem emerges allowing all stakeholders to easily buy into the Apollo Methodology. It is a different way of thinking corrective actions. Available in six different languages, the RealityCharting software easily To Effective Problem-Solving that enables supports us toglobal focus onandtheshoulddiscovery of effective And Strategies For operations also be used to document the causes of your successes.

7 With the RealityCharting process and software, solutions. you will solve the costly problems that have kept you from great success! The methods and process are disarmingly simple, but Companion Book to RealityCharting Software . Get your Free Trial at today! Personal Success need to be learned then practised so that the team member is ready to participate in ARCA in the work place. RealityCharting 8524 West Gage Blvd., A-289. Kennewick, WA 99336. Returning to the work ISBN: place, the team member can DEAN L. GANO. Toll Free: 877-722-2770. PDF eBook 978-1-883677-14-5 use the Apollo method for all types of problem solving .. including Continuous Improvement projects. PROBLEM SOLVING CULTURE. BUILDING BLOCKS. RCA 101. Course Overview A 1 day introduction to effective problem solving and root CAUSE ANALYSIS using the Apollo root CAUSE AnalysisTM Method.

8 This is a perfect first course in effective problem solving for anyone and a required course for anyone who participates in a root CAUSE AnalysisTM. The students will learn how to apply ARCA to both simple systems and complex groups of systems Course Key Learning INNOCENCE. The students will learn the Apollo Problem Solving Methodology. They will work several instructor - led exercises that build upon each other to learn how to identify causes and to recognize the difference between actions and conditions. The students will be exposed to a new way of thinking about a problem and learn a step by step method to solve any problem the work place can present. Each module builds upon the progression of effective solution generation in an approach that complements the ARCA facilitator Course and its methodology. UNDERSTANDING. Course Modules Who Should Attend?

9 RCA FOR. EFFECTIVE PROBLEM. Problems types Engineers Problem Definition Project Engineers SOLVING. What When Where LEAN Specialists Why who is not important 6 Sigma Black Belts causes and Time Lines Maintenance Analysts Maintenance 5 Whys and Beyond Designers Engineers CAUSE and Effect Charts Safety Representatives Start by gaining awareness of The need for evidence Operators these concepts: Solution brainstorming Administrators Solution Qualification Maintenance trades Selecting Effective Solutions! Graduates What is the Apollo RCA Method Continuous Improvement Personnel causes and Time Lines Industries Business Analysts 5 Whys and Beyond Oil and Gas IT Professionals Human Resources Personnel CAUSE and Effect Charts Mining Supply Chain Specialists Steel The need for evidence Logistics Specialists Automotive Customer Service Personnel Solution Brainstorming and Energy Healthcare Case Managers Qualification Manufacturing Plant Healthcare Process Improvement Selecting Effective Solutions Repetitive Manufacturing Specialists Food and Beverage IT Course Information Healthcare Time: 8 Hours (1 day).

10 Exam fee: Included Retail and Customer Service Course type: In House Certification: n/a RCA 201. Apollo RCA Facilitators Course Problem Solving is generally understood to mean overcoming some kind of difficulty, but it's really about controlling the causes . In this RCA course, we build upon the knowledge gained from RCA101 and include some of the required problem solving principles to facilitate an effective ANALYSIS . This course includes a 150 page training manual and a handy reference card, as well as a copy of RealityCharting for each student. RealityCharting . is a software tool specifically designed to quickly and efficiently capture the findings from RCA sessions electronically and disseminate report findings through the company. In this course, effective learning goes beyond the classroom, so students are asked to COMPLETE an Apollo CAUSE and Effect Chart with a summary statement, using one of their own problems, and to send it to us within 30 days.