THE EFFECT OF WORKLOAD AND WORK ENVIRONMENT …

1 Scientific Research Journal (SCIRJ), Volume VII, Issue VI, June 2019 32. ISSN 2201-2796. THE EFFECT OF WORKLOAD AND work . ENVIRONMENT ON JOB STRESS AND ITS. IMPACT ON THE PERFORMANCE OF NURSE. INPATIENT ROOMS AT MATARAM CITY. GENERAL HOSPITAL. Afrina Susiarty Faculty of Economics and Business Mataram University Mataram, Indonesia Lalu Suparman Faculty of Economics and Business Mataram University Mataram, Indonesia Mukmin Suryatni Faculty of Economics and Business Mataram University Mataram, Indonesia DOI: Abstract-The purpose of this research as follows to Index Terms- WORKLOAD , Job Stress, work ENVIRONMENT , examine and analyze the EFFECT of WORKLOAD and work Performance ENVIRONMENT on job stress and its impact on the performance of nurse inpatient rooms at Mataram city I. INTRODUCTION. general hospital. This type of research is kusal.

2 Respondents were all employees whose status as a nurse Health services included in the service industry and on the inpatient unit Mataram City Regional Hospital as the primary health plays an important role. The hospital is many as 128 nurses. Data collection used by one form of organization in the health services industry questionnaires. Data analysis and hypothesis testing is engaged in health care, where one of the efforts is to done with the approach of this study Partial Least Square support a referral of a basic level of services, such as (PLS) using software SmartPLSversi The results health centers. In accordance with Act No. 44 of 2009 the showed that (1) WORKLOAD has a positive and significant definition of a hospital that health care institution that impact on Job Stress. (2) Working ENVIRONMENT has a organizes personal health services in plenary that negative and significant impact on Job Stress.

3 (3) provides inpatient, outpatient, and emergency services. WORKLOAD has a negative EFFECT but no significant EFFECT Health care provided hospital must be qualified, effective on performance. (4) Working ENVIRONMENT has a positive and efficient, supported by the quality and quantity of and significant impact on performance. (5) work Stress energy. has a negative and significant impact on performance. The nurse is one of the components that have an important role in providing health care in a hospital farther nurse is a medical staff that has the highest 2019, Scientific Research Journal Scientific Research Journal (SCIRJ), Volume VII, Issue VI, June 2019 34. ISSN 2201-2796. intensity of interaction with patients and families in negative EFFECT employee performance, in the sense that if providing health services. Nurses are required to maintain an employee experiencing job stress, the performance will the quality and professionalism in providing services to be achieved decreases.

4 A similar sentiment was also patients. Always improve performance and productivity expressed in the researchAlkubaisi, M., (2015)stating the and show hospitality to each patient and family. Because results show that the stress of work and the performance the performance of nurses continues to be a concern of had a negative impact. But not forever work stress a various parties. Performance of a nurse can be seen from significant negative EFFECT on performance. the quality of nursing care provided to patients. Quality Previous research suggests that, positive nursing care results-oriented baiik patients. berepngaruh work stress on employee performance. This The WORKLOAD affects the stress levels of nurses. is shown in researchLankeshwara (2016)which states that According Manuaba (2013), the WORKLOAD can be a task or the positive EFFECT of work stress on employee job demands, organization and work ENVIRONMENT .

5 Performance. The study was supported by WORKLOAD of nurses in hospitals include physical and researchPrihartini (2017) which states that work -related mental WORKLOAD . Physical WORKLOAD of nurses include lift stress positive and significant impact on performance. patients, bathing patients, helping patients to the The purpose of the study as follows: bathroom, pushing medical equipment, making the beds 1) To test and analyze the EFFECT of WORKLOAD on nurses of patients, encouraging patients brankart. The burden of job stress inpatient room Mataram City Regional mental work can be a work shift system, maintain good Hospital. communication with other nurses, employers, patients and 2) To test and analyze the EFFECT of work stress work families of patients, prepare spiritually mental patients ENVIRONMENT on inpatient room nurse Mataram City and families, especially for those who will carry out the Regional Hospital.

6 Operation or in critical condition, working with 3) To test and analyze the EFFECT of WORKLOAD on the specialized skills and responsibilities towards the patient's performance of nurse patient room Mataram City recovery. Regional Hospital. WORKLOAD of nurses in hospitals Kota Mataram 4) To test and analyze the influence of the working increased by accompanying physician visits to patients ENVIRONMENT on the performance of nurse patient and their administrative work is complete the room Mataram City Regional Hospital. administrative discharge of patients in each ward is still 5) To test and analyze the EFFECT of work stress on done by nurses because there is no clerk on inpatient performance inpatient room nurse Mataram City room shift on the day and night as well as holidays. All of Regional Hospital. that is actually not the main task of the nurses, who are inevitably still be the main task of nursing so that nurses II.

7 LITERATURE REVIEW. are not optimal performance. With the additional non- nursing tasks impact the increased WORKLOAD of nurses A. WORKLOAD non-nursing is one cause of the neglect of the main tasks Everly and Girdano (1980) in Sunyoto (2011)said of patient-oriented nursing. Reduced time nurses to that the WORKLOAD is a situation where workers faced with interact with patients and perform nursing care. the task to be completed at a specific time. Another Several previous studies showing the EFFECT of category of WORKLOAD is a combination of quantitative and WORKLOAD with stress of work , such as research conducted qualitative WORKLOAD . Quantitative WORKLOAD arising from by Krantz & Lundberg (2016) on workers in Sweden the tasks are too many or few, whereas qualitative showed that WORKLOAD positive EFFECT on job stress. This WORKLOAD if workers feel unable to perform a task or tasks study was supported by research conducted by Nova do not use the skills or the potential of workers.

8 Ellyzar, Yunus and Amri (2017) at Aceh province BPK According Meshkati in Tarwaka et al (2015), the employees and research conducted by Denizia Rizky and work load is defined as a difference between the capacity Tri Wulida Afrianty (2018) on the Social Service of East or the ability of workers to the demands of the job that Java Province. must be addressed considering human labor is physical Instead some previous studies also showed no and mental, then each has a loading level different. The significant influence of the WORKLOAD with job stress as loading level is too high allowing excessive energy research conducted by Kurnia (2012) showed that there consumption and occurs overstres, otherwise was no physical WORKLOAD relationship with work stress encumbering too low intensity allows a sense of burden on hospital emergency nurses Cianjur.

9 This study was and boredom. Therefore it is necessary that the optimum supported by research conducted by Yada (2015) on a loading level of intensity that exist between these two psychiatric nurse and research Fitr (2013) found that there extreme limits before and certainly different between was no relationship between mental work load with work individuals with each other. stress. According to Hart and Staveland in Tarwaka et al Research Ahmad and Afgan (2016) states that (2015), that the WORKLOAD is something that arises from occupational stress occurs in a company with a significant the interaction between the demands of the tasks, the 2019, Scientific Research Journal Scientific Research Journal (SCIRJ), Volume VII, Issue VI, June 2019 35. ISSN 2201-2796. working ENVIRONMENT which is used as a workplace, Every aspect dipekerjaan plant can be stressful.

10 Labor skills, attitudes and perceptions of workers. WORKLOAD is that determines the extent to which the situation facing a sometimes also be defined operationally on various stressful situation or not. Labor in its interaction at work , factors such as the task demands or efforts are being made influenced by the result of the interaction in other places, to do the job. Therefore, not only considering the in ruamh, at school, in clubs and so on (Sunyoto, 2015). WORKLOAD or one aspect, as long as other factors have According to Griffin (2012) states that there are interaction in complex ways. four causes of workplace stress is as follows: In this study WORKLOAD indicators used adopting of a. The physical ENVIRONMENT Manuaba (2013) as follows: The cause of work stress on the physical a. The complexity of the job ENVIRONMENT in the form of light, sound, temperature and b.