The Florida Certified Public Manager Program

1 Leadership for Florida 's Future The Florida Certified Public Manager Program Program Guide/ Handbook The Florida Center for Public Management An accredited member of the National Certified Public Manager Consortium March 2023. Florida 's Certified Public Manager Program Goals Florida 's CPM Success Story The Certified Public Manager (CPM) pro- Florida has one of the oldest and largest gram is a nationally-recognized, comprehen- CPM programs in the country. It was started sive training and development Program for in 1979 at the Florida Center for Public Public sector managers at all levels of state Management (FCPM) at Florida State Uni- and local government. versity, FCPM is part of the Askew School The CPM Program aims to professionalize of Public Administration & Policy.

2 The practice of Public management, in much Many agencies use CPM as their primary the same way that other professionals (such method for training current and future lead- as CPAs) have organized themselves. ers. The CPM Program has worked with Today, many Public agencies are moving over 25 state agencies, 65 local govern- away from traditional management and em- ments, and 15 constitutional officers. bracing transformational leadership. The To date, nearly 5,500 managers have received CPM Program incorporates state-of-the-art their CPM designation; and over 5,600 have theory with practical applications. received their Certificate in Supervisory Management (CSM), an intermediate desig- The vision of the CPM Program is to create reflective practitioners who apply advanced nation.

3 Managerial techniques to real-world prob- In 1994, the Florida Cabinet designated the lems, and to foster learning organizations CPM Program as a preferred management that use new knowledge to improve the way development Program . Since 2009, the they govern. Governor of Florida has designated a CPM. Recognition Week in Florida in July. Background The CPM Program began in Georgia in Curriculum 1976. Other states quickly endorsed the pro- Florida 's CPM Program consists of eight gram, and Georgia's curriculum and format four-day training sessions (Levels 1-8). In became the prototype for CPM nationwide. addition, participants are required to com- To maintain high standards and to monitor plete assignments and exams for each class.

4 And accredit state programs, the National CPM training is experiential based, with an CPM Consortium was formed. emphasis on small group activities and a The Consortium has grown to include 39 balance between theory and practice. Accredited, Active, and Associate State and The curriculum covers the full spectrum of Federal Government programs. While the management, beginning with individual per- Consortium sets accreditation standards, formance and gradually expanding to broad- states have considerable flexibility in tailor- er organizational issues and Public policy. ing their curricula to the specific needs of FCPM recommends taking the levels in se- their Public managers.

5 Quence, as subsequent levels build upon the knowledge and experiences of preceding levels and assignments. 2. Course Descriptions Topics: Gaining and Extending Power in the Organization, Ethics and the Responsible use of Power, Integrating the Individual and Level 1: Management of Individual the Organization, and Organizational Performance Change. This level is an introduction to contempo- rary management, emphasizing leadership Level 5: Social Change And Its Impact style, personal style, and managing individ- On Public Management uals. This level focuses on social change and how Topics: The Leadership Transformation, Public managers must adapt to the challeng- Leadership, Delegation, Motivation, Per- es of the 21st Century.

6 Formance Feedback, Goal-Setting, Coaching Topics: Social Change and its Impact on and Counseling Public Management, Strategic Planning and Level 2: Management of Group Budgeting, Organizational Design, and Or- Performance ganizational Dynamics. This level expands the scope to groups and Level 6: A Systems Focus teams, with an emphasis on developing pro- This is an introduction to the systems ap- ductive work groups and teams. proach to management. Students examine Topics: What People Bring To Groups, two applications of systems theory- behavior Working In Groups, Conflict in Groups, modification and organizational develop- False Consensus, Problem-Solving and De- ment.

7 Cision-Making, Team Leadership, and Pro- Topics: The Systems Approach, Systems cess Improvement Teams. Analysis and Modeling, and Systems Appli- Level 3: Management of Organizational cations: Behavior Modification and Organi- Performance zational Development. The level focuses on improving productivity Level 7: Policy Perspectives and quality through measurement, analysis, This is a seminar that examines how Public the Sterling process, communication, infor- organizations make policy and the skills of mation technology and project management. reasoned argument and critique. Partici- Topics: Productivity and Quality in Public pants develop their own policy arguments Management, Analysis for Productivity and and rebuttals.

8 Quality, Organizational Communication, Level 8: Contemporary Issues In Public Emotional Intelligence, Information Tech- Management nology, the Sterling Challenge, and Project This is the CPM graduation level, held each Management. summer. Guest speakers present seminars on Level 4: Managing Organizational contemporary issues affecting government Effectiveness and management. The final day includes the Participants explore complex organizational graduation ceremony. issues such as power, ethics, organizational change, and the fit between individual val- ues and organizational climate. 3. Outside Requirements Exams To evaluate a participant's understanding After each classroom level, participants are and application of the CPM course material, expected to complete an outside assignment FCPM requires an open-book take-home plus an open book exam.

9 Some assignments exam for most Levels. Typically, partici- are done individually; others are done as a pants select one question, from among 4-6. group. choices, and write approximately four pages Guidelines for outside requirements are giv- for their response. There is no exam for en out in class, and are also available on the Level 6 or Level 8. FCPM website. Grading and Reporting Policies Assignments All assignments and exams are graded on a During the course of the CPM Program , par- pass-fail basis. Participants submit their ticipants are required to read two books, homework via the FCPM website, where which count as the assignments for their re- they log in and upload their assignments.

10 Spective Levels. They are notified, by email, when submis- These books are intended to complement sions have been received. Submissions will and enrich the CPM courses, expose partici- be graded within 60 days from the date re- pants to some of the best management litera- ceived, although usually much sooner than ture, and encourage independent growth and that. If a submission does not pass, partici- development beyond the CPM Program . pants are asked to resubmit, and are told what needs to be done to correct it. If unsuc- In all the outside assignments, participants cessful on the third attempt, the appropriate are required to apply the concepts and prin- courses must be repeated before retaking an ciples from those assignments to themselves exam.