THE NINE COMMITMENTS - Core Humanitarian …

1 core HumanitarianSTANDARD1 Assistance appropriate and relevant to their needs8 a8 b947561239 That the organisations assisting them are managing resources effectively, efficiently and ethically 8 a8 b947561238 Assistance from competent and well-managed staff and volunteers8 a8 b947561232 Access to the Humanitarian assistance they need at the right time8 a8 b947561233 That they are not negatively affected and are more prepared, resilient and less at-risk as a result of Humanitarian action8 a8 b947561234 To know their rights and entitlements, have access to information and participate in decisions that affect them8 a8 b947561235 Access to safe and responsive mechanisms to handle complaints8 a8 b94756123 Communities and people affected by crisis can expect:THE NINE COMMITMENTS6 Coordinated, complementary assistance8 a8 b947561237 Delivery of improved assistance as organisations learn from experience and reflection8 a8 b94756123 Assistance appropriate and relevant to their needs Delivery of improved assistance as organisations learn from experience and reflectionTo know their rights and entitlements, have access to information and participate in decisions that affect themAccess to the Humanitarian assistance they need at the right timeAssistance from competent and well-managed staff and volunteersAccess to safe and responsive mechanisms to handle complaints That the organisations assisting them are managing resources effectively, efficiently and ethically That they are not negatively affected and are more prepared, resilient and less at-risk as a result of Humanitarian actionCoordinated.

2 Complementary assistance8 a8 b947561238 a8 b947561238 a8 b947561238 a8 b947561238 a8 b947561238 a8 b947561238 a8 b947561238 a8 b94756123 core HumanitarianSTANDARDOneTwoThreeSevenFour EightFiveNineSix8 a8 b94756123 Communities and people affected by crisis can expect:THE NINE COMMITMENTS The Nine COMMITMENTS The Nine COMMITMENTS The Nine COMMITMENTS The Nine COMMITMENTS 1 Assistance appropriate and relevant to their needs 6 Coordinated, complementary assistance5 Access to safe and responsive mechanisms to handle complaints2 Access to the Humanitarian assistance they need at the right time3 That they are not negatively affected and are more prepared, resilient and less at-risk as a result of Humanitarian action8 Assistance from competent and well-managed staff and volunteers9 That the organisations assisting them are managing resources effectively, efficiently and ethically4To know their rights and entitlements.

3 Have access to information and participate in decisions that affect them7 Delivery of improved assistance as organisations learn from experience and reflectionCore HumanitarianSTANDARDC ommunities and people affected by crisis can expect:Humanity Impartiality Neutrality Independence 1 Assistance appropriate and relevant to their needs 6 Coordinated, complementary assistance5 Access to safe and responsive mechanisms to handle complaints2 Access to the Humanitarian assistance they need at the right time 3 That they are not negatively affected and are more prepared, resilient and less at-risk as a result of Humanitarian action8 Assistance from competent and well-managed staff and volunteers9 That the organisations assisting them are managing resources effectively, efficiently and ethically4To know their rights and entitlements, have access to information and participate in decisions that affect them7 Delivery of improved assistance as organisations learn from experience and reflectionCOMMuNITIES aNd pEOpl E affECTEd by CrISIS C aN E x pEC T: core HumanitarianSTANDARDTHE NINE COMMITMENTS