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Tips to Build a Better Maintenance Team

Tips to Build a Better Tips Tips to Build a Better to Build a Better Maintenance team Michael B. Cowley, CPMM. President CE Maintenance Solutions, Inc. CE Maintenance Solutions, LLC 2012. 1. Presentation Will Cover: Current State of Maintenance Staffing Hiring Hurdles Interview and Hiring Tips Interview and Hiring Tips How to Identify Performance and Skill Gaps in Your Current team Changing the Organization Changing the Organization'ss Behavior and Culture Behavior and Culture CE Maintenance Solutions, LLC 2012. 2. Current State of Maintenance Staffing Management and Tradesman Knowledge K l d Experience Age Physical ability Physical ability Desire to work CE Maintenance Solutions, LLC 2012. 3. Hiring Hurdles Upward Mobility Money Environment Authority Experience Location CE Maintenance Solutions, LLC 2012.

Tips to Build a Better Maintenance Team Michael B. Cowley, CPMM President CE Maintenance Solutions, Inc. ©CEMaintenance Solutions, LLC2012 1

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Transcription of Tips to Build a Better Maintenance Team

1 Tips to Build a Better Tips Tips to Build a Better to Build a Better Maintenance team Michael B. Cowley, CPMM. President CE Maintenance Solutions, Inc. CE Maintenance Solutions, LLC 2012. 1. Presentation Will Cover: Current State of Maintenance Staffing Hiring Hurdles Interview and Hiring Tips Interview and Hiring Tips How to Identify Performance and Skill Gaps in Your Current team Changing the Organization Changing the Organization'ss Behavior and Culture Behavior and Culture CE Maintenance Solutions, LLC 2012. 2. Current State of Maintenance Staffing Management and Tradesman Knowledge K l d Experience Age Physical ability Physical ability Desire to work CE Maintenance Solutions, LLC 2012. 3. Hiring Hurdles Upward Mobility Money Environment Authority Experience Location CE Maintenance Solutions, LLC 2012.

2 4. Hiring Hurdles Benefits Qualifications Education Job Satisfaction Unemployment Benefits CE Maintenance Solutions, LLC 2012. 5. Interviewing and Hiring Tips Job Descriptions and Responsibilities Develop comprehensive duties and requirements prior to p p q p interviewing Have peers review and sign off on Resume Review in detail Review in detail Look for accuracy and quality CE Maintenance Solutions, LLC 2012. 6. Interviewing and Hiring Tips Interviews Extensive Take time to do it right! Include a tour make sure they know what they are getting into Use peers to interview The more opinions the Better References Check closely Ensure accuracy E. Would past employers rehire them? CE Maintenance Solutions, LLC 2012. 7.

3 Interviewing and Hiring Tips Social Media Search public social media sources p Experience Validate experience with good questions Vision for Future What is their vision? Where do they want to be in five years? CE Maintenance Solutions, LLC 2012. 8. Interviewing and Hiring Tips Outside Activities Looking for leadership Going above the call of duty Helping community Work Voids W k V id Blanks in resume timeline Where have they been? y What were they doing? Attitude Positive or negative Experiences in life CE Maintenance Solutions, LLC 2012. 9. Interviewing and Hiring Tips Quality of Interviewee Questions What kind of questions do they ask? What kind of questions do they ask? Are they meaningful? Are they probing? yp g Skills/Knowledge Testing Aptitude testing Craft or skill testing Hands on examples CE Maintenance Solutions, LLC 2012.

4 10. Interviewing and Hiring Tips Summary Be Prepared Job requirements and responsibilities q p Take Time To Do it Right Treat interviewee with respect Involve Others in the Interview Process Use managers and peers CE Maintenance Solutions, LLC 2012. 11. Identifying Gaps in Your Current Department Personal Performance Gaps Work audits Random After unexpected incidents Customer surveys C t After each work event Random Random schedule of target customers schedule of target customers CE Maintenance Solutions, LLC 2012. 12. Identifying Gaps in Your Current Department Personal Performance Gaps Appraisals or performance reviews Yearly Prior to all promotions Aft h After changes in performance . i f good or bad d b d Performance and potential A B C rule Peer reviews ee e e s Coincides with annual appraisals CE Maintenance Solutions, LLC 2012.

5 13. Identifying Gaps in Your Current Department Personal Performance Gaps Safety performance Reviewed during appraisal process Attitudes . Works well with others can do attitude k ll i h h d i d Teamwork Good team skills Good team skills Enlist peer opinions where appropriate CE Maintenance Solutions, LLC 2012. 14. Identifying Gaps in Your Current Department team or Organization Performance Gaps Performance Measurements Schedule compliance Return calls and work team work Attitude and cultures Percent planned work Work quality Work quality Proactive vs. reactive work Cleanliness and organization Safety incidents CE Maintenance Solutions, LLC 2012. 15. Identifying Gaps in Your Current Department team or Organization Performance Gaps Work audits Inspect what you expect Customer surveys Random schedules R d h d l After each work event CE Maintenance Solutions, LLC 2012.

6 16. Identifying Gaps in Your Current Department Summary You Cannot Manage . What You Cannot Measure CE Maintenance Solutions, LLC 2012. 17. Changing Behaviors in Your Current team Quality Leadership Set the example . p be the example p Go before; not with or behind Be confident Understand the process Set the vision Create the traditions CE Maintenance Solutions, LLC 2012. 18. Changing Behaviors in Your Current team Quality Leadership Challenge Your Abilities g Stretch your comfort zone Take on the unknown Volunteer for the painful Give back to our profession Make a difference Be Part of the Solution Not Part of the Problem CE Maintenance Solutions, LLC 2012. 19. Changing Behaviors in Your Current team Communicate the Vision and Cultures Post the vision and mission Communicate regularly Ensure all can see and understand it Live, eat, and breathe it!

7 Set Goals Make them obtainable Change often as needed Consider raising the bar C id i i th b CE Maintenance Solutions, LLC 2012. 20. Changing Behaviors in Your Current team Training Supply all the knowledge needed pp y g Train continuously (5 10%). Reward knowledge growth Reward Expect a lot from your employees! But when you get it reward them Praise in public CE Maintenance Solutions, LLC 2012. 21. Changing Behaviors in Your Current team Discipline Discipline swiftly p y Discipline in private Be fair Accountability #1 problem today in America Demand personal accountability Be accountable yourself CE Maintenance Solutions, LLC 2012. 22. Final Thoughts! Take Command Lead by Example Listen Aggressively Communicate Purpose and Meaning Create a Climate of Trust Look for Results, Not Salutes Captain D.

8 Michael D. Abrashoff former commander, USS Benfold Judged the Best Damn Ship in the Navy Author It's Your Ship . CE Maintenance Solutions, LLC 2012. 23. Final Thoughts! Take Calculated Risks Go Beyond Standard Procedure Build Up Your People Generate Unity Improve Your People's Quality of Life Captain D. Michael D. Abrashoff former commander, USS Benfold Judged the Best Damn Ship in the Navy Author It's Your Ship . CE Maintenance Solutions, LLC 2012. 24. Management is efficiency in climbing Management is efficiency in climbing the ladder of success leadership the ladder of success; leadership determines whether the ladder is leaning against the right wall leaning against the right wall.. Stephen Covey Stephen Covey CE Maintenance Solutions, LLC 2012.

9 25. Questions? Visit Us in Booth #614. Mike Cowley Mike Cowley Cell 434 738 8484. Mike@cemaintenancesolutions com CE Maintenance Solutions, LLC 2012. 26.


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