tManager Troubleshooting - oldi.com

1 2015 Softing Inc. All Rights Troubleshooting 2015 Softing Inc. All Rights is a leading global provider of products for Industrial Automation and for Automotive Electronics. For over 30 years, the core business of Softing Industrial Automation has been industrial data communication with products ranging from chips & stacks up to dedicated gateways and data transfer acquired Psiber Data GmbH and OLDI in 2014. Psiber Data sells cable testing products. OLDI is an Original Design Manufacturer (ODM) that designs and sells PAC/PLC modules under other company brands and a few with the OLDI brand. OLDI as a company will continue as an ODM. OLDI and Psiber Data products will transition to the Softing brand in also acquired the industrial communications product line from Trebingand Himstedt(TH) in of January 1, 2015, the official North America company name is Softing Inc.

2 2015 Softing Inc. All Rights Inc. Sells Softing and OLDI branded products Global Encompass Product Partner Products for Rockwell Authorized Distributors: Data Exchange Modules Communication and Protocol Modules Network Monitoring and Cable Test Tools Headquartered in Knoxville, TN 2015 Softing Inc. All Rights ApplianceTransaction ApplianceTransaction ; PCI ExpressNetwork Cards for High Temp EnvironmentsWireXpertAdvanced Cable Certifier for Ethernet copper or fiberMove Data Run Custom CodeConnect NetworksCertifyCableProducts sold through the Rockwell Automation ChannelControlLogix TH Scope; TH LinkMonitor; Diagnose EtherNet/IP and other networksMonitorNetworks 2015 Softing Inc.

3 All Rights CompactFlashStorage Logs System and Audit Logs Transaction Logs tManager Statistics StatusTags Supervisory controller Project Endpoint Message Path / Trigger (Handshaking) Trigger and Endpoint Overrun Timers Trigger & Endpoint Status Screens Cautions when Configuring Status Options Trigger & Endpoint States Errors Trigger, Endpoint & Map Errors Database Validation Viewing Map Values (Debug Map Option) Network Diagnostics Cross-Reference Export Spare Modules Where to get Additional Information / Help 2015 Softing Inc. All Rights On-Board Compact Flash Storage A minimum of 2 GB of non-volatile flash storage is available for Store & Forward queues, System & Audit logs, and Transaction Logs Total amount available is shown on the eATM Manager Status Screen Even if some tManager versions allow more than 2 GB total, only 2 GB is guaranteed in future versions The tManager won t allow you to allocate more space than is available.

4 You will see an error message when you try to save your configuration Breakdown System Log: 20 MB (cannot be changed) Audit Log: 20 MB (cannot be changed) Transaction Logs For each trigger or endpoint that has transaction logging enabled, you can have 2-20 transaction log files (user-defined), & each log file can be 1-10 MB (user-defined) Configurable for each trigger/endpoint Store & Forward Queues Up to 200 MB per endpoint (configured individually for each endpoint) 2015 Softing Inc. All Rights & System Log Details Audit log --contains user changes that have been made. 20 Mb is allocated System Log --contains errors and events that have occurred. 20 Mb is allocated Log files are divided into multiple 1 MB log files The date by each individual log file shows the last day it was updated.

5 Double-click on a date to open that particular log file If there s .. at the end of the message, double-click on the message to read more The messages are displayed in the order they are received into the log If the clock on the tManager changed at some point in the past, the messages may appear to be out of order You can filter the types of messages that are shown, and search within the current file If a Warning, Error, or Fatal event occurs, the STS LED on the tManager will blink red, & the icon will appear on the Project Editor & xATM Managerscreens Note: After version the STS LED will remain green, even during error , the ERR: Check log message will continue to scroll between other information Solid Green means the tManager is running; Blinking Green means it is Halted The Requires Attention icon can be cleared via the xATMM anager Statusscreen 2015 Softing Inc.

6 All Rights Log 2015 Softing Inc. All Rights Log 2015 Softing Inc. All Rights and Audit Log Configuration Screen 2015 Softing Inc. All Rights and Audit Log Files -Configuration The xATMM anager s Configure Logs screen lets you view and modify the following System and Audit log settings Log detail level: Specifies the level of detail to log in the System log INFO --will see Informational, Warning, Error and Fatal messages (default) WARN --will see Warning, Error, and Fatal messages ERROR --will only see Error and Fatal messages DEBUG --will see all the messages, plus additional messages that may be helpful with Troubleshooting . Don t keep DEBUG selected long-term as it may have an impact on the tManager performance Enable notification: If notification is enabled, you can specify the settings for sending an e-mail notification when Warning, Error, or Fatalentries are logged to the System log Note that after version the STS LED will no longer turn Red when a new Warning or Error occurs.

7 Thus, enabling notifications is recommended. FTP export: If the enabled, when a log file is full it will be automatically exported and sent to the configured FTP site SMTP export: If the enabled, when a log file is full it will be automatically exported and sent to the configured e-mail address 2015 Softing Inc. All Rights Logging A Transaction Log keeps a log of transactions that have occurred on a trigger or endpoint. Transaction Logging can be individually selected and configured for each trigger and each endpoint Uses: For startup and Troubleshooting Database Endpoint Transaction Log --includes the SQL messages sent to the database, data being transferred, and any database error messages Both successful and unsuccessful transactions are logged.

8 Data is displayed in decimal Separate entry for each message path Automation Endpoint Transaction Log --includes the hex data sent to the controller Separate entry for each message path Trigger Transaction Log --includes the values of the trigger Variableand Referencefields (if used), along with the values of all Inputtags used in the map and all tags used in a message path Wherefield Values of tags used in the map and message path are displayed in both decimal and hex New entry each time the trigger is fired. If the trigger is associated with multiple message paths, data from all the associated messages paths is in the same entry. To maintain a historical record of what was sent for regulatory requirements or ongoing machine analysis You can have the Transaction Log automatically exported via FTP or SMTP when a file becomes full Recommended if you wish to maintain the information for longer periods of time For tManager higher speed applications, enable Transaction Logging onlyduring trouble-shooting 2015 Softing Inc.

9 All Rights Transaction Log Examples Trigger used in a Select or Update Message Path-Values of tags used in the message path Wherefield-If used, trigger Variableand Referencevalues Trigger used in an Insert or Procedure/Function Message Path-Values of map Inputtags-If used, trigger Variableand Referencevalues 2015 Softing Inc. All Rights Transaction Log ExamplesExample Trigger transaction log: Automation Endpoint Database Endpoint 2015 Softing Inc. All Rights Logging Configuration The following settings are available on the Transaction Log tab on the Trigger & Endpoint configuration screens: Transaction Log Settings: Enables the transaction log Number of log files (min 2): The no.

10 Of transaction log files to store on the compact flash The minimum allowed with the transaction log enabled is 2; the maximum is 20 Log file size (MB): The size, in megabytes, the transaction log is allowed to grow to before creating a new log file The minimum size is 1 MB; the maximum is 10 MB Message bytes to log: The amount of the message (in bytes) to log. A message larger than this size will be truncated Log entire message: If this option is selected, the whole message is logged, regardless of size FTP export enabled: If enabled, the tManager exports the log via FTP when the log file reaches its maximum size and a new log file is created SMTP export enabled: If enabled, the tManager exports the log as an attachment to an e-mail when the log file reaches its maximum size and a new log file is created 2015 Softing Inc.