Training Guide - uniFLOW Online

1 Page 1 | V15 June 2022| Public (R4) Training Guide Page 2 | V15 June 2022| Public (R4) Index 1 Summary Information 3 Update History 3 2 Training Activities General Information 4 3 uniFLOW Online Training Sales/ Pre-Sales 5 Online Training Sales Part 1 5 Online Training Sales Part 2 6 Online Training Sales Release Update 7 uniFLOW Online Training for Sales and Pre-Sales Consultants - Classroom 7 4 uniFLOW Online Training Technical 8 uniFLOW Online Foundation Training 8 uFO01 uniFLOW Online and the public cloud 8 uFO02 Tenant operations 8 uFO03 Locations 9 uFO04a Device onboarding 10

2 UFO04b Ongoing device management 10 uFO05 Basic user management 11 uFO06 Roles, groups & access control 11 uFO07 Printing with uniFLOW Online Express 12 uFO08 Direct Secure Print 12 uFO09 uniFLOW smartclient Foundation 13 uFO11 uniFLOW Online Mobile printing 14 uFO15 Introduction to scanning with uniFLOW Online 14 uFO16 Configuring and authorizing scan destinations 15 uFO17 Configuring and deploying scan profiles 15 uFO21 Reporting in uniFLOW Online 16 uFO25 Universal Output Queue 16 uniFLOW Online Learning Paths 17 Online Cost centers 18 Online Email Provider Extension 19

3 MiCard MultiTech4 card reader (eLearning) 19 uniFLOW Online Scanning Courses 20 document processing with Filing Assist 20 ad-hoc documents with My Filing Assist 21 extraction and validation with Metadata manager 21 5 uniFLOW Online Training Videos 23 Page 3 | V15 June 2022| Public (R4) 1 Summary Information Update History Document Version Software Version Creation Date Initial Version 4th of April 2018 Update 1 23rd of April 2018 Update 2 27th of June 2018 Update 3 14th of September 2018 Update 4 14th of December 2018 Update 5 10th of January 2019 Update 6 31st of July 2019 Update 7 8th of October 2019 Update 8 19th of February 2020 Update 9 22nd of July 2020 Update 10 27th of October 2020 Update 11 2nd of February 2021 Update 12 3rd of September 2021 Update 13 16th of February 2022 Update 14

4 21st of February 2022 Update 15 27th June 2022 Page 4 | V15 June 2022| Public (R4) 2 Training Activities General Information This Training Guide contains information about the different uniFLOW Online Training courses offered by NT-ware. It lays out the respective target audience, objectives and the course outline. All of the eLearning material listed is produced and made available in English, French, Italian, German and Spanish. If you would like further information on the content of the courses, please send an e-mail to: Page 5 | V15 June 2022| Public (R4) 3 uniFLOW Online Training Sales/ Pre-Sales Online Training Sales Part 1 Description: This course is the first part of a 2 part course that is designed to provide the sales force with the knowledge required to confidently engage with their customers to sell uniFLOW Online .

5 Target audience: Sales executives that are responsible for selling uniFLOW Online . Prerequisites & Pre-work: N/A Objective: Overcome common customer objections surrounding public cloud-based solutions Duration: 30 minutes Content: Introduction What is the cloud Why are customers migrating to the cloud? uniFLOW Online in the public cloud uniFLOW Online Express Selling subscription licensing Overcoming objections At the end of this course, you will be able to: Explain to a customer what the public cloud is Explain to a customer the advantages that a public cloud-based solution can bring Explain to customers what uniFLOW Online Express is and understand how you can use it to sell uniFLOW Online Make customers aware of the costs associated with hosted or on-premise solutions and how a uniFLOW Online solution can reduce these Correctly identify and sell the necessary uniFLOW Online subscription licenses to meet a customer's requirements Page 6 | V15 June 2022|

6 Public (R4) Online Training Sales Part 2 Description: This course is the second part of a 2-part course that is designed to provide the sales force with the knowledge required to confidently engage with their customers to sell uniFLOW Online . Target audience: Sales executives that are responsible for selling uniFLOW Online . Prerequisites & Pre-work: uniFLOW Online Training Sales Part 1 (eLearning) Objective: At the end of this course, you will be able to: Confidently discuss with your customer how uniFLOW Online manages identities Present your customer the different device authentication methods that uniFLOW Online has to offer Explain the different printing scenarios available in uniFLOW Online and the advantages they would bring to the customer Explain how the locations feature within uniFLOW Online simplifies the maintenance and management of devices Confidently Guide your customer through different scanning features.

7 Explaining how they can help improve their existing document processes Duration: 30 minutes Content: Introduction Features and functionality of uniFLOW Online o User management o New device UI (Early access) o Printing o Scanning o Cost tracking Learning check Course outcome confirmation Page 7 | V15 June 2022| Public (R4) Online Training Sales Release Update Description: This update course has been designed to introduce and explain the new features and associated advantages provided by the release of both uniFLOW Online & uniFLOW 2022 LTS.

8 Target audience: Sales executives that are responsible for selling uniFLOW Online & uniFLOW . Prerequisites & Pre-work: uniFLOW Online Training Sales Part 1 & 2 and previous update courses Objective: To equip the salesperson with the knowledge to explain to customers the benefits the new features and improvements bring to them. Duration: 25 minutes Content: uniFLOW Online o Extending scanning capabilities o Passwordless user accounts o Continuing the journey of the new device UI o Miscellaneous improvements o Device information collection on Canon imageRUNNER ADVANCE & imageRUNNER ADVANCE with AddOn Platform devices uniFLOW 2022 LTS o Extended user synchronization options for uniFLOW in Hybrid mode uniFLOW Online Training for Sales and Pre-Sales Consultants - Classroom If the eLearning is not suitable for your Sales and/or Pre-Sales teams it may be possible for NT-ware to deliver a

9 Classroom-based Training session for you. Please contact your local NT-ware Business Development colleague for further details. Page 8 | V15 June 2022| Public (R4) 4 uniFLOW Online Training Technical uniFLOW Online Foundation Training The uniFLOW Online Foundation Training is comprised of small individual courses designed to introduce uniFLOW Online s capabilities to the learner. uFO01 uniFLOW Online and the public cloud Description: This course has been designed to help explain what the cloud is, what are its benefits and where does uniFLOW Online fit.

10 Target audience: Technicians that are responsible for the installation, configuration & support of uniFLOW Online . Prerequisites & Pre-work: N/A Objective: To equip you with the knowledge to: Explain to customers and your colleagues what the public cloud is Explain to customers and your colleagues the advantages that a public cloud-based solution can bring Explain to customers and your colleagues what a tenant is and the advantages tenant isolation brings Explain to customers and your colleagues the tenant hierarchy within uniFLOW Online , and how there are two distinct tenant types Explain to customers or your colleagues what uniFLOW Online Express is and how it can be upgraded to uniFLOW Online Advise your peers on which device types are supported by uniFLOW Online and how the device type can influence the uniFLOW Online features available.