Transform Faster to Emerge Stronger - XL Axiata

1 integrated Annual 2020. Report Transform Faster to Emerge Stronger Giving Back to the Nation e 2020 integrated Annual Report 2015 2016. Integrating Competency Then, Now & Better to Transform Tomorrow 2017 2018 2019. Fostering The Digital Embracing Digitization Driving Operational Excellence Nation For Our Future for Sustainable Growth and Returns PT. XL Axiata TBK Transform Faster TO Emerge Stronger GIVING BACK TO THE NATION. 2020 integrated Annual Report 1. Transform Faster to Emerge Stronger Giving Back to the Nation XL Axiata closed 2020 with We achieved this positive result despite challenges from the COVID-19 pandemic and competition by focusing positive growth performance. on executing our strategy as well as transforming our EBITDA and revenue grew business through increased digitalization. by 31% and 3%, respectively, This year's report theme, Transform Faster to Emerge and our customer share rose Stronger Giving Back to the Nation , aptly reflects our work and the dynamics of 2020.

2 Our achievements to million people, while were accomplished in the middle of an extremely smartphone penetration hiked challenging situation on a historic scale that we have never seen before. In that crucial time, we chose to be to 89%. We successfully met optimistic despite the COVID-19 pandemic. Thanks to the target of our network our agility in adapting our way of work, from being in the office to being in our homes, from physical to virtual development and we now interactions, we were able to maintain the execution of operate more than 144,000 our business strategy and continuity of our operations delivering quality service to our customers whilst keeping Base Trans-Receiver Stations our employees safe. We also intensified our social (BTS), which include 54,297 contribution activities as we realized how widespread and devastating the pandemic was becoming to many 4G BTS. We are proud to people. Among our contributions were free digital access serve our customers in for families working and doing school from home; direct donation of funds and personal protective equipment 458 cities and regencies to organizations in need as well as other forms of across nearly all Indonesian contribution.

3 Provinces. The challenges that enveloped 2020. are not yet over. However, we believe that the coming year can be a better year, a year to grow and to build back better. Transform Faster TO Emerge Stronger GIVING BACK TO THE NATION PT. XL Axiata TBK. 2 2020 integrated Annual Report About This Report INTRODUCTION. The 2020 integrated Annual Report (IAR) of PT XL Axiata Tbk (XL Axiata ) is developed based on the International integrated Reporting Framework from the International integrated Reporting Council (IIRC). IAR is expected to provide the stakeholders with concise but comprehensive and accurate information about XL Axiata 's business and strategies. The stakeholders will able to learn the journey of XL Axiata in creating and sharing added values to the public. SCOPE AND BOUNDARIES. XL Axiata 's 2020 IAR discusses the Company's MANAGEMENT. financial and non-financial performance, APPROVAL. business challenges, opportunities, and risks The Board of Directors refers to that the stakeholders will find relevant and IIRC's International integrated that significantly affect our capability to Reporting Framework for the create value.

4 We limit our report to the 2020 IAR. The Board of Directors Company's activities from 1 January is responsible to ensure the 2020 to 31 December 2020. integrity of this report through good corporate governance and This IAR focuses on a number of internal reporting procedures. areas, such as the Company's digital transformation, efforts to mitigate the impacts of COVID-19 pandemic internally and externally, support given to the community during the pandemic, dual-brand strategy strengthening, and continued ASSURANCE. network development. The analysis and discussion on financial performance presented in the XL Axiata 's 2020. IAR refers to the Financial statements as at and for the years ended 31 December 2020 and 31. December 2019 audited by Kantor Akuntan Publik Tanudiredja, Wibisana, Rintis & Rekan (a member MATERIALITY of the PricewaterhouseCoopers networks of firms). with unqualified opinion. Financial statements and OF REPORT disclosures are presented according to Indonesian Financial Accounting Standards.

5 XL Axiata has assessed the materiality of the 2020 IAR according to the reporting policies applicable in the Indonesian Stock Exchange. XL Axiata has also inquired the input of stakeholders regarding business direction and perspective, including the risks identified using the risk management framework. These risks may affect XL Axiata 's skills to create values in the short, medium, and long term. This report also presents the Company's strategic responses to the identified issues. PT. XL Axiata TBK Transform . TRANSFORMFASTER. FASTERTO. TOEMERGE. EMERGESTRONGER. Stronger GIVING BACK TO THE NATION. 2020 integrated Annual Report 3. Table of Contents 2 About This Report 148 Human Capital Committee 3 Table of Contents 150 Gift, Donation and Sponsorship Committee 4 Continuing Creating Our Growth Driver 152 Corporate Secretary in 2020. 156 Investor Relations XL Axiata IN BRIEF 157 Internal Audit 11 XL Axiata at a Glance 161 Internal Control System 12 Vision, Purpose, and Corporate Value 163 Public Accountant 14 Corporate Objective & Business Activities 164 Risk Management 15 Milestones 166 Litigation 166 Administrative Sanctions MANAGEMENT REPORTS 167 Information Access and Corporate Data 23 Board of Commissioners' Report 168 Code of Ethics 27 Board of Commissioners 169 Employee and/or Management Stock 28 Board of Directors' Report Option Programs 34 Board of Directors 170 Whistleblowing System 35 Statement of Accountability of 2020 171 Corporate Governance Practices In XL.

6 Annual Report Axiata 36 Corporate Strategy & Market Overview SUSTAINABILITY REPORT. 179 Sustainability Report MANAGEMENT DISCUSSION & ANALYSIS. 182 Social & Community Development 41 Commercial 187 Environmental Management 46 Financial Performance 190 Occupational Health & Safety 49 Financial Review & Reports 191 Customers Responsibilities 61 Network Development 63 Information Technology CORPORATE DATA. 65 Corporate Strategy & Business Development 195 Corporate Identity 68 Human Capital Development 196 Invitation AGMS PT XL Axiata Tbk 198 Event Highlights 2020. CORPORATE GOVERNANCE. 204 Awards and Certifications 2020. 77 Corporate Governance 208 Organization Structure 84 General Meeting of Shareholders 210 Shareholders Composition 95 Board of Commissioners 212 Corporate Structure 112 Remuneration Policy for The Board of Commissioners and The Board of Directors 213 Subsidiaries & Associates 115 Board of Audit Committee 214 Capital Market Supporting Professional Institutions 119 Nominating and Remuneration Committee 215 Share Listing Timeline 123 Board Risk and Compliance Committee 216 Headquarter Address and Representative 125 Board of Directors Office 141 Information Technology Committee 218 XL Center 144 Risk Management and Business 222 Corporate Website Information Continuity Committee AUDITED REPORT.

7 Transform Faster TO Emerge Stronger GIVING BACK TO THE NATION PT. XL Axiata TBK. 4 2020 integrated Annual Report Continuing Creating Our Growth Driver in 2020. FINANCIAL VALUES. Strong performance Market capitalization valued at despite COVID-19 trillion challenges. XL Axiata Net Debt to Equity Ratio of was able to maintain Strong No US Dollar denominated debt as of #2 Operator in Indonesia. 2020. Net Debt to EBITDA Ratio decreased Recognized as the Top 10 Publicly from to Listed Companies Backed by sound financial position, XL Axiata with the highest ASEAN Asset Class (score managed to reduce its debt ratio. In 2020, total gross and above) based on OJK's report on the debt decreased by 27% from trillion to implementation of ACGS 2019. trillion. Moreover, total net debt also decreased by 43%. from trillion to trillion. Stable credit outlook Received Excellent in Brand Among Iconomics Emiten Award 2020 . Fitch Rating affirmed its Long-Term National Credit Rating of AAA (idn) in 2020.

8 In the infrastructure sector in Iconomics Emiten Award 2020. The award recognized companies that managed to perform well during the pandemic. INTELLECTUAL VALUES. The increasing demand for data due to work of the Company's new digital brand and school from home has accelerated the will enable the company to cater to the more digitalization of the way of life in Indonesia. This digital-savvy customers. is an opportunity for XL Axiata to play its role as an enabler XL Axiata 's new growth drivers, Enterprise and Home, performed well in 2020 with an Both of the Company's main brands, XL and accelerating demand for data Axis, continue to resonate well within their respective target segments, and the launch PT. XL Axiata TBK Transform Faster TO Emerge Stronger GIVING BACK TO THE NATION. 2020 integrated Annual Report 5. Brand XL. Personal segment products and services Mobile data (myXL, Xtra Combo VIP, XL Prioritas). Home Broadband (XL Home).

9 XL Prepaid (Xtra Unlimited Turbo, Short Validity Portfolio). XL Prioritas (PRIO Flex, PRIO Booster Bekerja & Belajar, myPRIO X. Unlimited & the New myPRIO Deal). Data portfolio improvement: Xtra Unlimited Turbo to help customers stay connected to essential apps after they run out of main quota including, Whatsapp, Gojek, Facebook, Instagram & Youtube New sachet products to address market demand Set up WhatsApp Business number, 0818-8000-55 reachable every day during office hours Booster PRIO Bekerja&Belajar 30GB to access the Work from Home and Study from Home (WFH & SFH) apps for 30 days for just Rp50,000 and a first purchase of only Rp10. New myPRIO DEAL (Device Bundling Plan) to meet greater data demand during WFH and SFH. Business Segment Products and Services Mobile Communication (Mobile Plan, Business Convergence, Business Bundle seperti Infinet dan BIZ Bundling). Fixed Connectivity (Leased Line, VPN MPLS, Internet Corporate, VoIP).

10 Internet of Things (Flexiot, Fleetech, XL Hajj, NB-IoT). Cloud & Data Center (Data Center & Cloud Service). Mobile Ads & Big Data (Messaging Services, Display Services, dan Digital Rewards). Brand AXIS. Packs: BoostrEdukasi, Boostr digital app AxisNet Conference, Wartnet Owsem, Axis focus on service Internet, Voice & SMS, Mabrur differentiation is further enhanced by new features Full revamp of retailer app Products: Axis Pass, Hyphone, like Emergency Quota and Axis Mobile Grosir and Kartu Perdana & Tarif, Bagi Extend number validity transformation of distribution Pulsa. Significant increase in enabling much more cost- the sales of premium efficient distribution Apps & Content: subscriptions for different Axisnet, Game Buffet, and content providers and mobile Brand and go-to-market Galaxis game tokens. Launched Kompak Walau AXIS introduced the new Berjarak campaign followed Revamped customer AXIS BoostrEdukasi and with digital activities such journey Boostr Conference to as online campus, e-sports New significant services and support the activities of tournament, and digital music innovations incorporated in students across all levels events.