1 TRS02-9912-2 Sample Restaurant Evaluation Page: 1 of 6. Quality Assurance Evaluation TRS02-9912-2 . Date: Tue, December 07, 1999 Arrival Time: 11:38am Service: 75%. Check Amt. Tip Amt: Total Amt: $ Food: 100%. Server Name/Desc: Sarah Ambiance: 95%. Greeter Name/Desc: Young woman with long blonde hair Total Ave. Score: 90%. Manager Desc: Didn't notice one Suggestive Selling: 67%. Please rate each entry with either a "1" for yes, a "0" for no or a "N/A" for not applicable. Service 1. When you entered the Restaurant did the Host(ess): 0 A.
2 Open the door upon entering? (Not applicable if open entry) The report header 0 B. Greet you in a pleasing manner? summarizes the time and 0 C. Convey the feeling that you were a valued customer? 1 D. Seat you and deliver menus in a courteous manner? date of the Evaluation along 1 E. Quote your wait accurately within 10 minutes? with the scores by section. 1 F. Was the host or hostess properly attired? The server name can be 2. After being seated, did your server: suppressed if desired. 0 A. Arrive within one to two minutes to take your order?
3 1 B. Extend a warm greeting and introduce themselves by name? 1 C. Convey the feeling that you were a valued customer? N/A E. Was your table properly set-table tent displayed; china/silver? The questions will be 3. When taking your order, did your server: customized to reflect your 1 A. ** Suggest a beverage or specialty drink? "Sequence of Service". This 0 B. ** Suggest and recommend a loaf of onion rings? form becomes a useful C. Appear to be knowledgeable about the menu items? 1 training tool and can be used 1 D.
4 Thank you and give appropriate instructions for delivery of? in your training and orientation 4. In preparation for the entree, did your server: program. 1 A. Serve drinks and child apps (if applic) in 3-6 minutes? 0 B. Check back within 2-3 minutes after serving the appetizer? C. Remain attentive throughout the dining experience? Every item is scored with a 1. N/A D. Serve the soup or salad within 4-7 minutes? "1", "0" or "NA". All exceptions 1 E. Clear salads and dirty dishes? (0's), are documented at the 5. When the entree arrived: end of the section.
5 See the 0 A. Was it served within 12 mins (lun) 15 mins (din) form order following page for related 1 B. Was the order corrrect, complete and properly prepared? comments. N/A C. Did the server offer Bibs for BBQ items? Also, note that suggestive 1 D. Were appropriate condiments served? selling or other categories of 0 E. Did the server remain attentive throughout the dining experi? questions can be tracked and 6. After 2 minutes, did your server: scored separately. 1 A. Check back to ensure that your meal was satisfactory?
6 0 B. Offer refills on beverages/drinks (if needed or applicable)? TRS02-9912-2 Sample Restaurant Evaluation Page: 2 of 6. 7. At the completion of your entree, did your server: 1 A. Clear all dishes except beverages? 1 B. ** Mention dessert at lunch; Present the dessert tray at dinner? 1 C. Deliver the check along with cashing out instructions? 1 D. Cash out check and return change within 4-7 minutes? 1 E. Thank you and invite you back again? 8. Upon leaving the Restaurant did the Host(ess): 1 A. Thank you and invite you back again?
7 1 B. Offer to open the door for you? (if applicable). 9. Regarding the Bussers: 1 A. Were they neat and professional in their appearance? 1 B. Did they appear to be busy and efficeint in their work? 1 C. Were tables promptly bussed? (If unbussed for more than 4 mins score a zero). 10. Regarding the bar area: N/A All zero scores are A. Did bartenders appear neat and professional in their appearance? N/A B. Did the bartenders appear to interact well with the guests? documented in the 11. Regarding the Manager: (host/ess is usually acting manage comments box at the 1 A.)
8 Was the Manager interacting with and directing the staff? end of the service 1 B. Was the Manager visiting tables to inquire about satisfaction? section. 0 C. Did the Manager visit your table? 12. Other items: The Service and 1 A. Did the overall dining experience meet or exceed your expectations? Suggestive Selling 0 B. Were there enough employees to take care of the guests? 1. scores are also C. Based on this dining experience, would you return as a paying custom displayed here - as well Total (**) Suggestive Selling Pts.
9 : 2 / 3 Possible = 67% as on the header on the previous page Total Service Points: 33 / 44 Possible = 75%. Service Comments - Referenced to the questions above. 1A The hostess did not open the door for us upon entering the Restaurant . 1B The hostess did not greet us in a warm manner. She barely acknowledged us because she was busy talking to a co-employee. 1C It was not conveyed to us that we were a valued customer. We had to wait four minutes at the doorway when clearly there were plenty of empty seats to be filled.
10 2A Server arrived 5 minutes after we were seated. 3B The server did not mention anything about appetizers as we were ordering. 4B The server did not check back within 2-3 minutes after serving the appetizer. 4D Soup and salad were not ordered. 5A The entree was served 14 minutes after the appetizer. 5C NA - BBQ items were not ordered. 5E We felt the server did not pay too close attention to us. We felt that our drinks could have been refilled during our main course. TRS02-9912-2 Sample Restaurant Evaluation Page: 3 of 6.