Truist Online and Mobile Banking for Business Service ...

1 Page 1 of 56 Rev. 10/09/2021 Truist Online and Mobile Banking for Business Service agreement Table of Contents 1. Introduction .. 5 2. Definitions .. 5 3. Security .. 6 (a) User ID and password .. 6 (b) Authentication .. 7 (c) Security Procedures .. 7 (d) Confidentiality and Security of Security Procedures .. 7 (e) Limitation of Liability Related to Access Credentials and Unauthorized Transactions .. 8 (f) Computer 8 (g) Mobile Banking Security .. 8 (h) Transaction Validation .. 8 (i) Other Security Measures .. 9 4. Bill Pay Service .

2 9 Terms and Conditions of the Bill Pay Service .. 9 Bill Pay Service Definitions .. 9 Bill Pay Service Guarantee .. 10 Bill Payment Scheduling .. 10 Expedited Payment .. 10 Payment Authorization and Remittance .. 11 Payment Methods and Amounts .. 11 Payment Cancellation Requests .. 12 Stop Payment Requests .. 12 Prohibited Payments .. 12 Exception Payments .. 13 Bill Delivery and Presentment .. 13 Exclusions of Warranties for Bill Pay Service .. 14 Service Fees .. 14 Failed or Returned Transactions .. 14 Alterations and Amendments.

3 15 Biller Limitations .. 15 Returned Payments .. 15 Information Authorization .. 15 Credit Information .. 15 Notices to You .. 15 Text Messages, Calls and/or Emails to You .. 16 Page 2 of 56 Rev. 10/09/2021 Receipts and Transaction History .. 16 Taxes .. 16 Your Privacy and Privacy of Others .. 16 Disclosure of Account Information to Third Parties .. 16 Bill Discovery .. 16 Bill Pay Service Termination or Suspension .. 17 Acceptable Use .. 17 5. Internal Funds Transfers, Payments to a Truist Account, and Advances from a Truist Account.

4 17 Daily Processing Deadlines and Limits .. 17 Payment, Advance or Internal Funds Transfer Authorization and Remittance .. 18 Failed or Returned Transactions .. 18 Funds Transfer/Payments Cancellation Requests .. 18 Withdrawal Transaction Limitations .. 18 6. Funding Obligations .. 18 7. Personal and Affiliate Business Account Linking .. 19 8. Representations and Warranties Related to Trust Accounts, Political Organizations, and ERISA .. 19 9. Electronic Fund Transfer agreement & Disclosures Applicable to Consumer Accounts 19 Electronic Fund Transfers.

5 20 Access Devices.. 20 Applicable Agreements.. 20 Overlimits and Overdrafts.. 20 Cancelling Your Access Device.. 20 Unauthorized Transfers & Your Liability .. 20 Telephone Number and Address to Be Notified in Event of Unauthorized Transfer.. 21 Business Days.. 21 Types of Available Transfers and Limits on Transfers.. 21 Customizing Your Access Device Limits and Transactions.. 21 Charges for Transfers or Right to Make Transfers.. 22 Third Party Money Services Transactions.. 22 Documentation of Transfers.. 22 Preauthorized 22 Bank s Liability for Failure to Make Transfers.

6 23 Confidentiality.. 23 Miscellaneous.. 23 10. Liability Provisions Applicable to Non-Consumer Accounts .. 24 (a) Fraud and Unauthorized Transactions .. 24 (b) Duty to Review Account 24 (c) Duty of Care .. 24 (d) Limitation to File Claim .. 24 (e) Limitation of Liability .. 24 (f) Telephone Number and Address to Be Notified in Event of Unauthorized Transfers or Errors .. 24 11. Send money with ZELLE .. 25 Page 3 of 56 Rev. 10/09/2021 (a) Description of Zelle Services .. 25 (b) Eligibility and User Profile .. 25 (c) Consent to Share Personal Information (Including Account Information).

7 26 (d) Privacy and Information Security .. 26 (e) Wireless Operator Data .. 26 (f) Enrolling in the Service .. 27 (g) Consent to Emails and Automated Text Messages .. 27 (h) Receiving Money; Money Transfers by Network Banks .. 27 (i) Sending Money; Debits by Network Banks .. 28 (j) Liability .. 28 (k) Send Limits .. 28 (l) Requesting Money .. 28 (m) Transaction Errors .. 29 (n) Your Liability for Unauthorized Zelle Transfers .. 29 (o) Liability for Failure to Complete Zelle Transfers .. 30 (p) Fees .. 30 (q) Use of Our Site.

8 30 (r) Right to Terminate Access .. 31 (s) Disclaimer of Warranties .. 31 (t) Limitation of Liability .. 31 (u) Indemnification .. 31 (v) Governing Law; Choice of Law; Severability .. 31 (w) Miscellaneous .. 31 12. Mobile Check Deposit .. 32 13. Truist Text Program agreement .. 34 Truist Text 34 Disclaimer of Warranty and Limitation of Liability .. 35 General .. 36 14. Additional Services .. 37 Online Statement and Document Delivery Service ( Delivery Service ) .. 37 Check and Deposit Images .. 38 Balance Inquiries .. 38 ACH Transfer Service .

9 38 Wire Transfer Service .. 41 Download 43 Direct Connect for QuickBooks and Quicken .. 44 Deals .. 45 Planning & Aggregation 47 Multiple User Access .. 49 Other Services .. 50 15. Disclaimer of Warranty; Exclusion of Damages .. 50 Disclaimer of Warranty .. 50 Page 4 of 56 Rev. 10/09/2021 Exclusion of Damages .. 50 16. Privacy and Security .. 50 User Information .. 50 Account Information .. 50 17. Termination .. 51 18. Fees .. 51 19. General .. 51 Entire agreement .. 51 Waivers .. 51 Assignment .. 52 Governing Law.

10 52 Compliance with Applicable Laws .. 52 Amendments .. 52 Severability .. 52 Service Hours .. 52 Business Days .. 52 Service Notifications .. 52 Confidentiality .. 52 Access to Other Products and 52 Mutual Arbitration agreement .. 53 Page 5 of 56 Rev. 10/09/2021 1. Introduction This Truist Online and Mobile Banking for Business Service agreement (the agreement ) governs the use of the Online and Mobile Banking Service (the Service ). By subscribing to the Service or using the Service , you agree to the terms of this agreement , and any use of the Service through valid authentication is subject to the terms of this agreement .