Twelfth Revised Edition 2016 Organisational

1 Twelfth Revised Edition 2016 . Organisational Behaviour K. Aswathappa, Former Director, Canara Bank School of Management Studies, Bangalore University, Bangalore. MUMBAI NEW DELHI NAGPUR BENGALURU HYDERABAD CHENNAI PUNE LUCKNOW. AHMEDABAD ERNAKULAM BHUBANESWAR INDORE KOLKATA GUWAHATI. Author No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording and/or otherwise without the prior written permission of the publisher. First Edition : 1991 Sixth Revised and Enlarged Edition : 2005. Second Revised Edition : 1994 Seventh Edition : 2007. Third Revised Edition : 1996 Eighth Revised and Enlarged Edition : 2009. Fourth Revised Edition : 1997 Ninth Revised and Enlarged Edition : 2010.

2 Reprint February, July : 1998 Tenth Revised and Enlarged Edition : 2012. Reprint : 1999 Eleventh Revised Edition : 2013. Fifth Revised Edition : 2000 Edition : 2014, 2015. Reprint : 2001, 2002, 2003, 2004 Twelfth Revised Edition : 2016 . Published by : Mrs. Meena Pandey for Himalaya Publishing House Pvt. Ltd., Ramdoot , Dr. Bhalerao Marg, Girgaon, Mumbai - 400 004. Phone: 022-23860170/23863863, Fax: 022-23877178. E-mail: Website: Branch Offices : New Delhi : Pooja Apartments , 4-B, Murari Lal Street, Ansari Road, Darya Ganj, New Delhi - 110 002. Phone: 011-23270392, 23278631; Fax: 011-23256286. Nagpur : Kundanlal Chandak Industrial Estate, Ghat Road, Nagpur - 440 018. Phone: 0712-2738731, 3296733; Telefax: 0712-2721216. Bengaluru : No. 16/1 (Old 12/1), 1st Floor, Next to Hotel Highlands, Madhava Nagar, Race Course Road, Bengaluru - 560 001.

3 Phone: 080-22286611, 22385461, 4113 8821, 22281541. Hyderabad : No. 3-4-184, Lingampally, Besides Raghavendra Swamy Matham, Kachiguda, Hyderabad - 500 027. Phone: 040-27560041, 27550139. Chennai : New-20, Old-59, Thirumalai Pillai Road, T. Nagar, Chennai - 600 017. Mobile: 9380460419. Pune : First Floor, "Laksha" Apartment, No. 527, Mehunpura, Shaniwarpeth (Near Prabhat Theatre), Pune - 411 030. Phone: 020-24496323/24496333;. Mobile: 09370579333. Lucknow : House No 731, Shekhupura Colony, Near Convent School, Aliganj, Lucknow - 226 022. Phone: 0522-4012353; Mobile: 09307501549. Ahmedabad : 114, SHAIL , 1st Floor, Opp. Madhu Sudan House, Road, Navrang Pura, Ahmedabad - 380 009. Phone: 079-26560126; Mobile: 09377088847. Ernakulam : 39/176 (New No: 60/251) 1st Floor, Karikkamuri Road, Ernakulam, Kochi 682011.

4 Phone: 0484-2378012, 2378016 Mobile: 09387122121. Bhubaneswar : 5 Station Square, Bhubaneswar - 751 001 (Odisha). Phone: 0674-2532129, Mobile: 09338746007. Indore : Kesardeep Avenue Extension, 73, Narayan Bagh, Flat No. 302, IIIrd Floor, Near Humpty Dumpty School, Indore - 452 007 ( ). Mobile: 09303399304. Kolkata : 108/4, Beliaghata Main Road, Near ID Hospital, Opp. SBI Bank, Kolkata - 700 010, Phone: 033-32449649, Mobile: 7439040301. Guwahati : House No. 15, Behind Pragjyotish College, Near Sharma Printing Press, Bharalumukh, Guwahati - 781009, (Assam). Mobile: 09883055590, 08486355289, 7439040301. DTP by : Priyanka M. Printed at : Geetanjali Press Pvt. Ltd., Nagpur. On behalf of HPH. Preface to the Twelfth Revised Edition Organisational Behaviour is coming out in its Twelfth Edition .

5 But not before incorporating several changes on the following lines: Additions Chapter 1: New and updated table on the best companies to work for; Additional inputs to the text. Chapter 2: Additional inputs to the text. Chapter 3: Three new challenges to OB: Career management, Talent management and Globalisation. New closing case. Chapter 4: New chapter on Ethics and Social Responsibility. Chapter 5: MARS model of behaviour is added; New exercises included. Chapter 6: New opening case; New section on types of intelligence; Additional inputs to the text. Chapter 7: New opening case; New closing case; Text recast. Chapter 8: New opening case; Additional inputs to the text. Chapter 10: New opening case; Social Information Processing Model added; Responses to job dissatisfaction rewritten.

6 Chapter 11: New section on Motivation across Cultures added. Chapter 12: New section on Employee Engagement. Chapter 13: Additional inputs to the text. Chapter 15: New exhibit. Chapter 17: Chapter renamed; New sections added on Psychological Contract, Trust and Deviance. Chapter 18: New EDP techniques such as Coaching, Action learning, Staff meetings, Lateral transfers, Seminars and conferences, Case studies and Corporate universities; New section on Leadership across cultures. Chapter 19: Additional inputs on Channel; E-mail; Choosing a channel; TA for Effective communication. Chapter 21: New write-up on leader's embedding values on Organisational culture. Chapter 22: New section on Reasons why change fails to produce change; New exercise. Others A new feature is unique to the present Edition : Key Terms.

7 Key terms with definitions are appended to each chapter. Definitions are catchy and close to the real-life happenings. Learning objectives for all the chapters have been rewritten. In each chapter, connectivity among learning objectives, text and summary has been maintained by indicating numbers of objectives in the text and summary. Likewise, key terms are page-numbered. May I submit that the Twelfth Edition of Organisational Behaviour is much enriched. It is upto the esteemed readers to comment on it. K. Aswathappa Preface to the First Edition Organisational behaviour is a fascinating subject. The more one reads about it the more absorbing does it become. From practical application point of view also, probably the subject Organisational Behaviour ranks first among other management-oriented disciplines.

8 It is for these reasons that the subject is recommended as one of the disciplines of study for , MBA and various diploma courses in management. Unfortunately, not many books are written by Indian authors on Organisational behaviour. A reader is, therefore, forced to depend upon books authored by foreign writers. Though the foreign books are of high standard, they only reflect the cultural ethos of the countries in which they are written and published. What is needed for an Indian student is a book which can help blend principles of Organisational behaviour with the cultural moorings of our people. Organisational Behaviour is a small attempt in this direction. As can be seen in the subsequent pages of this book, anecdotes drawn from our own cultural milieu have been used to explain the principles of Organisational behaviour more tellingly.

9 Organisational Behaviour is divided into four parts. Part-I introduces the subject, Part-II covers discussion on individual behaviour, Part-III focuses on inter-individual behaviour, and Part-IV includes discussion on organisations. The arrangement of chapters is logical. Figures have been used extensively to reduce monotony of reading. Further, instead of simply explaining a concept and leaving it at that, we have tried to bring out the managerial implications of each principle. We hope that the book will be highly useful to the readers. In preparation of the text, we have consulted several sources which have been acknowledged at relevant contexts. We wish to place on record our grateful thanks to Prof. Krishnaswami, former Dean, Department of Commerce and Management, Bangalore University, for his encouragement and advice which were of immense help to us.

10 We thanks Shri. Pandey of Himalaya Publishing House Pvt. Ltd. for bringing out this book. K. Aswathappa Contents Chapter 1 A Prelude to Organisational Behaviour 1 31. Learning Objectives Opening Case What are Organisations? Why do Organisations Exist? Nature of Organisational Behaviour Foundations of OB. Why Study OB? Shortcomings Organisational Arrangement for OB . Contemporary OB Scope of Organisational Behaviour Contextual Perspectives of OB Evolution of OB OB Model Summary Key Terms Questions . Exercises Closing Cases I and II References. Chapter 2 Management and Managers 32 56. Learning Objectives Opening Case Nature of Management Functions of Management Manager's Roles Types of Managers Changing Hierarchies of Managers What Makes Managers Successful? Evolution of Management Theory Indian Contributions to Management Practices Contemporary Trends in Management Thinking Summary Key Terms Questions Exercise Closing Case References.