Unipass Securemail Client

1 Unipass Securemail Client FAQ Document This document a summary of some of the most common questions asked about the Unipass Securemail Client . UIdP Project Team May 2018 Unipass Securemail : User Guide / FAQ Document Page 2 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited Contents Section 1 - Unipass Securemail : Background Information .. 3 Section 2 - Using Unipass Securemail .. 5 Section 3 - Unipass Securemail : Troubleshooting .. 10 Section 4 - Unipass Securemail : Contact Details .. 15 Note: Please hold down Ctrl and click on the section name that you wish to navigate to. Unipass Securemail : User Guide / FAQ Document Page 3 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited Section 1 - Unipass Securemail : Background Information 1. Can anyone use Unipass Securemail ?

2 Unipass Securemail is available to business users within the Financial Services community ( Financial Advisers, ). Our partner, Trend Micro, will provide licenses to consumers who are not part of the Financial Services community ( policyholders). 2. What are the minimum system requirements for Unipass Securemail ? Compatible Operating Systems: Windows 7: Home Basic 32- or 64-bit Home Premium 32- or 64-bit Ultimate 32- or 64-bit Windows 8 and : Basic 32- or 64-bit Pro 32- or 64bit Enterprise 32- or 64bit CPU and Memory Intel Pentium 800 MHz or better 256MB memory required, 512MB recommended Required Disk Space 50MB available for installation 3. What email clients can Unipass Securemail be used with? The Unipass Securemail desktop plug-in is supported on the following email clients : Microsoft Outlook 2007, 2010, 2013 (32-bit versions only) Securemail is not yet supported on 64bit versions of Outlook or Live Mail.

3 You can still view and compose encrypted emails using a web based version of Securemail called Zero Download . Unipass Securemail : User Guide / FAQ Document Page 4 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited 4. Can I install the Unipass Securemail Client if I don t use Microsoft Outlook or Windows Live Mail? If you use another email Client you can continue to benefit from Unipass Securemail via your internet browser - using the Zero Download version - but you won t be able to access the additional benefits that come with the desktop software. 5. Why do I have to register for Unipass Securemail ? You will need to follow the registration process in order to prove that you have access to the email address that you are trying to register. Part of the registration process is to set up an individual Unipass Identity that will be used to uniquely identify you when you send and read encrypted messages.

4 For security reasons, Unipass Securemail only allows its users to utilise the service once they have proven who they are using their Unipass Identity. 6. How do I register for Unipass Securemail ? New recipients of a Unipass Securemail encrypted message will be asked to register first before they can open the encrypted message. Click on the following link to apply for a Unipass Identity and on this link to download the Unipass Securemail desktop plug-in (click on the Securemail Installer tile). 7. Does Unipass Securemail encrypt all attachments? Yes. Unipass Securemail encrypts all attachments including Word documents, presentations, spreadsheets, photographs and more. 8. Where are the Unipass Securemail Client product files installed? The Unipass Securemail files are by default installed in the C:\Program Files\ Unipass \ Securemail Client . Unipass Securemail : User Guide / FAQ Document Page 5 of 16 Data Classification: Public The information contained in this document is intended for public use.

5 Origo Services Limited Section 2 - Using Unipass Securemail 1. How does the Securemail plug-in work within my email Client ? Once installed in Microsoft Outlook or Windows Live Mail, the plug-in looks like on the screenshot below: o Click the Send Private button to send a secure email immediately. o Click the Make Private button if you are working on an email and you want to make sure that you send it securely when it is finished. Unipass Securemail : User Guide / FAQ Document Page 6 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited 2. I do not have a certificate on this machine, what should I do? You can log in using your Unipass Username / Passphrase(UP). If you can t remember your Unipass Username / Passphrase details you can use the Forgotten my details link on the login screen or you can phone the Unipass Helpdesk and ask for a reminder to be sent out to you.

6 Unipass Securemail : User Guide / FAQ Document Page 7 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited 3. Can I register more than 1 email address on my machine? Yes. Unipass Securemail will allow you to protect multiple email addresses, (as long as you have a registered Unipass Identity). Instructions for this can be seen below: Please click on the Unipass Securemail padlock icon. Please now select Protect Another Email Address from the menu. The Unipass Securemail registration wizard will now begin. Follow the on screen instructions to protect another email address. 4. Can I use Unipass Securemail on more than one computer? Yes, you can use a registered email address on more than one machine. If you would like to download the Unipass Securemail Client again, simply click here to log into My Account and click on the Securemail Installer tile.

7 Unipass Securemail : User Guide / FAQ Document Page 8 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited 5. How can I read encrypted messages without installing the Unipass Securemail software or if I am not using Microsoft Windows? You can register your email address and decrypt messages by just using your Internet browser. Simply double click the " " attachment and follow the on screen instructions. 6. I would like to keep the message I received encrypted - can I do this? You can do this by simply deselecting Opened messages should remain decrypted from the Preferences menu. Simply click on the Red Padlock tool and select Preferences . Now un-tick the box beside Opened messages should remain decrypted and hit Apply . Your emails will now remain encrypted. Double Click Encrypted Unipass Securemail : User Guide / FAQ Document Page 9 of 16 Data Classification: Public The information contained in this document is intended for public use.

8 Origo Services Limited 7. Which profile should I select when using Mozilla Firefox to open encrypted emails? If you are using Firefox to view encrypted emails for the first time, you will need to select Trend Micro s Select_The_Default profile. You will not be prompted for this again for when opening any additional encrypted emails. 8. I would like to send all messages encrypted by default? You can do this by simply selecting Make new messages private by default from the Preferences menu. Simply click on the Red Padlock tool and select Preferences . Now tick the box beside Make new messages private by default and click on Apply . Emails sent out will now be encrypted by default. Unipass Securemail : User Guide / FAQ Document Page 10 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited Section 3 - Unipass Securemail : Troubleshooting 1.

9 Why do I have a Unipass Securemail envelope and not the message? Messages are NOT decrypted in the reading/preview pane of your email Client . Once you have installed the Unipass Securemail Client and registered your email address, you can decrypt messages by double-clicking them in Microsoft Outlook or Windows Live Mail. 2. Where are my Unipass Securemail toolbars? The Unipass Securemail Client toolbars will appear in Microsoft Outlook once you have installed the relevant software. If the toolbar is not visible, please do the following: Open Outlook Right-click a blank area alongside the toolbars. This displays the list of toolbars in Outlook Please click on Securemail Client Main Bar Check if the toolbar appears. If it is still missing, do one of the following: Outlook 2002 / 2003 Go to Help > About Click Disabled Items Select in the list Click Enable Click Close Click OK Unipass Securemail : User Guide / FAQ Document Page 11 of 16 Data Classification: Public The information contained in this document is intended for public use.

10 Origo Services Limited Outlook 2007 Go to Tools > Trust Center Click Add-ins Go to the Manage drop-down box at the bottom of the screen Select Disabled Items Click Go Select in the list Click Enable Click Close Click OK Outlook 2010 Go to File > Options Click Add-ins Go to Manage drop-down box at the bottom of the screen Select Disable Items Find Private Post add-on Click Enable Outlook 2013 Go to File > Manage Addons Select Disable Items Find Private Post add-on Unipass Securemail : User Guide / FAQ Document Page 12 of 16 Data Classification: Public The information contained in this document is intended for public use. Origo Services Limited 3. Why am I not receiving encrypted emails? Sometimes encrypted emails may initially be treated as spam or junk mail. If you are experiencing delays in receiving encrypted emails, please check your junk mail or anti-spam folder.