UNLEASHING POTENTIAL - dj91ptodl6lds.cloudfront.net

1 UNLEASHING POTENTIALANNUAL REPORT 2015-16 ANNUAL REPORT 2015-16 CHANGING PEOPLE S LIVESJust a few years ago, Chloe wouldn t have dreamt of cooking a meal for her family or going out in her community. Today, the young woman volunteers with two local organisations, prepares meals for her family and is a self-confessed fitness junkie. Chloe has dyspraxia, a condition that causes difficulties with coordination, balance and development. She has learning and memory issues and often has trouble recalling things she learnt three months earlier. When I finished school, I had no idea about the kinds of supports I could receive. When I looked into getting support, all that was offered to me was a spot in a day program. I didn t want that because it felt like school. I wanted to become an independent adult and live my life the way I wanted, Chloe says.

2 Nobody had really asked me what I wanted to do with my life. I didn t know what to say when I was asked about my goals. I m really happy with Northcott and the National Disability Insurance Scheme (NDIS) because I ve got more choice about what I can do. The best thing is that my NDIS funding has allowed me to choose Emma from Northcott as my support worker. Emma supports Chloe five hours each week, teaching her new skills like cooking, managing a budget or using a computer, and accompanying her in the local community to support her move towards independence. Since meeting Emma, I feel like I can achieve anything I set my mind to with a little assistance along the way. Now I can do more things and I ve become more independent. Northcott and the NDIS have really changed my life. Front cover: Northcott unlocked Michael's confidence and supported him to realise his POTENTIAL and passions.

3 See his story on page OwnersWe acknowledge the Traditional Owners and custodians of the land where we work and pay our respects to their Elders, past, present and we acknowledge the contributions of Aboriginal Australians and non-Aboriginal Australians with disability to this country, and reaffirm Northcott s purpose of building an inclusive society where people can live the life they choose. Annual Report (Part 1) and Financial Report (Part 2)Together these documents report on Northcott s activities and achievements in relation to our services, support and financial performance during 2015 16. They are written for Northcott s many and varied stakeholders, which include existing and POTENTIAL customers and their families and carers, staff, donors, volunteers, community partners, other service providers and businesses, and government agencies.

4 The Financial Report 2015 16 containing the full financial statements is available from NORTHCOTT 2 DISABILITY IN NSW AND THE ACT 3 OUR SERVICES AND SUPPORTS 4 WHO WE SUPPORT 6 CHAIRMAN S REPORT 7 CEO S REPORT 8 STRATEGIC PLAN 2014-2017 10 THE YEAR S HIGHLIGHTS 12 SYDNEY NORTH 14 SYDNEY SOUTH 18 HUNTER, NEW ENGLAND, WESTERN NSW 22 ACT AND SOUTHERN NSW 26 NORTHERN NSW AND NORTH COAST 30 OUR BOARD 34 OUR EXECUTIVE 36 ORGANISATIONAL STRUCTURE 37 OUR TEAM 38 WORK HEALTH AND SAFETY 41 OUR VOLUNTEERS 42 BUSINESS IMPROVEMENTS 44 QUALITY AND PRACTICE 45 RESEARCH AND EVALUATION 46 GOVERNANCE 48 FUNDRAISING

5 50 NORTHCOTT INNVOATION 54 FINANCIAL SUMMARY 56 INVESTMENTS 60 THANK YOU 62 MEMBERS 64 SUPPORTING CHILDREN AND ADULTS WITH DISABILITY TO DISCOVER THEIR ABILITIES AND ACHIEVE THEIR GOALSABOUT NORTHCOTTN orthcott is a not-for-profit disability service provider delivering services from metropolitan and regional locations throughout New South Wales (NSW) and the Australian Capital Territory (ACT). We work creatively and relentlessly with each customer to unlock, discover and unleash their POTENTIAL , supporting and empowering them to be the best they can be now and in the NameNorthcott is named in honour of the first Australian-born Governor of NSW, Lieutenant-General, Sir John Northcott KCMG, KCVO, CB, CtStJ, who was Northcott s Patron from 1946 PURPOSEB uild an inclusive society where people can live the life they VISIONGrow our services because customers choose us as their provider of VALUESWe strive to foster a workplace where staff display our values.

6 Friendly and Considerate Committed and Enthusiastic Innovative and Responsive Ethical and Courageous Professional and Competent2 OUR PATRONOur Patron His Excellency General The Honourable David Hurley AC DSC (Ret d), Governor of New South Wales, is passionate about supporting people with disability to lead fulfilling lives as valued and active members of the NORTHCOTTWho is Northcott?Northcott is a not-for-profit disability service provider that works with customers to realise their one of Australia s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW and the ACT. Our work is backed by more than 85 years of experience and expertise in the disability service registered NDIS provider, we employ close to 1,000 staff and provide empowering, personalised services to over 13,500 people with disability, their families and carers each do we do?

7 Northcott provides personalised and dynamic support, delivered by a committed team who will optimise and maximise support and services for every experience and expertise gives confidence to our customers that they are in trustworthy hands. Our commitment to innovation and pushing boundaries allows us to tackle challenges creating barriers for our customers to reach their s diverse range of service offerings and strong community partnerships give customers easy access to the supports they need or want through a single gateway from our many locations. What is our promise to each customer?We will work creatively and relentlessly with each customer to unlock, discover and unleash their POTENTIAL , supporting and empowering them to be the best they can be now and in the future. Our customers are not numbers, they are unique individuals.

8 We will personalise our services to each customer s current and future needs and goals, every single one, to ensure their development and advocates for our customers inclusion, we will empower them with confidence, choice and opportunity so they can live their life, as they choose, in their own HISTORYN orthcott was established in 1929 by the Rotary Club of Sydney as The NSW Society for Crippled Children. The Society was formed in response to the polio epidemic and the growing number of children left with the effects of illnesses such as polio and tuberculosis. At the time, Northcott provided services to children who had been isolated and excluded from the community due to illness or IN NSW AND THE ACTAUSTRALIA S DISABILITY SECTOR IS CHANGING AND GROWING RAPIDLY. The introduction of the National Disability Insurance Scheme (NDIS), now in full roll-out phase, is creating an open market of services and supports where children and adults with disability are at the centre of service delivery.

9 Under the NDIS, eligible children and adults with disability receive an individual plan and funding to support them to achieve identified goals. NDIS participants have greater control over their supports and are able to choose the service providers they want to work with is a fundamental shift in the way the sector has previously operated. With funding directly in the hands of participants, people with disability now have more control over the supports they receive. They also hold the power to demand new and better services. Service providers will no longer receive block funding from Government to deliver their services and supports. Additionally, specialist disability services previously provided by Government will move to the non-government sector, creating opportunities for even more service represents the largest NDIS market with an estimated 140,000 participants expected to receive funding.

10 This is almost double the number of people with disability currently receiving funding supports. There will be more funding available, creating more jobs and more opportunities for OF AUSTRALIANS WITH DISABILITY REPORTED DISCRIMINATION OR UNFAIR TREATMENT BECAUSE OF THEIR DISABILITY IN 2015-16 OF WOMEN WITH DISABILITY AND OF MEN WITH DISABILITY AGED 15 YEARS AND OVER HAD AVOIDED SITUATIONS BECAUSE OF THEIR DISABILITY. 11. Australian Bureau of Statistics 2015 Survey of Disability, Ageing and Carers2. Market Position Statement New South Wales, National Disability Insurance Agency, March 2016 NDIS PARTICIPANTS2016201978,000 people142,000 peopleFUNDING/EXPENDITURE20162019$ $ WORKFORCE (FTE)20162019In NSW and the ACT, where Northcott operates, the prevalence rate for disability is and respectively.