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UPS Billing Centre User Guide

2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 UPS Billing Centre User GuideUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 itable of ContentsAccessing the UPS Billing Centre ..1enrolment ..3 Overview ..5invoice tab ..6 Payment tab ..10 Administration / Profile tab ..18reporting tab ..25 customer Support ..26the UPS Billing Centre is a secure web-based invoice presentation and payment application that provides our customers the ability to self-enrol to view their UPS invoices in several formats (online, PDF, CSV, and XMl), dispute charges, generate reports with the Billing Analysis tool (BAt), and pay invoices for:n ParcelsUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc.

Customer Support.....26 the UPS Billing Centre is a secure web-based invoice presentation and payment application that provides our ... United Parcel Service Please return this portion with your payment. Remittance Total Amount Due EUR 463,07 Invoice Number Remit to: United Parcel Service

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Transcription of UPS Billing Centre User Guide

1 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 UPS Billing Centre User GuideUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 itable of ContentsAccessing the UPS Billing Centre ..1enrolment ..3 Overview ..5invoice tab ..6 Payment tab ..10 Administration / Profile tab ..18reporting tab ..25 customer Support ..26the UPS Billing Centre is a secure web-based invoice presentation and payment application that provides our customers the ability to self-enrol to view their UPS invoices in several formats (online, PDF, CSV, and XMl), dispute charges, generate reports with the Billing Analysis tool (BAt), and pay invoices for:n ParcelsUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc.

2 UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 1 Accessing the UPS Billing Centre1. Accessing the UPS Billing CentreGo to the the My UPS tab from the top of the page. The drop-down menu will Billing from the drop-down Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 2 Accessing the UPS Billing CentreTo enroll, select Access the UPS Billing Centre you have enrolled previously in the UPS Billing Centre , select Log you are not logged into My UPS, you will need to log you do not have a My UPS ID, select Register to create an ID and log-in will grant you access to applications on , including the UPS Billing Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc.

3 UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 32. enrolment Account invoice AuthenticationUsers must complete Account Invoice Authentication (AIA) to confirm they currently have access to invoice information for each account enrolled in the UPS Billing will need to provide the following information from one of their last three Invoices generated within the past 45 days in order to successfully authenticate their UPS account:n Account Numbern Countryn Invoice Numbern Amount Due this Periodn Invoice DateEnrolment 7747WW20045736161 of 871175601 201202092052 000002 Invoice Date09 February 2012 Account No.:Invoice No.:Page:Cust. Tax-ID-No.:UPS Tax-ID-No.

4 :UPS License No.:Commercial Reg. No.:UPS Reg. at Customs:This page contains a summary ofyour shipping activity for the periodending 04 February 2012 InvoiceBELGIUM SHIPPER 7747 WWAttn.: BALAJI247 REGENTLAAN1130 BRUSSELSBELGIUMT hank you for using of ChargesFor questions about this invoice, please call UPS at:078-250877 united Parcel ServiceBelgium 1561831 DiegemBelgiumNo more paperYour account is enrolled in an electronic billingsolution. This is the last invoice you will receive inboth electronic and paper formats. You will no longerreceive paper invoices for this invoice is payable in full within 30 days of case of late payment, UPS maintains the right toapply interest of 8%. In addition, UPS charges a latepayment fee up to a maximum amount of EUR Brussels' courts have jurisdiction.

5 The terms andconditions of carriage valid as of January 2012 Union Waybills463,07 Total Non-Taxable Charges463,07 Total Amount Due463,07 EURVAT: (1)(e) - Dir 2006/112/EC463,07 united Parcel ServicePlease return this portion with your Amount DueEUR 463,07 Invoice Number2004573616 Remit to: united Parcel ServiceBelgium 1561831 DiegemBelgiumBank:ABN-AMROAcct.: 720 520419762 IBAN: BE51 7205 2041 9762 BIC: ABNABEBRP ayment fromAccount No.:7747 WWBELGIUM SHIPPER 7747 WWAttn.: BALAJI247 REGENTLAAN1130 BRUSSELSBELGIUMUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 4 Account invoice Authentication (continued)Users will be informed when they have successfully authenticated their authenticating the first account, the user can add additional accounts or continue with the enrolment accounts enrolled by the user will be associated to their profile.

6 Users will be informed that they have successfully enrolled their account in the Billing information may be added after enrolment is accounts may be added through the administration module after logging into the Billing the Continue button is selected, the Overview page in the UPS Billing Centre will be UPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 53. OverviewTabs are located across the top of every screen throughout the UPS Billing Centre . These tabs may be selected to use various features and functionality. Users can view and/or select the following key elements on the Overview page:n Billing Centre Balance (amount outstanding) for entire Company (sum of all accounts established under the Company)n Set up Automatic Paymentsn Accounts enrolled in Automatic Paymentsn Pay Now button to access the Payments areaOverviewUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc.

7 UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 64. invoice tabInvoice TabUnder the invoice tab, users have access to invoice Summary and invoice Detail information, along with access to online, PDF, CSV and XMl formats of their invoices. Users may also dispute charges or request Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 7 The following Invoice Status information is displayed on the Company Summary main Invoice screen :n Past Duen Payment Pendingn Openn Underpayment/Adjustmentn Payment Returnedn Paidn Overpayment/AdjustmentUsers can provide the following Search Criteria to see specific information for Domestic/Export and Import invoices:n Invoice Daten Invoice Statusn Invoice Typen Account Numbern Invoice NumberUser must select an Invoice Number to view detailed invoice PDFS elect View PDF to view a PDF version of an DownloadSelect the XML icon to view the data displayed on the screen in XML File DownloadSelect the CSV icon to view the UPS Billing Data file.

8 Printer FriendlySelect Printer Friendly to view and print a copy of the page. Invoice TabUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 8 Adjustments/DisputesFrom the Invoice screen, users can request an adjustment or dispute charges by selecting the Dispute TabAdjustments to an invoice can only be made at the detail level. the user will select the total delivery charge amount on the bottom of the Shipment Detail Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc.

9 All rights reserved. 2/12 9 Adjustments/Disputes (continued)When the Dispute link is selected, the Dispute Transaction form will be displayed. Users must complete the form by entering the disputed amount and select the appropriate reason. The adjustment request will be reviewed and if approved, a credit will be applied to the next invoice. Users will be contacted directly if the adjustment request is not submission of the Dispute Transaction form, a message informing the user that the adjustment has been submitted successfully will be TabUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc.

10 All rights reserved. 2/12 105. Payment tabPayment Tabthe Payment tab allows a user to set up and/or arrange payment for an invoice. the Company Administrator must assign users the role to pay invoices. Only an Administrator has the ability to set up a Payment Account. there are four payment modules: n One-time Paymentn Automatic Paymentsn Payment Activityn Payment AccountsUPS Billing Centre User GuideUPS Billing Centre 2012 united Parcel Service of America, Inc. UPS, the UPS brandmark and the colour brown are registered trademarks of united Parcel Service of America, Inc. All rights reserved. 2/12 11 Payment AccountsBefore electronic payments can be initiated in the UPS Billing Centre , at least one Payment Account must be may add payment accounts or view, edit or delete existing the Payment Accounts tab in the Payment area of the UPS Billing Centre , select Add Bank Account to establish a Payment Account.


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