UPS Smart Pickup User Guide for UPS Shipping Systems

1 1 Contents Section 1: Product Description .. 2 Section 2: Key Terms .. 2 Section 3: Setting Up a UPS Smart Pickup Account .. 3 Section 4: Processing UPS Smart Pickup Service Using UPS WorldShip Platform .. 5 Setting up UPS Smart Pickup Service Using UPS WorldShip Platform .. 5 Processing a Shipment Before Your Notify Time .. 6 Processing a Shipment After Your Notify Time .. 7 Batch Processing in the WorldShip Platform .. 8 Distribution List Processing using WorldShip Platform .. 8 Section 5: Processing UPS Smart Pickup Service on .. 9 Processing UPS Smart Pickup Service on .. 9 Batch Processing on .. 10 Section 6: Processing UPS Smart Pickup Service on UPS CampusShip .. 11 Processing UPS Smart Pickup Service on UPS CampusShip .. 11 Batch Processing on UPS CampusShip Platform .. 12 Section 7: Scheduling UPS Smart Pickup Service on .. 13 Section 8: Finding your Notify Time .. 14 Finding Your Notify Time on .. 14 Section 9: Finding Your Pickup Status.

2 16 Finding your Pickup Status in WorldShip .. 16 Finding Your Pickup Status on .. 17 Section 10: Finding your Pickup History .. 19 Finding your Pickup History in WorldShip .. 19 Finding your Pickup History on .. 21 Section 11: Updating UPS Smart Pickup Preferences .. 22 Finding Your UPS Smart Pickup Preferences in WorldShip .. 22 Finding Your Pickup Preferences on .. 23 Section 12: Cancelling Scheduled UPS Smart Pickup Service .. 24 Cancelling a Scheduled UPS Smart Pickup Service on .. 24 UPS Smart Pickup user Guide for UPS Shipping Systems 2021 United Parcel Service of America, Inc. UPS, the UPS brand mark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 2 Section 1: Product Description The UPS Smart Pickup service uses innovative technology to automatically arrange a Pickup only when you have packages to ship, and provides you with our most eco-friendly scheduled Pickup . When you process a shipment using UPS WorldShip , UPS Internet Shipping , or UPS CampusShip platforms, the system notifies a UPS driver to make a UPS Smart Pickup that same day to pick up all prepared packages.

3 If your first package is processed too late in the day to notify the UPS driver to pick up your package the same day, you can schedule UPS Smart Pickup service for the following business day, request UPS On-Call Pickup service, or find a UPS location to drop off your shipment. Note: If you process a shipment on a weekend or holiday, your UPS Smart Pickup service will be scheduled for the next business day Section 2: Key Terms Notify Time: This is the latest possible time you will be able to tender your first package of the day and receive a same day Pickup after confirming your UPS Smart Pickup service. If you tender your first package after the Notify Time, you have the option to schedule your UPS Smart Pickup service for the next business day. o Your Notify Time can be found on your profile page. See Section 8: Finding Your Notify Time for instructions. Pickup Confirmation: This action needs to occur in order to notify UPS you want UPS Smart Pickup service today or the next business day.

4 The Pickup confirmation process can occur manually via a system prompt (all UPS Shipping Systems ) or automatically as shipments are created (WorldShip platform only). Instructions are provided within this Guide on how to confirm your UPS Smart Pickup service. Pickup Reference Number (PRN): This is the confirmation number verifying that your Pickup has been scheduled. You can use this number when referring to a specific Pickup in conversations with UPS or to cancel a specific Pickup . 3 Section 3: Setting Up a UPS Smart Pickup Account 1. Log into to access the Preference Center. Click the username in the top right corner and select Profile Overview. 2. On the Profile screen, select Manage My Payment Options under the Payment Options menu. 4 3. On the Accounts and Payment Options screen, select the action button and click on Edit. 4. Expand Pickup Options and follow the steps below to set up your UPS Smart Pickup service. Select Automatically when I create a shipment online with UPS Smart Pickup Enter your earliest and latest Pickup times Enter your preferred Pickup time.

5 Your Notify Time is then populated above the Save button (outlined in red in the below screenshot). Select Instructions for your driver Click on Save o Note: You must click on Save to confirm your UPS Smart Pickup account 5 Section 4: Processing UPS Smart Pickup Service Using UPS WorldShip Platform Setting up UPS Smart Pickup Service Using UPS WorldShip Platform Once you have created a UPS Smart Pickup account or changed your existing UPS account Pickup type to UPS Smart Pickup , you will see the following prompt to set your UPS Smart Pickup preferences the first time you process a shipment using the WorldShip platform with your updated UPS Smart Pickup account. You can change your UPS Smart Pickup preferences at any time. See Section: Finding Your UPS Smart Pickup Preferences in WorldShip Platform for instructions. Note: If you process a shipment on a weekend or holiday, your UPS Smart Pickup service will be scheduled for the next business day. Automatically schedule a UPS Smart Pickup With this option, the WorldShip platform automatically schedules all pickups for UPS Smart Pickup service shippers without any prompt or confirmation messages.

6 This process occurs during shipment processing, end of day processing, WorldShip startup, calendar date change, and during automatic batch processing and distribution list processing. This is the ideal setting to use if your packages normally need to be shipped as soon as possible and/or if you do not plan on dropping off packages at a UPS drop-off location. Prompt user prior to scheduling a UPS Smart Pickup With this option, when the WorldShip platform detects that you have eligible pending shipments, and you have not scheduled UPS Smart Pickup service for today, the UPS Smart Pickup schedule window appears (shown below). This prompt will occur during the processing of the first shipment of the day. This is the ideal setting to use if certain shipments need to be held after package processing, you sometimes drop off packages at a drop-off location, and/or you require the most flexibility and control as your Pickup preferences may change day by day. 6 Processing a Shipment Before Your Notify Time If you selected Automatically Schedule Smart Pickup during your UPS Smart Pickup account setup, your Pickup will automatically confirm once you tender a package before the Notify Time.

7 O Note: You will receive a Pickup Reference Number (PRN) confirming your Pickup request, which can be found in Section 9: Finding Your Pickup Status If you selected Prompt user Prior to Scheduling a UPS Smart Pickup during your UPS Smart Pickup account setup, you will receive the following prompt. You must select to schedule your UPS Smart Pickup service every time you tender your first package on the days you decide to ship: o Select Schedule a UPS Smart Pickup if you want to request a Pickup . o Select Do not Schedule a UPS Smart Pickup if you do not want to request a Pickup . The prompt will continue to show every time you process a shipment. Note: If you select Do not Schedule a UPS Smart Pickup , the Do not ask again today check box becomes active. Select this check box if you do not want to schedule UPS Smart Pickup service today, and this window will not appear again for the remainder of the day. 7 Processing a Shipment After Your Notify Time If you process your shipment after your Notify Time, you will get the following prompt which provides you with alternative options: Schedule UPS Smart Pickup for the next business day You will be allowed to schedule UPS Smart Pickup service for the next business day Note: You will receive a Pickup Reference Number (PRN) confirming your Pickup request, which can be found in Section 9.

8 Finding Your Pickup Status Schedule a Pickup Request through You will be directed to the Pickup application on to schedule UPS On-Call Pickup service Find UPS drop-off locations through You will be directed to the Find Locations application on to find a drop-off location nearest you Do not schedule a Pickup No Pickup is scheduled but the Do not show this dialog box again today check box will become enabled, and if selected, the option to schedule a Pickup will not be displayed for the remainder of the day 8 Batch Processing in the WorldShip Platform For Automatic Batch Processing, the below message is displayed prior to initiating batch processing (this message is independent of the preference settings). Selecting Yes allows UPS Smart Pickup service to schedule automatically when you process batch shipments: Note: If you select No, UPS will not schedule UPS Smart Pickup service for your batch shipment. Distribution List Processing using WorldShip Platform For Distribution List Processing, the below message is displayed prior to initiating Distribution List Processing (this message is independent of the preference settings).

9 Selecting Yes allows UPS Smart Pickup service to schedule automatically when you process distribution lists: Note: If you select No , UPS will not schedule UPS Smart Pickup service for your Distribution List shipment. 9 Section 5: Processing UPS Smart Pickup Service on Processing UPS Smart Pickup Service on Once you have created a UPS Smart Pickup account or changed your existing UPS account Pickup type to UPS Smart Pickup , you can choose to schedule UPS Smart Pickup service when you process a shipment. In the Shipping Service section, you will see the following options from which to choose: Request today s Smart Pickup This option allows you to schedule UPS Smart Pickup service for the same day o Note: If you are trying to process a package after your Notify Time, you will not see this option Request tomorrow s Smart Pickup This option allows you to schedule UPS Smart Pickup service for the next business day Schedule a UPS On-Call Pickup This option allows you to schedule UPS On-Call Pickup service Note: Your Pickup Address will be the Pickup Address set during your account setup.

10 You can change the address in your profile settings on See Section 3: Setting Up a UPS Smart Pickup Account for instructions. 10 Batch Processing on 1. Log into On the home page, open the Shipping dropdown and select Batch File Shipping . 2. Once you have uploaded your Batch File, see Section 7: Scheduling UPS Smart Pickup Service on for instructions on scheduling UPS Smart Pickup service for your batch shipment. 11 Section 6: Processing UPS Smart Pickup Service on UPS CampusShip Platform Processing UPS Smart Pickup Service on UPS CampusShip 1. Once you have created a UPS Smart Pickup account or changed your existing UPS account Pickup type to UPS Smart Pickup , you can schedule UPS Smart Pickup service in the CampusShip platform. 2. When you process a shipment on the UPS CampusShip platform with a UPS Smart Pickup account, you will see Step 7 - Would you like to Schedule a Pickup ? in the shipment processing screen. You will see the following options from which to choose: Include this shipment with the Smart Pickup This option allows you to schedule UPS Smart Pickup service.