User Environment Management (UEM) Comparison …

1 User Environment Management (UEM). Comparison Whitepaper (aka Smackdown). Author(s): Rob Beekmans Version: Date: May 2016. User Environment Management Comparison Whitepaper 2016 PQR, all rights reserved. All rights reserved. Specifications are subject to change without notice. PQR, the PQR logo and its tagline ICT altijd binnen bereik are trademarks or registered trademarks of PQR in the Netherlands and/or other countries. All other brands or products mentioned in this document are trademarks or registered trademarks of their respective hold- ers and should be treated as such. Version may 2016 Page i User Environment Management Comparison Whitepaper CONTENT. 1. Introduction ..1. Objectives ..1. Intended Audience ..1. Vendor Involvement ..1. Community involvement ..1. Document creation process ..1. Suggestions and improvements ..2. Sponsoring ..2. Contact ..2. 2. About PQR ..4. Community effort ..6. Quotes from CTOs and Founders of UEM Product Companies ..8. 3. Definitions and Terms used in this paper.

2 9. 4. What is User Environment Management (and why should you care?) ..11. UEM: Defined ..11. UEM and the Layer Cake analogy ..12. The Pre-History of UEM (and the case for better solutions) ..13. Why UEM? ..16. 5. In-Box UEM from Microsoft ..17. Microsoft's own in-box UEM solution: Group Policy and Group Policy Preferences ..17. A quick note about Microsoft's AGPM ..22. Microsoft's now included Roaming Profile Replacement / Successor: UE-V ..22. 6. Before deciding on a 3rd party UEM Solution ..25. Frequently Asked Questions (FAQ) about 3RD party UEM tools ..25. What else should I look for in a UEM tool? ..28. The future of UEM and the UEM whitepaper ..30. 7. Solution Overview ..32. Introduction ..32. Vendor matrix, who has focus on what!? ..33. AppiXoft ..34. AppSense ..39. Citrix ..44. FSLogix: ..48. Liquidware Labs ..53. Version may 2016 Page ii User Environment Management Comparison Whitepaper Norskale ..58. PolicyPak RES ..67. Tricerat ..72. Unidesk ..75. VMware User Environment Manager.

3 80. VMware View Persona Management ..85. 8. UEM features Comparison ..87. Introduction ..87. Roadmap and Future additions ..89. Feature Compare Generic features and functionality ..91. User Profile Management ..103. User Personalization, Application and Desktop Management ..108. Application Access Control, Security Management ..117. Resource Management ..124. License Management ..126. Monitoring, Auditing and Reporting ..127. 9. Conclusion ..132. 10. Change Log ..134. Version may 2016 Page iii User Environment Management Comparison Whitepaper 1. INTRODUCTION. Are you overwhelmed by all the different User Environment Management (UEM) solutions available? Are you looking for insights into User Environment Management ? Are you looking for an independent overview of the User Environment Management solutions and curious about the different features and functions each UEM vendor is offering? If so, this updated Comparison Whitepaper (also known as PQR's Smackdown) is a must read!

4 In the current market, there is an increasing demand for unbiased information about User En- vironment Management solutions. This whitepaper focuses on solutions enabling businesses to manage the User Environment . An overview of features has been created to enable a better understanding and Comparison of capabilities. OBJECTIVES. The overall goal of this whitepaper is to share information about: What is User Environment Management ? User Environment Management functionality and solutions overview;. Describe the different UEM vendors and their solutions;. Compare the functionality and features of various UEM solutions;. INTENDED AUDIENCE. This document is intended for IT Managers, Architects, Analysts, System Administrators and IT- Professionals in general who are responsible for and/or interested in designing, implementing and maintaining User Environment Management solutions. VENDOR INVOLVEMENT. All major vendors whose products are analyzed and described in the feature Comparison have been approached in advance to create awareness of this whitepaper and discuss the different features and functionality.

5 The product descriptions are written by the vendors, they had four pages of freedom to show their product to you. COMMUNITY INVOLVEMENT. Members of the UEM community were approached to help with the update of this document. In the next chapter we'll introduce the member of the community. DOCUMENT CREATION PROCESS. The document has been created with the help of the community and co-workers who did the initial review of solutions. The reviews were then reviewed by a peer reviewer before we ac- Version 6 juni 2016 Page 1. User Environment Management Comparison Whitepaper cepted them in the matrix. The vendors got the opportunity to review the matrix before publi- cation and provide input about the review. If the input was considered valid the document was updated. SUGGESTIONS AND IMPROVEMENTS. We've done our best to be truthful, clear, complete and accurate in investigating and writing down the different solutions. Our goal is to write an unbiased objective document where pos- sible, which is valuable for the readers.

6 If you have any comments, corrections or suggestions for improvements of this document, we want to hear from you. We appreciate your feedback. Please send e-mail Rob Beekmans include the product name and version number and the title of the document in your message. SPONSORING. PQR does not receive any sponsoring from any vendor for this document. This document is created with the help of many community friends and the vendors. We find it of the utmost importance to be independent and stay independent in our whitepapers. The only sponsoring we get from vendors is their valuable review of the document for which we are very grateful. CONTACT. PQR; Tel: +31 (0)30 6629729. E-mail: ;. Twitter: Version 6 juni 2016 Page 2. User Environment Management Comparison Whitepaper THIS DOCUMENT IS PROVIDED "AS IS". WITHOUT WARRANTY OF ANY KIND. FOR REFERENCE PURPOSES ONLY. COPYRIGHT PQR. PUBLISHING IN PART OR WHOLE IS PROHIBITED WITHOUT WRITTEN APPROVAL. Version 6 juni 2016 Page 3.

7 User Environment Management Comparison Whitepaper 2. ABOUT. ABOUT PQR. PQR, trusted advisor and integrator for modern datacenter, workspace and cloud solutions, focuses on availability of data, applications and work spaces in a secure and manageable way. Along with a suite of IT services PQR guarantees a stable Environment , to ensure ICT is always within your reach. PQR customers are active in all sectors of society and can be classified as medium to large or- ganizations where ICT is essential to the business. PQR has profound knowledge of the educa- tion, government, profit and healthcare markets. In addition to many traceable references PQR absorbs a wide range of knowledge areas, ac- cording to high status levels and preferable certifications. PQR is Cisco Premier Partner, Citrix Platinum Solution Advisor, Hitachi Data Systems Platinum Partner, HP Platinum Partner, Mi- crosoft Gold Partner, NetApp Star Partner, RES Platinum Partner and VMware Premier Partner.

8 PQR, founded in 1990, is established in De Meern and counts over 100 employees. ACKNOWLEDGMENTS. LEADER. Rob Beekmans is a 26-year IT veteran that worked in many fields in IT be- fore he joined PQR almost 8 year ago. Rob is a senior consultant with a strong focus on Application and desktop delivery, User Environment Man- agement, Mobility and Monitoring. Rob is a VMware vExpert and is a member of the VMware EUC-Champion group, The End-User Computing Champions Program is an Outsiders-who-are-Insiders Expert Program designed with the help of several EUC experts in the community. Rob shares his vision and insights on his personal blog, on webinars or on stage. Follow Rob on Twitter or visit his blog. If you want to contact Rob you can do so at The document previously was managed by my former PQR colleague Ruben Spruijt. After Ru- ben left a new leader was needed to make sure the document was updated. I took up the task to update the document and gathered a team of experts to help me.

9 I thank Ruben for his hard work over the past years and wish him the best at his new job. Version 6 juni 2016 Page 4. User Environment Management Comparison Whitepaper Founder Ruben Spruijt is Chief Technology Officer at Atlantis Computing, responsible for driving vision, technology evangelism and thought leadership with Atlantis cus- tomers, partners and communities. Mr. Spruijt is a well-regarded author, speaker, market analyst, technologist, and all-around geek. An established indus- try leader and luminary, he is one of only a few individuals in the world to hold three prestigious virtualization awards: Microsoft Most Valuable Professional (MVP), Citrix Technology Professional (CTP) and VMware vExpert. Mr. Spruijt has presented more than 150 sessions at national and international events such as BriForum, Citrix iForum Japan, Citrix Synergy, Gartner Catalyst, Microsoft Ignite, Microsoft TechEd, NVIDIA GTC, and VMworld. Mr. Spruijt founded several independent industry analysis bodies including Project Virtual Reality Check (VRC), Team Remote Graphics Experts (TeamRGE), AppVirtGURU written and co-authoring multiple disruptive Smackdown' research whitepapers.

10 Mr. Spruijt is based in the Netherlands where he lives with his wife and three kids. Major contributors Special thanks go out to Jeremy who helped me with the initial review and edit of the first 50. pages of the document. He worked through the Dutch-English sentences and turned them to English. Without his hours of work on this the readability of the document would be worse. Further on he worked on the Microsoft piece of the document, which is a separate chapter for it's the base everyone starts off from. Jeremy Moskowitz, Group Policy MVP: Jeremy is a 13-year recipient of the Microsoft MVP award with a concentration in Group Policy. He runs for Group Policy training and consulting. He also leads the solutions design at PolicyPak Software. Jeremy contributed the Microsoft Group Policy and Microsoft UE-V sections as well as the PolicyPak section. Follow Jeremy on twitter @jeremymoskowitz or at or Another big thanks goes out to my co-workers Hayscen de Lannoy who worked with me on the last edits of those 50 pages and the gen- eral review before this document was able to go live.