User Guide - teklinks.com

1 User Guide Hosted Exchange 2013 Simplicity Itself Copyright 2017 TekLinks, Inc. All rights reserved. Public. Version , July 2017 The master version of this document is maintained electronically. Printed copies are uncontrolled and should be considered unofficial versions. Please reference the electronic source for current version. 201 Summit Parkway - Birmingham, Alabama 35209 - Phone (205) 314-6600 - Fax (205) 940-9067 - Page 2 of 21 Contents WELCOME .. 3 HOSTED EXCHANGE OVERVIEW .. 3 DOWNLOAD OUTLOOK .. 4 CONFIGURE OUTLOOK .. 5 CONFIGURE MAC EMAIL CLIENT.

2 10 SMARTPHONE SETUP .. 12 IPHONE SETUP .. 12 ANDROID SETUP .. 14 WINDOWS 7/8 MOBILE SETUP .. 16 OUTLOOK WEB APP .. 18 MANAGE CONTACTS, DISTRIBUTION LIST, AND RESOURCE MAILBOXES .. 18 MODIFY MAILBOX QUOTA .. 19 CUSTOMER SUPPORT .. 20 FORWARD EMAIL AS AN ATTACHMENT .. 20 Hosted Exchange 2013 User Guide Copyright 2017 TekLinks, Inc. All rights reserved. Public. Version , July 2017 The master version of this document is maintained electronically. Printed copies are uncontrolled and should be considered unofficial versions. Please reference the electronic source for current version.

3 201 Summit Parkway - Birmingham, Alabama 35209 - Phone (205) 314-6600 - Fax (205) 940-9067 - Page 3 of 21 Welcome Welcome and thank you for partnering with TekLinks to improve your business. We look forward to providing you with unique IT solutions that allow you to keep your focus on the business that you do best, while we handle your IT needs. TekLinks designs, implements and supports solutions from only the leading providers of technology, including Cisco, Microsoft, EMC, Citrix, and VMware. By focusing on these industry leaders and trendsetters, we are able to deliver a high level of expertise that is unparalleled in the region.

4 We have dedicated professionals working with this choice list of manufacturers to ensure that our engineers are experts in the products we sell. TekLinks employs over 70 Systems Engineers who carry the highest levels of engineering certifications from each of our chosen manufacturers, including certification combinations that are only matched by approximately 300 individuals worldwide. For more information about other TekLinks managed services, please see our website or contact your customer service representative. Hosted Exchange Overview Hosted Exchange delivers managed Microsoft Exchange from the Cloud with options for shared or dedicated environments.

5 This System will accommodate individual Mailboxes for Customer s end-users with corresponding email addresses such as Mailbox storage is unlimited. Hosted Exchange 2013 User Guide Copyright 2017 TekLinks, Inc. All rights reserved. Public. Version , July 2017 The master version of this document is maintained electronically. Printed copies are uncontrolled and should be considered unofficial versions. Please reference the electronic source for current version. 201 Summit Parkway - Birmingham, Alabama 35209 - Phone (205) 314-6600 - Fax (205) 940-9067 - Page 4 of 21 Download Outlook Your Hosted Exchange account comes with Outlook.

6 Use the steps below to download Outlook. 1. Log in to our Portal Services Manager at 2. Hover over the services menu and click Downloads. 3. This will display the download page. Click the Download link below the Outlook version of your choice for Windows or Mac. Hosted Exchange 2013 User Guide Copyright 2017 TekLinks, Inc. All rights reserved. Public. Version , July 2017 The master version of this document is maintained electronically. Printed copies are uncontrolled and should be considered unofficial versions. Please reference the electronic source for current version.

7 201 Summit Parkway - Birmingham, Alabama 35209 - Phone (205) 314-6600 - Fax (205) 940-9067 - Page 5 of 21 Configure Outlook Use the instructions below to manually configure Outlook to connect to your Exchange Hosting account. You will create a new profile for Outlook. This will allow you to have multiple profiles if you use Outlook to connect to different mail accounts. If you have Microsoft Business Contact Manager for Outlook installed and are having difficulties configuring Outlook for your Exchange account, you will need to create two Exchange profiles. Note: Your Outlook version can be determined by the splash screen during the initial program startup 1.

8 Close Outlook if it is open. 2. Go to the Control Panel (depending on your Windows version, go to Start > Control Panel or Start > Settings > Control Panel. 3. From the Windows Control Panel, double-click the Mail icon. 4. Click Show Profiles. 5. On the Profiles screen, click Add to create a new outlook profile that will be used for the Exchange user. 6. Enter a Profile Name (either Outlook or your name) and click OK. Hosted Exchange 2013 User Guide Copyright 2017 TekLinks, Inc. All rights reserved. Public. Version , July 2017 The master version of this document is maintained electronically.)

9 Printed copies are uncontrolled and should be considered unofficial versions. Please reference the electronic source for current version. 201 Summit Parkway - Birmingham, Alabama 35209 - Phone (205) 314-6600 - Fax (205) 940-9067 - Page 6 of 21 7. The Auto Account Setup should automatically begin and will show your name and email address. Verify that the information is correct and click Next. 8. If everything has configured properly, click Finish. 9. If prompted to trust Autodiscover, check Don t ask me about this website again and click Allow. Hosted Exchange 2013 User Guide Copyright 2017 TekLinks, Inc.

10 All rights reserved. Public. Version , July 2017 The master version of this document is maintained electronically. Printed copies are uncontrolled and should be considered unofficial versions. Please reference the electronic source for current version. 201 Summit Parkway - Birmingham, Alabama 35209 - Phone (205) 314-6600 - Fax (205) 940-9067 - Page 7 of 21 10. If the account does not connect, select Manually configure server settings or additional server types and click Next. 11. Select Microsoft Exchange Server and click Next. 12. In the Server field enter 13.