User manual - TKN Deutschland

1 user manualSATELLITETELECOMCABLETERRESTRIAL THG571 - Voice Over IP Cable Modem Important Information ii This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste. The European Union has implemented a specific collection and recycling system for which producers' are responsible. This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused. Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to work properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way. Consequently, please do not throw out your inoperative appliance with the household waste. If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new appliance.

2 - If you are a professional user , please follow your supplier's instructions. - If the appliance is rented to you or left in your care, please contact your service provider. Help us protect the environment in which we live! Important Information iiiNorth American Cable Installer This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. Power Supply Information The power supply can be unplugged to turn off main power to the cable modem. It should also be easily accessible in an emergency. Power Cord Requirement This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV-F or IEC227 H03 VVH2-F having conductors with a cross-sectional area not less than.

3 75mm2. Operating Information Operating Temperature: 0 to 40 C (32 to 104 F) Storage Temperature: -20 to 70 C (-4 to 158 F) If you purchased this product at a retail outlet, please read the following: Product Registration Please fill out the product registration card that came with this product and return it immediately. Returning the card allows us to contact you if needed. Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No. _____ Serial No _____ Purchase Date: _____ Dealer/Address/Phone: _____ Table of ContentsTable of ContentsTable of ContentsTable of Contents ivCHAPTER 1: CONNECTIONS AND SETUP .. 1 INTRODUCTION .. 1 CABLE MODEM FEATURES .. 1 WHAT S ON THE CD-ROM .. 2 ACCESSING THE DIAGNOSTICS DISPLAY THROUGH THE CD-ROM.

4 2 COMPUTER REQUIREMENTS .. 2 CABLE MODEM OVERVIEW .. 3 FRONT PANEL .. 3 REAR 5 WALL MOUNTING .. 6 RELATIONSHIP AMONG THE DEVICES .. 7 WHAT THE MODEM DOES .. 7 WHAT THE MODEM NEEDS TO DO ITS 7 CONTACT YOUR LOCAL CABLE COMPANY .. 8 CONNECTING THE CABLE MODEM .. 9 CONNECTING THE CABLE MODEM TO A SINGLE COMPUTER .. 9 ATTACHING THE CABLE TV WIRE TO THE CABLE MODEM .. 9 IMPORTANT CONNECTION INFORMATION .. 10 ETHERNET CONNECTION TO ONE COMPUTER .. 10 CONNECTING MORE THAN ONE COMPUTER TO THE CABLE MODEM .. 11 TELEPHONE OR FAX CONNECTION .. 12 ACTIVATING THE CABLE MODEM .. 13 ACTIVATING THE EMTA .. 13 ACCESSING THE INTERNET .. 13 BASIC STATUS WEB PAGE GROUP .. 14 BASIC LAN .. 14 HARDWARE INFO .. 15 EVENT LOG .. 15 CM STATE .. 16 INITIAL SCAN .. 17 CHAPTER 2: ADDITIONAL INFORMATION .. 18 Table of ContentsTable of ContentsTable of ContentsTable of Contents vFREQUENTLY ASKED QUESTIONS .. 18 GENERAL TROUBLESHOOTING .. 19 FCC DECLARATION OF CONFORMITY AND INDUSTRY CANADA INFORMATION.

5 20 SERVICE INFORMATION .. 20 GLOSSARY .. 21 Chapter 1: Connection and SetupChapter 1: Connection and SetupChapter 1: Connection and SetupChapter 1: Connection and Setup 1 ChapterChapterChapterChapter 1: Connections and Setup1: Connections and Setup1: Connections and Setup1: Connections and Setup IntroductionIntroductionIntroductionIntr oduction Cable Modem Features CableLabs DOCSIS Standard Compliant. / Cable Europe Lab EuroDOCSIS Standard Certified. Support Multiple Provisioning Modes.

6 Support PacketCable / EuroPacketCable NCS (optional) MGCP compliant (Media Gateway Control Protocol) (optional configuration: SIP). Standard RJ-45 connector for 10/100/1000 BaseT Ethernet with auto-negotiation and MDIX functions; Support maximum Ethernet cable length up to 100m (Category 5). Support up to 8 downstream channels and up to 4 upstream channels. Giga tuner design. Maximum data rate upstream up to 131 Mbps (Theoretical) and downstream up to 440 Mbps (Theoretical). Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony; Support a maximum line length between themselves and an end-receiver (handset, answering phone, etc.) of up to 500 feet (AWG 26 ). Support simultaneous voice and data communications. Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM A-law, PCM -law, , , , , , , iLBC and BV16. Echo Cancellation. Voice Active Detection (VAD). DTMF detection and generation.

7 Comfort Noise Generation (CNG). Support fax and modem services. Transparent bridging for IP traffic. Remote operating firmware downloading. Support Web pages and private DHCP server for status monitoring. Clear LED display Support 5 REN when DC offset disable Both connections are not linked together (TEL1 is not connected to TEL2). Connection in general used in Europe: Pin 3 and 4 are used on port Tel1, Pin3 and 4 are used on port Tel2. Individual FXS ports, Tel1 and Tel2 phone jacks are not cross wired. TEL 1 and TEL 2 port are not connected on Hardware side. The following may affect the speed of your cable modem: your computer equipment and configuration (processor speed, amount of RAM, available disk space); the number of programs you are running at the same time; the capacity of your ISP; network traffic levels; the Ethernet device in use on your computer. Your cable company may or may not fully support the speed capabilities of this modem.

8 Chapter 1: Connection and SetupChapter 1: Connection and SetupChapter 1: Connection and SetupChapter 1: Connection and Setup 2 What s on the CD-ROM Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. CD-ROM Contents: Electronic file of the instruction book in additional languages Usage and troubleshooting tips Accessing the Diagnostics Display through the CD-ROM A button on the CD-ROM menu called Look at Diagnostics (found under the About My Cable Modem menu) launches your browser and displays status and diagnostic information stored within the modem in HTML format (if allowed by the cable operator). You may want to bookmark the IP address in your browser after the diagnostics page is displayed. Computer Requirements Personal computer with the following minimum system requirements (note that the minimum requirements may vary by Cable Company): IBM PC COMPATIBLE MACINTOSH** CPU Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows* 2000/XP/VISTA Mac OS** or higher Available Disk Space 125MB 50MB Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred) CD-ROM Drive Required Required Ethernet 10 BaseT, 100 BaseT,1000 BaseT 10 BaseT, 100 BaseT,1000 BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet.

9 You must have an Ethernet card and software drivers installed in your computer. You will also need a standard Ethernet cable to connect the Ethernet card to your cable modem. *Windows is a trademark of the Microsoft Corporation. **Macintosh and the Mac OS are trademarks of Apple Computer, Inc. Chapter 1: Connections and Setup 3 Cable Modem Overview Front Panel The following illustration shows the front panel of the model: The LEDs on the front panel are described in the table below (from left to right): THG57 THG57 THG57 THG571111 Power DS US ONLINE LINK TEL1 TEL2 Description Boot-up Operation ON ON ON ON ON ON ON Power on sec ON FLASH FLASH FLASH X X X Following system initialization complete to (before) DS scanning DOCSIS Start-up Operation ON FLASH X X X X X During DS scanning and acquiring SYNC ON ON FLASH X X X X From SYNC completed, receiving UCD to ranging completed ON ON ON FLASH X X X During DHCP, configuration file download, registration, and Baseline Privacy initialization DHCP status, LED SHOULD be ON 1 sec, and OFF 1 sec TFTP status, LED SHOULD be ON sec, and OFF sec ON ON ON ON X X X Operational (NACO=ON) ON FLASH FLASH OFF X X X Operational (NACO=OFF)

10 Channel Bonding Operation FLASH FLASH FLASH FLASH FLASH X X Wait registration with all DS and all US Lights Flash sequentially from the right to leftright to leftright to leftright to left Minimum duration 3 seconds X X X X OFF X X From 1 to 4 DS, from 1 to 4 LEDs are ON. From 5 to 8 DS, From 1 to 4 LEDs are flashing Duration 3 seconds OFF X X OFF OFF X X From 1 to 2 US, from 2 to 3 LEDS are ON. From 3 to 4 US, from 2 to 3 LEDS are flashing. Duration 3 seconds FLASH FLASH FLASH FLASH FLASH X X Wait registration with all DS and all US Lights Flash sequentially from the left to rightleft to rightleft to rightleft to right Minimum duration 3 seconds CM Registration ON ON ON ON X X X No US/DS Channel Bonding and Registered with Pre-D30 CMTS (Green LEDs) Chapter 1: Connections and Setup 4 Flavors ON ON ON ON X X X US/DS Channel Bonding and Registered with D30 mode (BLUE LEDs) ON ON ON ON X X X DS Channel Bonding (BLUE LEDs) ON ON ON ON X X X US Channel Bonding (BLUE LEDs) ON FLASH ON ON X X X Installation DS Partial service US Channel bonding ON ON FLASH ON X X X Installation US Partial service DS channel bonding ON FLASH FLASH ON X X X Installation DS & US Partial service ON ON ON ON X X X No US/DS Channel Bonding but Registered with D30 mode MTA initialization ON ON ON ON X FLASH OFF MTA DHCP ON ON ON ON X OFF FLASH MTA SNMP/TFTP ON ON ON ON X FLASH FLASH RSIP for NCS/Register for SIP CPE Operation ON X X X OFF ON FLASH X X OFF: No Ethernet carrier present ON: Ethernet carrier present, not traffic FLASH: Ethernet TX/RX traffic Note:Note:Note:Note.