USER’S GUIDE - GoWave

1 USER S GUIDEI nternet, Cable TV & Phone User's Guide1-866-WAVE-123 | ..3 Using Your Remote Control ..4 Programming Your Remote Control ..5 Audio/Video Cables ..5 Cable Television Basic Cable ..7 Installing Basic Cable Digital Cable ..7 Installing Digital Receiver TV On Demand ..8 The Interactive GUIDE ..8 high Definition TV ..8 Installing high Definition TV Digital Video Recorder/Multi-Room Digital Video Recorder ..9 Wiring Diagrams ..10 Troubleshooting ..20 high Speed Internet Your Cable Modem ..23 Configuring Your Computer ..25 Wave Email ..29 Webmail ..29 high Speed Internet Troubleshooting ..30 WavePhone Phone Equipment ..31 Connecting The Phone ..31 Standby Button Reset Button Battery Back-Up WavePhone Service During a Power Outage ..33 Portal ..34 Setting Up Your Voice Mailbox ..34 Accessing Your Voice Mail.

2 34 Voice Mail Features ..35 Calling Features ..36 Troubleshooting Tips ..38 Table of Contents3 Thank you for choosing Wave Broadband. Wave is your premier local provider of cable television, high -speed internet, and phone services. No matter which package you select we hope you will be impressed with our service from the breadth of our high -definition selection and the speed of our internet access, t o the savings of our home phone service and the variety of our exclusive local prides itself on being number one in hassle-free maintenance, offering FREE in-home service calls and live 24x7 customer care. With Wave there s no expensive equipment to buy or maintain, and no antennas or satellite dishes to worry User s GUIDE will help you install and get acquainted with your new service, and help you to reinstall your existing cable or internet connection should you get a new TV or Contact us!

3 With Wave Broadband you get prompt, courteous local service. It s just another reason why we are the best choice in TV, internet and phone. Technical support is available 24 hours a day, 7 days a week. If you have questions, please call us at 1-866-WAVE-123, or visit our website at In addition to the information in this GUIDE , you can find lots of other useful resources on our website such as:Welcome To Wave Broadband! Channel Line-ups TV Listings Account Information Bill Payment Email Support Services Webmail Technical Support and More!4 Using Your Remote ControlNote: Your remote may vary from the one shown here; however, the basic functions should remain the same. To see detailed diagrams of most Wave remotes, please visit the on-screen GUIDE , yellow is the highlight color.

4 To navigate the GUIDE , use the arrows on your remote control. The highlight appears on-screen to indicate your current selection. Press buttons on your remote to move the highlight. Press OK/SELECT to confirm your selection. Press EXIT on your remote to return to watching TV. For additional settings and information, please visit Your Remote ControlFor additional settings and information, please visit Search MethodYour cable remote may be used to control other devices within your entertainment system. You can use the Auto Search Method to find the correct code number for your equipment by following the steps below:STEP 1 Turn on the equipment you wish to operate with the 2 Press the device button (TV, VCR, DVD, or AUX) to be programmed and the [OK/SELECT] button simultaneously for 3 seconds. The device button LED will turn : The device button LED will turn on for 30 seconds.

5 The next step must be entered while LED is 3 Point the remote toward the equipment and press the [CH+] or [CH-] button one at a time or keep it pressed. The remote will emit a series of power on/off commands. Release the [CH+] or [CH-] button as soon as the equipment turns : You can verify that you selected the correct code by pressing the [POWER] button. The equipment should either turn on or 4 Press the same device button to store the code. The device button LED will blink twice to confirm that the code has been is possible to manually enter a code that directly corresponds to the brand of your device. Refer to the instruction manual that came with your remote, or to view the manual online, please visit Volume ControlBy following the steps below, you can program the volume controls (Volume Up and Volume Down) from one device to operate in another device mode.

6 The default volume control settings on the remote control are as follows:CBL: TV TV: TV VCR: TV DVD: TV AUX: AUXIf you wish to store the TV volume control in CBL mode, use the following 1 Press the [CBL] button and the [OK/SELECT] button simultaneously for 3 seconds. The [CBL] device LED will turn : The device button LED will turn on for 30 seconds. The next step must be entered while LED is 2 Press the [VOL+] 3 Press the [TV] button. The device LED will blink twice to confirm the return to the original state:If you wish to restore the CBL volume control to CBL mode, repeat the above steps by pressing [CBL] in STEP for Advanced FunctionIn the CBL mode, the M [MACRO] button can be programmed to act as a macro or favorite channel button. You can program up to three separate channels that can be accessed with a simple press of the M 1 Press the [CBL] button to select the CBL mode on your 2 Press the [M] button and [OK/SELECT] button simultaneously for 3 seconds.

7 The [CBL] device LED will turn on for 30 3 Enter the 3 or 4-digit channel number you want programmed first (for example, 007) using the Number Pad, then press the [STOP] button. Then enter the code for the next channel (for example, 050), then press the [STOP] button. Repeat this process for the third channel. The [CBL] button will blink once for each channel 4 Press the [CH+] button to store the functions that were selected. The [CBL] device LED will blink twice to confirm storage of the Battery WarningWhen the batteries are low and need to be replaced, the remote control LED will blink 2 times in sequence whenever a [POWER] button is pressed to turn on cable, or coax, is the standard cable line that is installed in your home.

8 If you have basic or digital cable, this may be the only kind of cable you RCA consists of three cables that deliver an analog output divided into red and white cables for stereo audio, and a yellow cable for video. They can be used to connect a Digital Cable Terminal (DCT) to a non-HDTV, a VCR or a stereo tuner. S-Video is a sharper alternative to the yellow RCA video cable, but still using the red and white RCA audio cables. It can be used to connect a DCT to a non-HDTV or a RCA consists of five cables that deliver the sharpest analog output, divided into red and white cables for stereo audio, and red, green and blue cables for video. They can be used to connect a DCT to a HDTV or a ( high Definition Multimedia Interface) is a single cable that delivers a digital audio and video output.

9 It can be used to connect a HD DCT to a HDTV. (You may still wish to use separate audio connections for Surround Sound.)DVI (Digital Video Interface) is a single cable that delivers a digital output. It can be used to connect a HD DCT to a SPDIF (Sony/Philips Digital InterFace) is a single cable that delivers Dolby Digital audio output. It can be used to connect a DCT to a stereo SPDIF is a single cable that delivers the best available Dolby Digital audio output. It can be used to connect a DCT to a stereo CablesMake the Best Connection!The cables you use to connect cable to your home entertainment equipment could be as simple as a single line to your television, or as complicated as a multiple component home theater. Your equipment will only work when using the right cables for the job, and you should know how you are hooking up your components.

10 Check the connectors to see what cables you are using:7 Cable TelevisionWave s cable services include basic cable, digital cable, high -definition television and digital video recording. Wave also offers TV On Demand in most areas. Only Wave gives you the local programming you want based on where you live, plus your favorite shows in your time you have selected digital cable, high -definition television (HDTV) or digital video recording (DVR), please refer to the On-Screen GUIDE brochure in your Welcome Kit to learn how to use the Interactive Program GUIDE included with your service. This will allow you to navigate the expanded channel choices, use parental controls, set program reminders, get detailed program information and CableWave Basic Cable is simple to install.