Using Technology-Based Therapeutic Tools in Behavioral ...

1 A TreATmenT ImprovemenT proTocol Using Technology-Based Therapeutic Tools in Behavioral Health Services TIP 60 A TreATmenT ImprovemenT proTocol Using Technology-Based Therapeutic Tools in Behavioral Health Services TIP 60 DEPARTMENT OF HEALTH AND HUMAN SERVICES Substance Abuse and Mental Health Services Administration Center for Substance Abuse Treatment1 Choke Cherry Road Rockville, MD 20857 Acknowledgments This publication was produced under the Knowledge Application Program (KAP) contract numbers 270-09-0307 and 270-14-0445 with the Substance Abuse and Mental Health Services Administration (SAMHSA), Department of Health and Human Services (HHS).

2 Christina Currier and Suzanne Wise served as the Contracting Officer s Representatives, and Candi Byrne served as KAP Project Coordinator. Disclaimer The opinions expressed herein are the views of the consensus panel members and do not necessarily reflect the official position of SAMHSA or HHS. No official support of or endorsement by SAMHSA or HHS for these opinions or for the instruments or resources described is intended or should be inferred. The guidelines presented should not be considered substitutes for individualized client care and treatment decisions. Public Domain Notice All materials appearing in this volume except those taken directly from copyrighted sources are in the public domain and may be reproduced or copied without permission from SAMHSA or the authors. Citation of the source is appreciated. However, this publication may not be reproduced or distributed for a fee without the specific, written authorization of the Office of Communications, SAMHSA, HHS.

3 Electronic Access and Copies of Publication This publication may be ordered from or downloaded from SAMHSA s Publications Ordering Web page at Or, please call SAMHSA at 1-877-SAMHSA-7 (1-877 726-4727) (English and Espa ol). Recommended Citation Substance Abuse and Mental Health Services Administration. Using technology -BasedTherapeutic Tools in Behavioral Health Services. Treatment Improvement Protocol (TIP) Series60. HHS Publication No. (SMA) 15-4924. Rockville, MD: Substance Abuse and MentalHealth Services Administration, Office Quality Improvement and Workforce Development Branch, Division of Services Improvement, Center for Substance Abuse Treatment, Substance Abuse and Mental Health Services Administration, 1 Choke Cherry Road, Rockville, MD 20857. HHS Publication No. (SMA) 15-4924 Printed 2015 ii Contents Consensus Panel.

4 V What Is a TIP? .. vii Foreword .. ix How This TIP Is Organized ..xi PART 1: A PRACTICAL GUIDE FOR THE PROVISION OF Behavioral HEALTH SERVICES .. 1 ..Part 1, Chapter 1 Introduction .. 3 .. 3 The potential Utility of Technology-Based Therapeutic Tools .. 5 An Overview of Behavioral Health Technologies .. 8 Emerging Technologies and Future Opportunities .. 17 Integrating technology Into Existing Services .. 20 Legal and Ethical Issues To Consider .. 21 Electronic Health Records .. 28 Concluding Comments .. 30 Part 1, Chapter 2 .. 33 Introduction .. 33 Vignette 1: Implementing a Web-Based Prevention, Outreach, and Early Intervention Program for Young Adults .. 34 Vignette 2: Using Computerized Check-In and Monitoring in an Extended Recovery 48 Vignette 3: Conducting a Telephone- and Videoconference-Based Pretreatment Group for Clients With Substance Use Disorders.

5 61 Vignette 4: Incorporating TAC Into Behavioral Health Services for Clients Who Are Hearing Impaired .. 74 Vignette 5: Using Smartphones To Support Recovery for Clients With CODs .. 83 iii Using Technology-Based Therapeutic Tools in Behavioral Health Services PART 2: AN IMPLEMENTATION GUIDE FOR Behavioral HEALTH PROGRAM ADMINISTRATORS .. 95 Part 2, Chapter 1 .. 97 Introduction .. 97 Adoption and Sustainability Considerations .. 100 Technological Capacity Considerations .. 108 Budgeting Considerations .. 114 Vendor and Consultant Selection Considerations .. 115 Data Management Considerations .. 116 Privacy and Confidentiality Considerations .. 117 Regulatory Considerations .. 120 Part 2, Chapter 2 .. 123 Introduction .. 123 Tools for Clinicians .. 123 Staff Recruitment and Supervision .. 131 Sample Telehealth Policies.

6 131 Appendix A Bibliography ..139 Appendix B Stakeholders Meeting Participants ..169 Appendix C Field Reviewers ..173 Appendix D Acknowledgments ..175 Index .. 177 Exhibits Exhibit : Principles To Guide TAC in the Behavioral Health Arena .. 5 Exhibit : Types of Prevention as Described by the Institute of medicine .. 7 Exhibit : Examples of Technology-Based Therapeutic Tools Across Technological Categories .. 18 Exhibit : Areas of Concern for Mobile Computing Devices .. 23 Exhibit : The Benefits of Using an EHR System .. 29 Exhibit : Randomized Controlled Trial of Depression Follow-Up Care via Online Messaging .. 60 Exhibit : Responsibilities of Stakeholders in the technology Adoption Process .. 102 Exhibit : Technological Competencies Required of Clinical Staff .. 105 Exhibit : Glossary of Common technology Terms.

7 124 Exhibit : Statements To Elicit Responses From Online Clients .. 126 Exhibit : Common Emoticons and Acronyms in Text-Based Communications .. 127 Exhibit : Considerations Regarding the Appropriateness of 128 Exhibit : Technological Competencies for Supervision .. 132 iv . Consensus Panel Note: The information given indicates each participant s affiliation as of 2011, when the panel was convened, and may no longer reflect the individual s current affiliation. Consensus Panels Chair Lisa A. Marsch, , Center for technology andBehavioral Health Dartmouth Psychiatric Research Center Hanover, NHFormer Director, Center for technology andHealth National Development and Research Institutes New York, NY Part 1 Consensus Panelists Thomas J. Kim, , , TX Sarah Lord, Principal Investigator, Center for technology and Health National Development and Research Institutes Cambridge, MA Richard N.

8 Rosenthal, , Department of Psychiatry St. Luke s-Roosevelt Hospital CenterNew York, NY Cynthia B. Sternfeld, Lambertville, NJ Nancy R. VanDeMark, , Wheat Ridge, CO Part 2 Consensus Panelists Thelma McClosky Armstrong, Director Eastern Montana Telemedicine Network Billings, MT Nancy R. VanDeMark, , Wheat Ridge, CO v . What Is a TIP? Treatment Improvement Protocols (TIPs) are developed by the Substance Abuse and Mental Health Services Administration (SAMHSA) within the Department of Health and Human Services (HHS). Each TIP involves the development of topic-specific best-practice guidelines for the prevention and treatment of substance use and mental disorders. TIPs draw on the experience and knowledge of clinical, research, and administrative experts in various forms of treatment and prevention.

9 TIPs are distributed to facilities and individuals across the country. Published TIPs can be accessed via the Internet at Although each consensus-based TIP strives to include an evidence base for the practices it recommends, SAMHSA recognizes that Behavioral health is continually evolving, and research frequently lags behind the innovations pioneered in the field. A major goal of each TIP is to convey front-line information quickly but responsibly. If research supports a particular approach, citations are provided. When no citation is provided, the information is based on the collective clinical knowledge and experience of the consensus panel. vii . Foreword The Substance Abuse and Mental Health Services Administration (SAMHSA) is the agency within the Department of Health and Human Services that leads public health efforts to advance the Behavioral health of the nation.

10 SAMHSA s mission is to reduce the impact of sub stance abuse and mental illness on America s communities. The Treatment Improvement Protocol (TIP) series fulfills SAMHSA s mission by providing evidence-based and best practice guidance to clinicians, program administrators, and payers. TIPs are the result of careful consideration of all relevant clinical and health services research findings, demonstration experience, and implementation requirements. A panel of nonfederal clinical researchers, clinicians, program administrators, and patient advocates debates and dis cusses their particular area of expertise until they reach a consensus on best practices. Field re viewers then review and critique this panel s work. The talent, dedication, and hard work that TIP panelists and reviewers bring to this highly par ticipatory process have helped bridge the gap between the promise of research and the needs of practicing clinicians and administrators to serve, in the most scientifically sound and effective ways, people in need of Behavioral health services.