VENDOR OPERATIONS MANUAL - Shopbop

1 BOP LLC CONFIDENTIAL 1 June 19, 2019 VENDOR OPERATIONS MANUAL BOP LLC CONFIDENTIAL 2 June 19, 2019 TABLE OF CONTENTS 1. WELCOME ) HOW TO USE THIS MANUAL 2. GENERAL ) CREDIT LIMIT ) RIGHT TO INSPECT ) VENDOR COMPLIANCE AND STANDARDS ) CHARGEBACK ) SHIPPING WINDOW ) LITHIUM-ION, LITHIUM METAL, OR RECHARGEABLE BATTEREIS ) HAZARDOUS MATERIALS 3. VENDOR AUDITS 4. GOLBAL TRADE IDENTIFICATION NUMBERS (GTIN, UPCs or EAN) ) INDUSTRY STANDARD REFERENCES ) PROVIDING BOP LLC WITH GTIN/UPC/EAN DATA )1. CATALOG PROVIDERS )2. NON-CATALOG VENDORS ) GTIN/UPC/EAN MARKING requirements 5.

2 packaging AND LABELING requirements ) TICKETING ) PRODUCT INFORMATION/LABELING )1. CARE INSTRUCTION LABELING )2. PRODUCT LABELING )3. SPECIFICATION SHEETS ) packaging 6. SHIPPING AND RECEIVING ) GENERAL SHIPPING requirements ) PACKSLIP/PACKLIST ) REQUESTING EXCEPTIONS BOP LLC CONFIDENTIAL 3 June 19, 2019 TABLE OF CONTENTS (CONT.) 7. FINANCIAL ) INVOICING ) PAYMENTS ) RETURNS ) DISPUTES 8. CHARGEBACKS ) LIST OF CHARGES 9. CONTACTS 10. APPENDIX BOP LLC CONFIDENTIAL 4 June 19, 2019 1) WELCOME Welcome to BOP LLC. We want to thank you for being a part of our family. BOP LLC is dedicated to our vendors; without you, we would not be where we are today.

3 To better serve you, we have provided the following BOP LLC VENDOR MANUAL to ensure that our VENDOR relationships continue to grow and develop. Our standards help you and us to efficiently service all customers, ultimately enhancing our customer experience on the Shopbop |East Dane websites. ) HOW TO USE THIS MANUAL BOP LLC strives to offer its customers the best men s and women s fashion selection at the highest level of service and convenience. Achieving this goal requires the full support of our vendors. The following MANUAL outlines the standards BOP LLC requires of our vendors throughout the stages of our product lifecycle.

4 While this MANUAL is meant to be comprehensive, we realize questions may arise. Please feel free to reach out to your Shopbop buyer contact with your questions. Additional contacts can be found in the contacts section at the end of the MANUAL . Please note that this MANUAL is subject to change without notice. The most recent version can be found at It is the responsibility of the VENDOR to monitor the website regularly for any updates. 2) GENERAL ) CREDIT LIMIT BOP LLC is not subject to credit limits. Orders cannot be held due to meeting or exceeding VENDOR -imposed credit limits. ) RIGHT TO INSPECT BOP LLC or its agents, have the right to inspect goods before accepting delivery, including the right to inspect product samples.

5 VENDOR COMPLIANCE AND STANDARDS All vendors are obligated to adhere to all requirements , as stated in this MANUAL and any Purchase Order. Any and all deviations from the standards in this MANUAL must be pre-approved in writing by BOP LLC. ) CHARGEBACKS BOP LLC is entitled to compensation for non-compliance with the specifications outlined in this MANUAL . Compensation may be in the form of an invoice deduction or, should BOP LLC request, a direct payment of chargeback. A complete list of charges can be found in section ) SHIPPING WINDOW The ship window is specified by two dates on the Purchase Order ( PO ).

6 The first is referred to as a start date and the second is referred to as a cancel date . POs should not be shipped to arrive before the START DATE and are expected to be in the BOP LLC Fulfillment Center no later than the CANCEL DATE. POs that are not delivered in their entirety on or before the cancel date must be pre-approved by the buyer representative. If a late PO (partial or full) is approved, BOP LLC may ask for an item discount and VENDOR -funded expedited shipping. BOP LLC CONFIDENTIAL 5 June 19, 2019 ) LITHIUM-ION, LITHIUM METAL, OR RECHARGEABLE BATTERIES Effective February 6, 2015 The Department of Transportation (DOT) Pipeline and Hazardous Materials Safety Administration (PHMSA) has modified the requirements governing the transportation of batteries containing lithium-ion, lithium metal or rechargeable batteries.

7 This affects the process of how we ship merchandise to our customers. BOP LLC requires the following information be provided prior to shipping these batteries to our fulfillment centers: 1. Company name, address and contact information 2. Product name 3. UPC 4. Number of batteries inside item 5. Number of batteries outside item 6. Battery type 7. Watt hours per battery or cell 8. Number of grams per battery 9. Battery passed UN Testing Criteria ( ) 10. Number of batteries shipped outside the product 11. Hazmat UN Number ) HAZARDOUS MATERIALS It is the responsibility of the person who initiates the shipment of a material to determine (or seek assistance to determine) if the material meets the definition of a hazardous material.

8 Each supplier, prior to shipping product to BOP LLC, is required to know if the product meets this definition. BOP LLC requires an SDS sheet that includes the completed transportation section for any product that meets this definition and is therefore regulated as a hazardous material by the DOT be sent to us prior to shipping the product to any of our facilities. Liquid hazardous material items must have the cap sufficiently sealed to prevent possible loosening or leakage during transportation (such as heat seal or other secondary means of closure). All vendors will comply with the DOT shipping requirements , including proper SDS documentation with all POs or be subject to a chargeback.

9 3) VENDOR AUDITS All vendors are subject to comprehensive auditing of purchase orders when arriving at our Fulfillment Centers. All merchandise must be compliant with the packaging and labeling guidelines (Section 5). Any non-compliant merchandise will be subject to a chargeback (listed in Section ) in order to recuperate costs associated with handling the problematic units/cartons. In some scenarios, non-compliance will result in returned units at the VENDOR s expense. Compliance with these requirements supports our common goal of expediting the flow of merchandise to the selling floor and correcting recurrent operational disruptions.

10 If inaccuracies or defects are suspected, a sample of 10% of the style, up to 50 units, will be subject to inspection by our Inventory Control and Quality Assurance teams. If deemed incorrect or defective by Bop LLC., we reserve the right to return goods at the VENDOR s expense. Any samples of defective items or pictures of defects totaling more than 5 individual units will not be accommodated, as this will result in delays in returns. BOP LLC CONFIDENTIAL 6 June 19, 2019 4) GLOBAL TRADE IDENTIFICATION NUMBERS (GTIN, UPCs or EANs) The use of one universal identifier (a GTIN, UPC, or EAN) is a best practice in which we require our vendors to partake and allows us to communicate using a common language.