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Verizon Number Transfer PIN Process

Verizon Number Transfer PIN Process Verizon Number Transfer PIN: March 24, 2020, Verizon Wireless updated communication regarding the intent to implement a new policy whereby ALL. Consumer Postpaid Account customers will obtain a Number Transfer PIN to use when porting away from Verizon Wireless. The updated communication announced the decision to postpone the customer launch for the Number Transfer PIN as a result of COVID-19. Our environment has become more stable and a new launch date of June 3, 2020 is planned. An additional reminder will be sent 14 days prior to launch. As previously communicated, this change is being implemented to protect against unauthorized port out activity. At the customer's request, a 6 digit Number Transfer PIN will be generated by the customer at the account level that must be used on Wireless Port Requests (WPRs) in the password/PIN field.

Verizon Number Transfer PIN: March 24, 2020, Verizon Wireless updated communication regarding the intent to implement a new policy whereby ALL Consumer Postpaid Account customers will obtain a Number Transfer PIN to use when porting away from Verizon Wireless. The updated communication announced the decision to postpone the customer launch for ...

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Transcription of Verizon Number Transfer PIN Process

1 Verizon Number Transfer PIN Process Verizon Number Transfer PIN: March 24, 2020, Verizon Wireless updated communication regarding the intent to implement a new policy whereby ALL. Consumer Postpaid Account customers will obtain a Number Transfer PIN to use when porting away from Verizon Wireless. The updated communication announced the decision to postpone the customer launch for the Number Transfer PIN as a result of COVID-19. Our environment has become more stable and a new launch date of June 3, 2020 is planned. An additional reminder will be sent 14 days prior to launch. As previously communicated, this change is being implemented to protect against unauthorized port out activity. At the customer's request, a 6 digit Number Transfer PIN will be generated by the customer at the account level that must be used on Wireless Port Requests (WPRs) in the password/PIN field.

2 Customers will have self-serve options to generate the Number Transfer PIN. After this change is implemented, Verizon Wireless Billing Account PIN Codes will no longer be used to validate port outs for Postpaid Consumer lines. Billing Account Numbers will still be required to match in addition to the Number Transfer PIN. The following slides provide some details on how the new Process will be implemented. 2. Number Transfer PIN: Experience (From Device). 1. Account Owner/Manager dials 2. Customer receives SMS after 3. Number Transfer PIN is Generated with #P-O-R-T Shortcode from the device authentication and qualification Expiration Date. Account Number is provided. 3. Number Transfer PIN: Experience (Digital via Account Settings - Web ). Use Case: Customer has a My Verizon account and needs a Number Transfer PIN; customer has a device or a verified email for secure authentication 4.

3 Number Transfer PIN: Experience (Digital via Account Settings - App ). Use Case: Customer has a device, My Verizon Online Account and needs a Number Transfer PIN. 5. Number Transfer PIN: Experience (Retail and Customer Care). Retail Use Case: Customer is unable to authenticate via device or verified email and needs a Number Transfer PIN. Rep will check customer's government-issued photo ID and generate a Number Transfer PIN. Customer Care Use Case: Customer is on the phone with a rep and needs a Number Transfer PIN; customer has device or verified email for secure authentication. 6.

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