1 visa Business School Course Catalog 2016. Contents Welcome to visa Business Acquiring & Acceptance ..2. Acquirer Business 2. Acquirer Risk 2. Understanding Merchant Acceptance .. 3. Bankcard Fundamentals ..4. Diving into visa Billing Statements ..4. Fundamentals of visa Business ..4. Understanding Interchange .. 5. visa First .. 5. Card Strategy & Card Profitabiliy .. 6. Card Program Management Level 1 ..6. Card Program Management Level 2 ..7. Portfolio Segmentation ..7. International Bankcard Management visa Global Challenge .. 9. Chargebacks & Dispute Resolution Changes .. 10. Dispute Training for Beginners .. 10. Master Dispute Case Filings .. 11. Understanding Dispute Resolution .. 11. Working Chip Card Disputes .. 12. Using visa Resolve Online .. 12. Chip Impacts on Other Chargebacks .. 13. Operations & Edit Package Fundamentals .. 13. eMIQ overview .. 14. Financial Reports .. 14. Implementing Chip with VSDC.
2 15. Innovation and Security in the Payment System .. 15. Managing Authorizations Effectively .. 16. EMV Terminal Configuration .. 16. Register at visa Technical Systems (Including Understanding Edit Package ) .. 17. VisaNet Financial Management .. 17. VisaNet Operations Management .. 18. VisaNet overview .. 18. Risk & Security ..19. EMV Chip: When to 19. Improving Issuer Authorization Rates With visa Consumer Authentication Service .. 19. Introduction to Fraud Prevention for 20. Introduction to Fraud Prevention for Acquirers .. 20. Fraud Prevention for Issuers and Acquirers .. 21. PIN Security .. 21. eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk ..22. visa Risk Performance Tracking (VRPT) .. 22. Register at Welcome to visa Business School The payment industry is complex, competitive and constantly every day with clients in the industry, as well as a select group of evolving to meet the demands of the modern consumer and external industry experts who can offer additional insights into keep pace with accelerating innovation.
3 Those organizations the most topical trends and payment techniques. that not only understand the systems and technologies that drive electronic payments, but also appreciate the environment Choice of Learning Solutions and dynamics of their markets, have a natural advantage over visa Business School is committed to developing leaders in their competition. visa Business School continually assesses the payments at all levels from senior managers and key decision- industry and the markets to understand key issues and drivers. makers to card center and operations employees. Whether you From this knowledge comes the ability to deliver training are new to the Business or an experienced veteran, our goal is to programs that meet the unique needs of our clients worldwide. provide you with the tools and relevant knowledge you need to continue to grow your Business and career. Expert Instructors We know that the demands of your Business can make With decades of expertise and practical payments experience it a challenge to find the time or training.
4 That is why we gained across every continent in the world, visa Business School offer a range of training channels and workshop locations faculty are uniquely positioned to deliver fresh insights and from which to choose. Browse our catalog or website at relevant strategies and best practices across a wide range of for complete descriptions of each payment topics. Our faculty consists of visa specialists who work course. WORKSHOPS. Our faculty conducts nearly 150 scheduled workshops around the world each year that cover key aspects of launching and managing profitable ca d programs for both issuers and acquirers. Highly interactive and practical, our courses address the full spectrum of product, marketing, operational, back offi , and risk management best practices and techniques. SPECIAL EVENTS. Each year, we host two of the industry's premier training events the International Bankcard Management School (IBMS) and the visa Global Challenge.
5 IBMS is a challenging, fi e-day learning opportunity aimed at strengthening your bankcard expertise through a comprehensive curriculum that combines traditional lecture-based instruction with state-of-the-art multimedia payment simulations. visa Global Challenge is a 10-week, team-based, online payment simulation that tracks each competing team's portfolio performance over a fi e-year period in a fi titious marketplace. Teams learn the different levers and Business decisions from peers and industry experts that impact portfolio performance. ON DEMAND COURSES. One of the most cost-effective and convenient ways to learn the fundamentals, visa Business School offers a range of online, self-paced courses on core payment topics. These one-to-three hour e-courses can be launched any time and from anywhere. Students have a full 30 days to complete a course. It's an excellent way for organizations to train large number of staff across various disciplines.
6 WEBINARS. Similar to on demand courses, our new webinar training channel is designed with convenience in mind. These short, instructor-led courses give you the opportunity to learn about core or topical issues from the convenience of your desktop, yet still retain the ability to interact with our skilled instructors. Our webinar schedule is new yet growing. Check our website regularly for updates. CUSTOM LEARNING. Your Business has its own unique challenges and needs. visa Business School 's custom learning solutions offers flexibl , personalized training that is delivered when and where you need it most. Any of our scheduled courses can be conducted in full or adapted to your specific equirements. We are happy to deliver training directly in your offic , anywhere in your local market, or from our own offic . For more information on custom learning, contact us at Registration You can register for any of our courses at Our website contains the most up-to-date information.
7 Visit regularly as new sessions or courses may be added or changed throughout the year. Note: You will need a visa Online ID to access our website. To obtain VOL ID, visit If you have questions or want additional information, please email us at Course content may vary by region. Not all courses are available in all regions. Participants should attend courses within their own visa region. Please refer to the workshop calendar for course dates and locations. Register at 2016 | Acquiring & Acceptance Acquirer Business Fundamentals This two-day course is designed to educate acquirers on the Laundering dynamics of processing and its operational functions from a Telemarketing Scams Business perspective. It provides an understanding of the unique Skimming Attacks marketing, operations and processing challenges and key factors Dispute Management that can help reduce costs and improve profitabili y. The course Information Security covers merchant sales and acquisition practices, common types Emerging Technologies of merchant fraud, chargeback processing, emerging payment technologies, merchant monitoring strategies, and the key Who Should Attend indicators that help in identifying merchant fraud schemes.
8 Management, sales and marketing staff from new acquirers Participants will work through a variety of case studies and group New management, sales and marketing staff from existing activities for a robust learning experience. acquirers Experienced staff who wish to refresh and update their Topics knowledge of acquiring What is Acquiring? Acquiring Profitabili y Course Type: Workshop Acquirer Business Drivers Duration: 2 days Merchant Marketing and Sales Regions: AP, CEMEA. Merchant Set-Up and Review Authorization, Clearing and Settlement Risk Management Merchant Fraud Prevention Merchant Bust-Outs Acquirer Risk Management The acquiring fraud risk management program is designed to Data Security Payment Applications and Payment Card provide in-depth training covering key topics on merchant credit Industry Data Security Standards (PCI-DSS). risk, operation risk, dispute resolution, fraud risk and data security.
9 Dispute Resolution Chargeback and Compliance The course provides insights on policies, processes and controls Terminal management and controls specific o acquiring risk management, and the appropriate Technologies for Risk Mitigation EMV, 3-D Secure, Line techniques and tools to deploy as part of managing acquiring risk Encryption, PIN Transaction Security Third-Party Agent Risk Management Topics Acquiring Risk - MIS, Performance Measurement, Benchmark overview of Payment Systems and Risk Management Scheme rules and risk compliance program Acquiring Controls and Policies - Operational and Risk Management Who Should Attend Acquirer Strategy and Organization Staff tasked with on-boarding new merchants Merchant Underwriting, Contracting and Setup Staff tasked with mitigating fraud losses Merchant Training, Card Acceptance Procedures, Card Security Features Course Type: Workshop Fraud Prevention Guidelines for Card-Present & Card-Absent Duration: 3 days Merchants Region: AP.
10 Merchant Activity Monitoring, Risk Monitoring Tools, and Suspect Activity Response Merchant Payments overview of Authorization Cardholder Verification and Identificatio Register at 2 | 2016. 2016 | Acquiring & Acceptance Understanding Merchant Acceptance The purpose of this course is to help acquirers better understand Card-Absent Guidelines payment acceptance best practices in order to assist their Recurring Transactions merchants properly process visa transactions, understand E-commerce Transactions visa products and rules, and protect cardholder data, while Card Verification Value 2. minimizing the risk of loss from fraud. Attendees will work Verified by visa through a variety of case studies and group activities ensuring a Website Best Practices robust learning experience. Who Should Attend Topics Acquirer staff responsible for merchant training and/or During this course, attendees will learn basic merchant rules and merchant relationship management.