VISION PRIMARY CARE TRAINING LTD CALENDAR …

1 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 1 VISION PRIMARY care TRAINING LTD CALENDAR 2018 VERSION 6 September 2018 Course content can also be found at You can book on line or use the booking form attached at the end of this document. IN HOUSE COURSES Suggestions for in house TRAINING on a half-day basis are: Chaperoning in General Practice Behaviour Modification & Motivational Interviewing for Nurses Customer care Telephone Skills for Front Line Staff Assertiveness Skills Dealing with Conflict/Difficult People To provide any of the courses for CCGs or Practices as in house TRAINING and/or adapt them to your specific needs contact Jane Lee for more information email: or ring on 07801 821928. PRATICE SUPPORT STAFF COURSE TITLE DATES VENUE COURSE OUTLINE COST + VAT NEW COURSE Phlebotomy Skills & Competency Tuesday 4th December Roundwell Medical Centre, Dr Torrens Way, Costessey, Norwich NR5 0GB The aim of this workshop is to enable practitioners to develop and demonstrate competence in the procedure of venepuncture relevant to your clinical area.

2 Aspiring phlebotomists will learn how to carry out proper infection control measures, and receive instruction on how to prepare the blood collection site, choose the proper collection tools and correct handling of transportation, processing and management of collected samples. The Definition of Phlebotomy & Role and Limitations of the Phlebotomist Laboratory, equipment and personal safety Infection Control and Hand Hygiene Practical session devices used, choosing your site, physiological factors, aspiration/vacuum methods of venepuncture Safe handling of sharps, blood samples and aftercare techniques Troubleshooting 175 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 2 Clinical Note Summarising In PRIMARY care pm Wednesday 17th October Tuesday 9th October Wednesday 24th October Thursday 25th October Thursday 17th January 2019 Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ New Queen St Surgery, Whittlesey Aldborough Surgery, Chapel Lane, Aldborough, Norfolk NR11 7NP 2 Rivers Medical Centre, 30 Woodbridge Road East, Ipswich IP4 5PB Bowthorpe Health Centre, Wendene, Bowthorpe, Norwich NR5 9HA This practical and interactive workshop has been designed specifically for summarisers within PRIMARY care to enable them to understand the purpose and significance of summarising both new patient records and incoming correspondence.

3 The workshop will provide a suggested step by step process for summarising new patient records. Information provided on this course is in accordance with the Good Practice Guidelines for GP electronic patient records V4 (2011). Delegates will have the opportunity to summarise a set of patient notes. What you need before you start The summarising process The importance of episodicity Use of problems Hints and tips on data entry and correct coding Importance of an accurate summary Records received via GP2GP Quality Assurance and maintenance 130 Chaperone TRAINING PM Course suitable for in house TRAINING . Ask for details. Background and context on the use of chaperones Role of the Chaperone Minimising risk Confidentiality/Consent Having a Chaperone Protocol Different patient groups learning disability/mental illness/ethnicity and other cultural considerations Difficulties and outcomes from case studies 375 in house up to 18 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 3 Medical Terminology Modules 1 & 2 (2 day courses) pm 1 Day Course (this is a shorter version of Modules 1 and 2.)

4 It does not cover all that these modules offer) Thursday 4th & 11th October Tuesday 16th & 30th October Wednesday 10th October Wednesday 31st October New Queen St., Whittlesey PE7 1AT Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ Framfield Medical Centre, Woodbridge Road, Woodbridge IP12 4FD Mount Farm Surgery, Lawson Place, Bury St Edmunds, Suffolk IP32 7EW Individual exercises, consultant letters, games, quizzes and group work all go to make this highly relevant course informative and interesting. The content includes the digestive, respiratory, cardiovascular, reproductive, endocrine, locomotive, and renal systems as well as abbreviations, signs and symbols, conditions, procedures and investigations. 155 95 Medical Terminology Module 3 pm Tuesday 6th November Wednesday 14th November New Queen St., Whittlesey PE7 1AT Bowthorpe Health Centre, Wendene, NR5 9HA Medical terminology for the circulatory, lymphatic, nervous systems, eyes and skin with conditions, diseases, procedures and investigations.

5 A mixture of individual exercises and group work with quizzes and games. It is advisable for delegates to have attended modules 1 and 2 first. 130 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 4 Understanding Blood Results & Other Tests for HCAs & Admin Staff pm Thursday 22nd November Friday 30th November Framfield Medical Centre, Woodbridge Rd, Woodbridge IP12 4FD Plowright Surgery, Jack Boddy Way, Swaffham PE37 7HJ Designed to increase staff s understanding and knowledge of what tests are taken, why and the results that are recorded and given to patients. To provide knowledge about the importance of blood and how and why we retrieve information from it to monitor patients health To understand blood cell formation To understand what cells are involved in chemistry and haematology and the basic range of tests and their meanings of haematology FBC, CRP, RBC WBC, Platelets, lymphocytes and monocytes To understand coagulation, INR, and triglyceride tests To provide knowledge on fasting blood sugar tests, cholesterol, HBA1C and lipids 100 Successful Supervision of Teams 1 day course pm Thursday 6th September New Queen St Surgery, Whittlesey, PE7 1AT Role and responsibilities of a supervisor Job descriptions for yourself and your team; Taking a part in appraising your team; the importance of selecting and TRAINING a new team member; Developing new skills to do the job more effectively Teams: How does a good team work?

6 How do your own teams compare? Improving your own teams. Motivating and nurturing your team Delegation: You can t do everything; How, what, why, when to delegate Over and under delegation the implications Leadership: Achieving the right balance; What do good leaders do? Getting the Best Out of People: Personal experiences; Case Studies; Dealing with poor performance 130 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 5 Dealing with Conflict/ Difficult People pm Shorter course suitable for in house TRAINING . Ask for details. Tuesday 2nd October New Queen St Surgery, Whittlesey PE7 1AT PRIMARY care Providers are now being judged and measured on how they treat their patients. CQC Essential Standards demand that patients are treated with dignity and respect and those with particular needs are able to access services. Aimed at front line staff this enables them to understand the nature of conflict, how it can be managed and greater understanding of their own behaviour and explore the effect it may have on others in meeting patient s needs in an increasingly demanding environment.

7 130 Data Protection & Record Keeping or pm Ask for details This half-day workshop is suitable for all staff working in the practice and will enable enable delegates to feel more confident to share patient data safely and within the Law by aiming: To support the provision of high quality care by promoting the effective and appropriate use of information To encourage responsible staff to work closely together, preventing duplication of effort and enabling more efficient use of resources To develop support arrangements and provide staff with appropriate tools to enable them to discharge their responsibilities to consistently high standards To enable organisations to understand their own performance and manage improvement in a systematic and effective way 95 NEW COURSE Understanding Prescriptions pm Wednesday 12th December Roundwell Medical Centre, Dr Torrens Way, Costessey, Norwich NR5 0GB The aim of this workshop is provide delegates with the knowledge required to effectively manage repeat prescribing.

8 The course will provide delegates with an overview of medications and repeat prescribing requirements. This course is suitable for new managers or members of staff who are taking a more active role in repeat prescribing. 100 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 6 Please bring an up to date MIMS with you. The course content: Understanding Repeat Prescribing, Branded and Generic Medication, Main Drug Groups and Their Uses, Abbreviations, Exemptions from Payments, Medication Reviews and Reauthorisation of Prescriptions, The Future Electronic Prescribing Dispensing Basics 1 Day Course pm Ask for details What is your role as a dispenser in general practice? Communicating effectively with patients/team members to minimize mistakes and risks. The Prescription Form - Types of prescription forms, Ensuring the form is completed correctly; What to do when a mistake is spotted; Exemptions and ticking boxes; Collecting the correct fees; Submission for payments; Prescription abbreviations Repeat Prescribing - what happens in your practice re how a prescription is received?

9 What happens when a patient rings in urgently for a repeat? What happens when a patient needs a review before their next prescription is issued? Patient collections, van services, pharmacy services, care homes etc Understanding the BNF and Drug Tariff Endorsing The Controlled Drugs Register Health & Safety Issues in the Dispensary 130 Assertiveness Skills pm Shorter course suitable for in house TRAINING . Ask for details. This half-day workshop is suitable for any members of the practice team who wish to improve their assertiveness skills in managing staff, working with colleagues or dealing with patients. At the end of the workshop delegates will: Understand the concepts of assertiveness and how it makes communication more effective Recognise different forms of behaviour (passive, aggressive, 100 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 7 assertive) and identify their own dominant behaviour type Adopt techniques to use the right works, tone and body language to behave assertively Communicate confidently when they need to say no, raise an awkward issue, Telephone Skills for Front Line Staff Suitable for in house TRAINING .

10 Ask for details. Of course we all know how to use the phone! This workshop aims to equip practice staff with strategies for dealing with misunderstandings, frustrations and blame enabling responsibility, reliability and respect. We will be using a mix of tutor input, structured exercises, role play and sharing of delegates experience and knowledge, so please be prepared to give your active participation. 375 in house up to 18 Customer care pm Shorter course suitable for in house TRAINING . Ask for details. PRIMARY care providers are being judged and measured on how they treat patients. Patient satisfaction is constantly monitored as a key measure. CQC Essential Standards demand that patients are treated with dignity and respect and those with Particular needs are able to access services. Aimed at front line staff this course will include:- The concept of customer care within PRIMARY health care Managing patient expectations Effective communication face to face and on the telephone A can do approach to assisting patients and presenting the Practice in a positive manner Listening to our customers and establishing needs Taking ownership of problems and resolving them as early as possible 130 VISION PRIMARY care TRAINING LTD Address: The Covert, Hunts Lane, Netherseal, South Derbyshire, DE12 8BJ Tel: 07801 821928 Email: 8 PRACTICE NURSES & HCAs COURSE TITLE DATES VENUE COURSE OUTLINE COST + VAT Diabetes Update for HCAs pm Thursday 18th September Tuesday 30th October New Queen St Surgery, Whittlesey, PE7 1AT Aldborough Surgery, Chapel Lane, Aldborough, Norfolk NR11 7NP This half day course is being run by Lucy Archer, RN, Dip N, MSc and covers: Anatomy and physiology What is diabetes?