Vovici Enterprise 6

1 Installation guide Vovici Enterprise January 2012 Prepared for the Exclusive Use This document contains proprietary and confidential information of Verint Systems Inc. and may not be distributed to any persons or organizations for which it was not intended. For installation support, please contact our Vovici Enterprise installation experts at If phone support is requested an installation expert will call the phone number requested. Or visit: Please contact Vovici technical support if any of the information shown here is incorrect. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Vovici , A Verint Company. Copyright 2012 Verint Systems Inc.

2 All Rights Reserved Worldwide. Confidential and Proprietary Information of Verint Systems Inc. All other company and product names are trademarks or registered trademarks of their respective holders. Printed in the United States of America January 2012 Contents Installing Vovici Enterprise .. 5 Setup .. 5 SQL Server Notes .. 6 Oracle Notes .. 6 Requirements .. 6 Downloading Vovici Enterprise File .. 8 Running the Installer .. 9 File .. 17 Windows Server 2003 Authentication and Permissions .. 18 Windows 2003 Server Permissions .. 18 Vovici Enterprise Authentication .. 19 Windows Authentication .. 24 Windows Server 2008 Authentication and Permissions .. 30 IIS 6 Management Compatibility .. 30 Windows 2008 Server Permissions .. 30 Vovici Enterprise Authentication .. 31 Windows Authentication .. 37 Configuring Database Connections .. 43 Access Administrative Portal.

3 43 Setup Database Connection .. 45 Configuring Default Workgroup .. 48 System Options .. 52 Connection .. 52 Resync Tables Run Table Setup .. 52 Mail Setup .. 53 Password Security .. 54 System Administrator .. 55 Contents Vovici Enterprise Installation guide 4 Vovici , A Verint Company 2012 Verint Systems Inc. All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC. Adding More Workgroups (Optional) .. 56 Creating User Accounts .. 60 Manually Adding a User Account .. 60 Importing a User Account .. 61 Importing from Active Directory .. 63 Web Services .. 63 Testing Environment .. 64 Appendix .. 65 Determining the Web Server Root in Microsoft IIS 6 (Windows Server 2003) .. 65 Determining the Web Server Root in Microsoft IIS 7 (Windows Server 2008) .. 65 Framework .. 66 Knowledge Base .. 66 IIS Default 67 Chapter 1 Installing Vovici Enterprise Please read the Setup and Requirements section before beginning the installation of Vovici Enterprise .

4 Setup Vovici Enterprise can be installed on a single server machine, or on a separate App Server (for handling survey design and survey reporting) and a Web Server (for handling survey submissions). This document only applies to an installation on a single server setup. For instructions regarding a multi-server setup, contact our installation experts at See the diagram below. Vovici Enterprise installation diagram Chapter 1 Installing Vovici Enterprise Vovici Enterprise Installation guide 6 Vovici , A Verint Company 2012 Verint Systems Inc. All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC. A Database Server is required that must also be available to save the survey responses (The Database Server can also be on the same machine that Vovici Enterprise is installed on, but is not recommended for performance reasons).

5 Before Vovici Enterprise can be installed, the database must be configured with a user that should have permission to create, update, alter, and delete tables and rows in the database. SQL Server Notes 1 If dbdatareader and dbdatawriter Security Roles have been assigned to the account the ability to create tables must be added in order for the account to perform all needed database functions. 2 The account must use SQL Authentication in order to function. 3 Vovici Enterprise only works with the default instance. Named instances will not work. Oracle Notes Assigning the Security Roles Create and Resource to a user generally contains the required permissions for our application. When running the Vovici Enterprise installer on the Application Server, the user must be logged into Windows as a Local Administrator account (not a Domain Administrator) in order for the installer to be able to properly install all the necessary files.

6 Requirements The following requirements must be fulfilled before Vovici Enterprise can be installed. 1 Service Pack 1 for Windows 2003 Server must be installed and the server re-started before the installation of Vovici Enterprise can begin. 2 Vovici Enterprise is a .NET application so Framework needs to be installed on the server. Microsoft .NET Framework (version ) is available at: must be allowed inside Microsoft IIS. Follow the steps below to achieve this: For Windows Server 2003: a Open Microsoft IIS. b Click Web Service Extensions. c Highlight d Click Allow. Chapter 1 Installing Vovici Enterprise Vovici Enterprise Installation guide 7 Vovici , A Verint Company 2012 Verint Systems Inc. All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC. For Windows Server 2008: a Open Microsoft IIS. b Click the Computer name in the left pane.

7 C In the Features View, double-click ISAPI and CGI Restrictions. d Highlight e Under Actions on the right side, click Allow. 3 You can find the hardware requirements for Vovici Enterprise at the link below: 4 You can find the software requirements for Vovici Enterprise at the link below: This is in addition to the requirements and prerequisites listed earlier in this document. Chapter 2 Downloading Vovici Enterprise File To begin the installation process, perform the following steps: 1 In a Web browser, navigate to the correct URL for the server s operating system: For 32-bit servers: For 64-bit servers: 2 Click Save (Steps 2-4 refer specifically to Microsoft Internet Explorer and may be different on other browsers.) 3 Choose a local directory to save the installer and make a note of this directory. 4 Click Save to begin downloading the installer.

8 Once the download is complete, proceed to the next section. NOTE Our technicians will prove invaluable in assisting the server configuration and Vovici Enterprise installation. You can contact them at for assistance downloading and installing Vovici Enterprise . Chapter 3 Running the Installer Once the installer has been downloaded, locate the file and follow the steps below to unzip it and begin the installation. 1 Double-click the installer (.MSI) file and click Run to continue. The following warning message may appear. Running the software IMPORTANT Do not select Never run software from Vovici Corporation, otherwise installers produced by Vovici will never work on the server. Chapter 3 Running the Installer Vovici Enterprise Installation guide 10 Vovici , A Verint Company 2012 Verint Systems Inc. All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC.

9 2 The Windows installer launches and the Welcome to the Vovici v6 Setup Wizard dialog appears. Welcome to the Vovici v6 Setup Wizard dialog The version of the Vovici Enterprise installer can be found by following the steps below: a Right-click the file, and then click Properties. b Click Summary. c The version number is in the Comments field. This is the version of the installer not the application itself and can help our Installation Specialists and Technical Support staff discover which version of the software is being installed. See image below. Chapter 3 Running the Installer Vovici Enterprise Installation guide 11 Vovici , A Verint Company 2012 Verint Systems Inc. All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC. Vovici Properties dialog NOTE Click Cancel at any time to stop the installation. Chapter 3 Running the Installer Vovici Enterprise Installation guide 12 Vovici , A Verint Company 2012 Verint Systems Inc.

10 All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC. 3 Click Next. The End-User License Agreement dialog appears. End-User License Agreement dialog 4 Read the license agreement and, if it is acceptable, select the I accept the terms in the License Agreement check box. Chapter 3 Running the Installer Vovici Enterprise Installation guide 13 Vovici , A Verint Company 2012 Verint Systems Inc. All Rights Reserved Worldwide. CONFIDENTIAL AND PROPRIETARY INFORMATION OF VERINT SYSTEMS INC. 5 Click Next. The Web Site and Application Name dialog ap pears. Web Site and Application Name dialog 6 In the Select the web site the application should be installed on drop-down list, select the Web site where the application will be installed. 7 In the This name will be a part of the application URL field, enter the name for the virtual directory inside Microsoft IIS that will be used to access the Vovici Enterprise application.