WCO E-LEARNING PROGRAMME - clikc.wcoomd.org

1 1/16 WCO CLiKC! Connection and Access Guide for Users 2/16 SUMMARY 1. INTRODUCTION .. 3 HOW TO USE THIS GUIDE .. 3 NOTE .. 3 2. WHAT ARE THE TECHNICAL PREREQUISITES? .. 4 HARDWARE SPECIFICATIONS .. 4 SOFTWARE SPECIFICATIONS .. 4 WHAT IF I DON T HAVE THIS SOFTWARE? .. 4 3. WHAT DO I DO DURING MY FIRST VISIT TO CLIKC? .. 5 HOW DO I LOGIN MY FIRST TIME? .. 5 HOW DO I EDIT MY USER PROFILE? .. 7 4. HOW DO I LOGIN? .. 8 REGULAR LOGIN PROCEDURE .. 8 WHAT IF I LOSE MY PASSWORD? .. 9 5. HOW DO I USE THE MAIN PAGES?.. 10 THE DASHBOARD .. 10 HOW DO I USE THE DASHBOARD?

2 10 6. HOW DO I VIEW THE LEARNING MODULES? .. 12 VIEWING THE MODULES .. 12 VIEWING YOUR RESULTS .. 13 7. HOW DO I GET MY CERTIFICATE? .. 15 8. WHERE DO I GET ADDITIONAL HELP? .. 15 9. UPDATES .. 15 10. PERSONAL NOTES .. 16 3/16 1. Introduction How to use this guide This manual is divided into chapters which introduce you to the various functionalities offered by CLiKC. You will find a detailed explanation of the functionalities. However, for fast-facts, just follow the step-by-step procedures set out in the blue boxes. Example: Action 1 Action 2 There are many pictures in this guide.

3 Some of the pictures include small red ovals which will draw your attention to necessary information. It is also worth noting that paragraphs marked with a ! provide clarifications, tips and advice on certain points. With this assistance, you should soon feel confident about following the training effectively and using the various functionalities offered by the platform. However if you do encounter any problems using our platform, please do not hesitate to contact us at Note The platform you are going to use is called Moodle. It is a training management tool which gives you access to the WCO E-LEARNING PROGRAMME : CLiKC!

4 It will enable you to connect to the lessons which your tutor has selected for you, and to access the various statistics about your learning process. You will also be able to communicate with all of the E-LEARNING PROGRAMME participants who are following the same training paths as you, and with your tutor. ! For WCO Staff: You will find that the platform is designed as a teaching tool and therefore your permissions will be called student, teacher, etc. The various departments, resources, catalogues, etc. are all called courses. You must be enrolled in a course in order to view said course s forum and other details.

5 4/16 2. What are the technical prerequisites? Your computer will need to have the following specifications: Hardware specifications You will need the following hardware configuration as a minimum: 512 Mo RAM available You will need a sound card to listen to the sound commentary, but if you don t have one you can still access the modules without difficulty just choose the silent option Internet connection (minimal speed of 1Mb/s) Screen resolution : min. 1024x768 pixels Software specifications You will need to have the following software installed on your computer: Operating System: Windows Vista or above Web browser: o Mozilla Firefox (Version 15 or higher) o Google Chrome (Version 12 or higher) o Internet Explorer (Version 9 or higher) Adobe Flash Player 10 or above Acrobat Reader 8 or above Please note that all features cannot be supported on mobile devices and MacOS-based systems.

6 Especially, you will not be able to open some of the E-LEARNING courses on these devices while other features of the website should work properly. ! ! ! For problem-free operation it is also essential to deactivate all pop-up blocking software. The way to do it will depend on the web browser you are using. The following link will help you with detailed instructions depending on your web browser: What if I don t have this software? It can be downloaded and installed free of charge. For Macromedia Flash Player, proceed as follows: Open your browser Go to Click "Install now" Follow the instructions on the screen For Acrobat Reader, proceed as follows: Open your browser Go to Click "Download" Follow the instructions on the screen 5/16 3.

7 What do I do during my first visit to CLiKC? How do I login my first time? After you request a username and password from the national co-ordinator who is responsible for this WCO PROGRAMME in your Administration, you will receive an email titled: CLiKC, the WCO Customs Learning and Knowledge Community: New user account. Connect to CLiKC by the link provided within the email. The following screen will appear: Login using the personal codes (Username and temporary password) provided in the email mentioned above. These two codes are strictly personal. Follow the provided link: Click on the "Username" field found at the left Key in your Username Click on the "Password field Key in your temporary password received in the registration e-mail Click Login 6/16 You will be requested to choose a personal password the first time you log in.

8 In order to do so: Click on the "Current password" field Key in you re the temporary password received in the registration e-mail Click on the "New password field Key in your personal password Click on the "New password (again) field Confirm your personal password Click Save Changes Click "Continue" when the confirmation message appears ! It is advisable to copy/paste the password given in the email because it will contain many odd characters. ! For security purposes, passwords must contain at least one capital letter and one number. 7/16 You will then need to accept the general conditions of the site s policy.

9 Click on the language in which you would like to read the site policy Read the conditions Click "YES" after finishing. After you have accepted the policy agreement, you will be linked to your user profile. How do I edit my user profile? You can use this page to edit a variety of details about yourself that will help you communicate with other users. Click on the menu located at the top right of the screen Select the "Profile" item Click on the link "Edit my profile" Edit the fields of your choice Click Update profile when you are finished ! You are strongly encouraged to please include a photo of yourself.

10 ! To reach your user profile from any page, click your name at the very top right and use the drop-down menu. 8/16 4. How do I login? Regular login procedure Open your web browser Type in the address bar You will then see this screen. ! Use Internet Explorer, Mozilla Firefox, or Google Chrome to access the CLiKC platform. No other browsers are suitable for the moment. From this page, you may already access important information about the WCO and CLiKC by clicking on the links provided. Connect to CLiKC by using your personal codes (Username and password). You will find the Login block at the left hand side.