WE ARE BNSF.

1 WE ARE bnsf . WHATEVER YOU WANT TO KNOW ABOUT CONTACTING EMPLOYEE SERVICES, BENEFITS & MORE IT S ALL RIGHT HERE Employee Services Help Line Employee Services Helpline Company Line (817) 593-6400 or Toll Free: (800) 234-1283 (Option 1 FMLA IVR) Email: Salaried and Scheduled employees EAP+Work Life Program EAP+Work Life Program (Employee Assistance Program) (800) 383-2327 Salaried & Scheduled employees and family members: 24/7 help with work/life challenges, counseling referrals, legal/financial concerns, child/elder issues Health Scheduled Employees Benefits Overview (817) 352-1258 or Scheduled employees: Overview of all benefit plans Health Plan Elections (View, Enroll, Change) National health, dental, vision, life insurance plan details and elections.

2 Includes contact information for Teladoc, Best Doctors, Vital Decisions and Health Advocate Summary Plan Descriptions Scheduled bnsf Plan Descriptions Scheduled employees: Links to official plan booklets Leaves Administration Team (817) 352-3371 or Scheduled employees: Leaves of absence requests Family Benefits Available on Employee Tab of the Employee Portal Scheduled employees Dependent Care assistance program and Adoption Benefits Health Salaried Employees Benefits Overview Salaried employees: Overview of all benefit plans Health Plan Elections ( bnsf Benefits Center) (833) 277-8051 Available on Employee Tab of the Employee Portal View, enroll, change coverage details; SSO to BCBS, cigna , Aetna, Health Equity.

3 Provider network listings, Life/AD&D beneficiary changes, report qualified events Summary Plan Descriptions Salaried Summary Plan Descriptions Salaried employees: Links to official plan booklets Caremark Prescription Drug (800) 378-7559 See Health Plan Elections above Salaried employees (active and retiree): Prescription drug coverage details, claims history, network pharmacy info, order prescriptions Medical Blue Cross Blue Shield (BCBS) (888) 399-5945 Employee Portal > Health Plan Elections or cigna (800) 244-6224 (1800-Cigna24) Employee Portal > Health Plan Elections or Salaried (active and retiree) employees: Medical Program coverage details, claims history, network provider info, request an ID card Healthcare Navigation Services Health Advocate (for BCBS only) (866) 695-8622 cigna (800) 244-6224 (1800-Cigna24) Salaried employees who are enrolled in a bnsf Medical Option: help finding the right health care resources, navigating the complexities of the health care system and using health care coverage effectively Locate a Quality Surgeon SurgeryPlus (for BCBS only) (855) 200-2113 cigna (800) 244-6224 (1800-Cigna24) Salaried (active and retiree) employees who are enrolled in a bnsf Medical option.

4 To locate quality surgeons Telemedicine Teladoc (for BCBS only) (800) 835-2362 888-726-3171 855-667-9722 Salaried (active and retiree) employees who are enrolled in a bnsf Medical option WE ARE bnsf . Health Salaried Employees (continued) Aetna Dental (877) 238-6200 See Health Plan Elections above Salaried employees: Dental coverage details, claims history, network provider info, request an ID card EyeMed Vision (866) 723-0513 See Health Plan Elections above Salaried (active and retiree) employees: Vision coverage details, claims history, network provider info HealthEquity HSA, HRA, HCFSA, or DCFSA (866) 346-5800 See Health Plan Elections above Salaried employees (active and retiree).

5 HSA, FSA and HRA coverage details, claims, beneficiary MetLife Life MetLife STD & LTD (800) 638-5433 (800) 638-2242 See Health Plan Elections above (disability) Salaried employees: participant coverage details, claims information, online disability claims submission OptumHealth Financial Services (866) 301-6681 Salaried (active and retiree) employees: Direct bill and COBRA continuation benefits administrator Via Benefits (formerly OneExchange) (855) 663-4219 Medical coverage for post-65 (Medicare-eligible) retirees Retirement Pension - bnsf Pension Center (800) 811-0687 Salaried employees, retirees & surviving spouse: questions, estimates and reporting retiree deaths (website is for estimates only) Vanguard 401(k) (800) 523-1188 Salaried & Scheduled (including former T.)

6 Rowe Price participants) employees: questions, loans, withdrawals, rollovers, changes, enrollment, distributions Railroad Retirement Board (877) 772-5772 Salaried & Scheduled employees, retirees & surviving spouse: information and resources about Railroad Retirement Benefits QDRO Consultants (800) 527-8481 A QDRO (Qualified Domestic Relations Order) is the legal document assigning a portion of retirement benefits to an alternate payee typically in connection with a divorce. Salaried & Scheduled employees: questions or to obtain a QDRO template Power of Attorney Fax (847) 554-1568 bnsf POA Team PO Box 1432 Lincolnshire, IL 60069 To request/initiate Power of Attorney Relocation Altair Global (877) 290-8500 (817) 352-3399 or Program overview available on Employee Tab of the Employee Portal For all relocation related questions.

7 Altair website accessible by relocation participants only Compensation E*Trade (800) 838-0908 All stock option questions Payroll-ESPP-enrollment (800) 274-6739 Available on Employee Tab of the Employee Portal Stock purchase program EQ-DSPP (no longer restricted) and ESPP shares (800) 468-9716 Questions regarding DSPP stock WE ARE bnsf . Wellness Wellness (817) 352-1639 Available on Employee Tab of the Employee Portal Salaried, Scheduled & bnsf Logistic employees: Wellness programs include health screenings, flu shots, fitness discounts, health education Health Coach (Railroad Health Link) (866) 735-5685 Scheduled employees and spouses: to help reach health goals, get started losing weight, improve fitness, or quit tobacco Health Coach (Health Advocate) (866) 695-8622 Salaried employees and spouses: to help reach health goals, get started losing weight, improve fitness, or quit tobacco Miscellaneous bnsf Foundation (817) 867-6458 Contact Person.

8 Deanna Dugas support & improve the communities that bnsf serves Hardship Program (817) 352-6020 Contact Person: Linda Poundstone financial assistance to employees, retirees or family members of recently deceased employees experiencing catastrophic-type event Achievement, Service & Retirement Awards (817) 593-3158 Contact Person: Allyson Burton all service award questions Family Benefits Available on Employee Tab of the Employee Portal Adoption Benefits Discount Offers bnsf Railway Employee Discount Program FMLA Process Short Term Disability (STD) Process (salaried employees) Stock Options Obtain FMLA packet and application form from Employee Portal.

9 Path: bnsf Employee Portal > Employee tab > Manage Vacation/Sick time > Apply for FMLA Employee or family member needs to contact MetLife by phone or submit a claim online Employee becomes eligible for STD beginning on the 6th consecutive calendar day he/she is disabled Employee/family is responsible for making sure MetLife receives required documentation Disability payments will cease and/or need to be reimbursed if required documentation is not provided within timeframe set by MetLife and found in the SPD The processing team completes the Work Event to move the employee to inactive or active service Path: bnsf Employee Portal > Employee tab > Manage Vacation/Sick time > Leave of Absence Compensation Team (817) 593-6447 If an employee leaves bnsf of their own accord they must exercise their stock options by their last day on the payroll If an employee voluntarily exercises seniority, their stock options will be forfeited.

10 Guideline Chart for Rules upon termination can be found in Your Total Rewards. Salaried to Scheduled Transfers Scheduled to Salaried Transfers When a Salaried employee exercises seniority they remain on Salaried benefits until the end of the month. If the employee exercises seniority after the 20th of a month the Salaried benefits will continue until the end of the following month. Advise employees returning to craft to email for requirements to enroll in benefits. When a Scheduled employee gets a promotion, their Salaried benefits begin on the first of the month following 30 days worked in a Salaried position (exception is Feb. 1st, benefits begin on March 1).