Welcome to Mercure - accorhosting.com

1 Welcome to MercureSTAFF HANDBOOKMREF Tradeco Version 2012/2013V1 2013 3 Welcome4 Mercure benefits4 Employment- An Open Door dialogue - Statement of main terms of employment (contract of employment) - Payroll details Method and intervals of payment Payroll details for new starters Payroll details on leaving the company Tax Office Probationary period Notice periods Expenses 8 Accor Advantage10 Holiday and Leave-Holiday entitlement and conditions -Special and compassionate leave Maternity leave/adoption leave Paid paternity leave Additional paternity leave Parental leave - Sickness benefit 15 Absence from work - Absence notification Absence and timekeeping Appointments - Access to medical reports - Timekeeping - Statutory time off Public dutiesJury service Flexible working 20 Company rulesand procedures20 General- Safety - Timekeeping - Company property (including food)

2 And equipment - Hotel premises - Reception - Meals, staff canteen, kitchen - Rules for drivers of company and/orcustomers vehicles - Procedures and Policies - Gross misconduct 29 Disciplinary and Dismissal Procedure- Appeal procedure - Grievance procedure - Cash and money handling procedure - Policy on social media 33 Personal presentation standards34 Uniform 35 Hair 36 Jewellery37 Appearance 39 Diversity and social responsibility39 Equal opportunities and social responsibility - Duty of Managers - Harassment complaint procedure 42 Environmental commitment - Part of the community 43 Welcoming guests with disabilities - Treating people as individuals 45 Working arrangements 45 Retirement policy, shortage of work and redundancy policy 46 Licensing and Excise Laws47 Working hours48 Other employment49 Overtime50 Smoke-free workplace policy 51 Processing of personal data53 Mystery customer policy 54 Health and Safety procedures54 Company general policy statement 56 Essential food procedures - Food Hygiene Regulations 58 Hotel security - Bomb threat procedures - Control of Substances Hazardous to Health (COSHH)

3 60 Manual handling 61 Fire safety procedures62 Acknowledgement and Acceptance FormContents2 Previous | NextWelcomeContentsAcknowledgement andAcceptance FormHealth and SafetyproceduresDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefitsMercure at work3 Previous | NextWelcome to Mercure HotelsThis booklet has been designed to inform you of the main aspects of our employee practices, which affect you as amember of our team. Please take time to read through it and ask your Manager if you are unclear of any every effort is made to ensure that the contents of this booklet are up to date, from time to time we do amendour practices so it is always a good idea to check with your Manager or indeed look in the Employee InformationBinder which is kept at the front an employee of the hotel your employer is MREF Tradeco Ltd, however your hotel is managed by Accor UK onbehalf of the owner, and therefore we have extended some Accor benefits and employment practices to you as amember of the Accor this booklet you will find the following sections.

4 Employee benefits Rules and procedures Diversity and social responsibility Working arrangementsWe hope you will enjoy a long and productive career with our group and we Welcome you to our andAcceptance FormHealth and SafetyproceduresDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefitsMercure at work4 Previous | NextPrevious | NextAn Open Door dialogueFrom the time of your arrival, the company offers you a personalised and convivial working environment. You willdiscover a world where both your professional and personal life are taken into consideration. In line with thephilosophy of the company, you are given the opportunity at all times to converse directly with your Managers,particularly when attending Open Table meetings. The company s Open Door Policy gives you the opportunity to discuss any aspect of your employment or therunning of the hotel with your Head of Department/Assistant or the General Manager.

5 Open Table meetings areorganised at the hotel, local, brand or national level, allowing the opportunity to converse openly and confidentiallywith your Manager, senior Manager of the country or indeed of the brand. At a country and brand level it alsopermits exchange between colleagues in other hotels and brands of the company. As a team member, you will enjoythe advantages of belonging to the Mercure family who take care of both your professional and personal | Accor Advantage | Holiday and leave | Absence from workAn Open Door dialogue | Statement of main terms of employment | Payroll details WelcomeContentsAcknowledgement andAcceptance FormHealth and SafetyproceduresDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefitsMercure at work5 Previous | NextStatement of main terms ofemployment (contract of employment)What is a contract of employment?

6 When you are first employed, you receive your contractof employment signed by you and your Manager. Thecontract of employment is signed in duplicate: one copyis for you, the other is for the company. It is a documentthat commits you to the company and commits thecompany to you. Your contract of employment contains all the necessaryinformation, including: the date your employment commenced the term of the contract (if applicable) details of working hours the exact title of your job the amount of gross pay holiday entitlement benefits notice period disciplinary, appeal and grievance procedures right to work in the UKThe contract of employment must be kept in a safeplace, not only while you are employed in your presentposition, but also afterwards. Even if you change jobsduring your working life, you may need it. The contractof employment should be read in conjunction with theStaff handbook and the Employee Information | Accor Advantage | Holiday and leave | Absence from workAn Open Door dialogue | Statement of main terms of employment | Payroll details WelcomeContentsAcknowledgement andAcceptance FormHealth and SafetyproceduresMercure at workDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefits6 Previous | NextPayroll detailsMethod and intervals of paymentYou are paid on a calendar monthly basis directly into abank account of your choice.

7 Salaries are paid in arrearson the last working day of each month, and tax andNational Insurance will have been deducted. All queriesor changes in personal details should be addressed toyour Manager as soon as possible. Payroll details for new startersYou must supply your immediate Manager with: P45 form* bank details personal address, personal contact numbersand email address date of birth National Insurance Number passport and eligibility to work in the UK next of kin details ethnic origin* If you are working for the first time in this country, the company willsupply you with a P46 form which you should fill in and give to yourimmediate you join the company on a day other than thefirst day of the month, you will receive your salary prorata for the time worked at the end of the calendarmonth. Payroll details on leaving the company Where you leave the company on a day other than thelast day of the month, the corresponding portion of yoursalary, any outstanding holiday pay plus your P45 will beavailable on the last day of the | Accor Advantage | Holiday and leave | Absence from workAn Open Door dialogue | Statement of main terms of employment | Payroll detailsWelcomeContentsAcknowledgement andAcceptance FormHealth and SafetyproceduresMercure at workDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefits7 Previous | NextTax OfficePlease ask your Manager for details of your local periodAll new appointments are subject to a probationaryperiod of three months, unless stated otherwise in yourcontract.

8 During which you are required to give and willreceive one week s notice unless your Contract ofEmployment states periodsYou are entitled to receive from, and are required to give,the company the following periods of notice:Over one month s but under three months service: three months but under five years service: five years continuous service: one week for eachcomplete year of service to a maximum of 12 weeksafter 12 the absolute discretion of the company, payment inlieu of working notice may be mutual agreement, these notice periods may company will reimburse employees for all approvedreasonable expenses wholly and necessarily incurred inthe course of their work. Details of the expenses policyare confirmed in the Employee Information | Accor Advantage | Holiday and leave | Absence from workAn Open Door dialogue | Statement of main terms of employment | Payroll detailsWelcomeContentsAcknowledgement andAcceptance FormHealth and SafetyproceduresMercure at workDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefits8 Previous | NextAccor AdvantageAs a valued member of the team, you can takeadvantage of a comprehensive range of benefits this iswhat we call the Accor Advantage.

9 If you would likemore information on any of the benefits please visit theAccor UK HR intranet or ask your Bienvenue Card employee discountschemeAll team members with six months service are entitledto receive the Accor Bienvenue Card which offers youand accompanying family members (spouse/civil partnerand children) 30% discount on the best available rate foraccommodation and breakfast at Accor hotelsworldwide (subject to availability).Family member breaksAccor Bienvenue Card holders can bookaccommodation for their immediate family members(spouse/civil partner, children, parents, brothers andsisters) and take advantage of the Bienvenue rate atAccor hotels in the UK and Ireland (NB: this is notavailable at Accor hotels outside of the UK and Ireland).Accor bonus breaksAfter six months service, employees can benefit fromtwo free breaks of one or two days (subject toavailability) in any Accor UK and Ireland hotel (excludingSofitel and some franchise hotels) in a 12-month schemeWith effect from 1st September 2013 the Companyparticipates in the State Pension arrangements knownas the National Employees Savings Trust (NEST).

10 Provided you reach the qualifying criteria you willautomatically be enrolled into the scheme if you areeligible to join the NEST scheme or become eligibleduring your employment you will be notified and be senta full information pack. You do have the right to opt outof NEST should you wish to do so. Certain individualscan opt into NEST depending on individualcircumstances. If you would like more information pleasecontact the Benefits our best headhunterIf you introduce someone to us under the AccorIntroduction Programme and we hire them on apermanent contract, you earn a gross bonus of 150after the person passes the three-month probationaryperiod. General Managers, Area General Managers,Directors and HR staff are not eligible for this | Accor Advantage| Holiday and leave | Absence from workAccor AdvantageWelcomeContentsAcknowledgement andAcceptance FormHealth and SafetyproceduresMercure at workDiversity and socialresponsibilityPersonal presentationstandardsCompany rules andproceduresMercure benefitsWorkplaceoptionsInternationalopp ortunitiesHoliday and specialleaveBestheadhunterPensionschemeT raining anddevelopmentStaff meals and uniformsBonus breaksStaff hoteldiscount cardChildcarevouchersMercure benefitsWorkplaceoptionsInternationalopp ortunitiesHoliday and specialleaveBestheadhunterPensionschemeT raining anddevelopmentStaff meals and uniformsBonus breaksStaff hoteldiscount cardChildcarevouchers9 Previous | NextWorkplace Options (formerly Employee AdvisoryResources (EAR))