WELCOME TO MERCY! - Des Moines

1 TO OUR VALUED PATIENTS AND FAMILIES: WELCOME TO mercy ! On behalf of our mercy Medical Center Family, WELCOME to mercy . It is our privilege to serve you and your guests during your stay. Our goal is to provide a Remarkable mercy Experience to everyone we are privileged to serve. We will make your stay with us as pleasant and comfortable as possible, and we will do everything possible to exceed your expectations. This patient and family guide has been developed to introduce you to mercy and provide helpful information about our services. We tried to anticipate many of the questions you may have to make your stay as comfortable as possible. For concerns regarding safety or your care, please speak with the director of the area where you are located or call our Patient Advocate at (515) 643-2861.

2 TABLE OF CONTENTS. Thank you for choosing mercy for your health care services. We want to be the hospital and health care system for you and your family. During Your 2. 5. Sincerely, Discharge 8. Robert P. Ritz Important Phone page President 1. DURING. YOUR STAY. At mercy , we are committed to connecting with you to provide the highest quality of care available. Each element of your stay is designed with comfort in mind. NURSES: Registered nurses are a critical link between you Your bed is electrically operated and can be controlled from and other members of your health care team. They help the buttons on the side rails. Additionally, a nurse call button communicate your needs, explain important information is located on either your bedside table, the remote or on your about your treatment, participate in your recovery, assess bed's side rail.

3 When you push the call button, your nurse will conditions, plan and evaluate your daily care, administer be alerted and will attend to you. medications and IV placements and provide education about your medical condition. Other members of this team may include a clinical outcomes nurse who serves as a YOUR HEALTH CARE TEAM liaison between you and the rest of your health care team. (Navy blue scrubs). PROVIDERS: During your stay, you will likely have a team of doctors involved in your care. This team may include your attending physician (the physician supervising your PATIENT CARE TECHNICIANS: Patient Care Technicians treatment); members of the staff, including hospitalists (PCTs) work under the supervision of nurses and providers (physicians who make rounds at the hospital in place of by assisting with taking vital signs, maintaining your patients' personal physicians); or residents (doctors-in- personal hygiene, assisting with meals and helping in other training who have received their medical degrees and are ways to make sure you are comfortable during your stay.)

4 Now specializing in a selected field of medicine). Other (Green scrubs). members of this team may include physician assistants or nurse practitioners. (White coats). 2. CARE COORDINATION TEAM: Our expert team of RN have questions or concerns. You have a right to question case managers and social workers are here to assist in your anyone who is involved with your care. care planning and discharge needs. The Care Coordination team works closely with the nursing staff and physicians PATIENT CONCERNS. to ensure your post-hospital transition is well coordinated For concerns regarding safety or your care, please speak and successful. Common services provided are: skilled and with the director of the area where you are located or call the nursing home placement, home care, home infusion, medical Patient Advocate at (515) 643-2861.

5 Equipment set up and other needs identified by the patient and family. For assistance and more information please call PAIN MANAGEMENT. our Care Coordination Department at (515) 247-3293. At mercy , your pain management is very important to us. We take time to listen to and understand your individual concerns and reports of pain and discomfort. We have a ADDITIONAL MEMBERS OF YOUR HEALTH CARE host of different services available including nurse pain TEAM MAY INCLUDE: clinicians, an outpatient pain clinic, and nurse pain champions Chaplains throughout the hospital. Please let your nurse know if you feel these additional services would be helpful to you. Clinical Dietitians Dietary Staff (chef coat, black pants) TOBACCO USE.

6 Environmental Services staff (blue button-down shirt, mercy is a tobacco-free campus. No smoking, chewing black pants) tobacco or e-cigarettes are allowed on the property. Speak with your nurse or doctor about options if you are Interpreters uncomfortable not smoking or using tobacco products. Radiologists and Radiology Technicians Rehabilitation services: Physical Therapists, Speech VALUABLES AND PERSONAL BELONGINGS. Therapists, Occupational Therapists (black scrubs) Please protect your personal belongings and valuables. Pharmacists and Pharmacy Technicians (dark teal and We recommend you send home your keys, wallet, personal burgundy scrubs) papers, home medications, jewelry and other items not essential to your stay.

7 Phlebotomists and Lab Staff Transporters (gray polo shirt, black pants) WEAPONS. mercy prohibits weapons of any kind on the property. Contact Public Safety at (515) 247-3111 to have any RECOGNITION OPPORTUNITIES. weapons placed in locked storage during your stay. mercy offers several recognition programs to honor staff for providing remarkable care and service. If you would like to recognize a mercy staff member, please ask your nurse for WIRELESS INTERNET (WI-FI). a LiveUp Gram or a DAISY Award nomination form. DAISY. mercy provides a free high-speed internet connection for Award nomination forms are also available online at mercy . patients and visitors. Click or tap your wifi settings and look for dm/daisy.

8 The network labeled Guest, then select that network. PATIENT SAFETY PHONE SERVICE. Patient rooms are equipped with a phone and your phone Patients and their safety are a priority at mercy . Physicians, number will be provided to you to share with friends and nurses, therapists and other caregivers will work to provide family. You may make local phone calls free of charge from safe care to protect you against accidental injury. However, your room by dialing 9 to get an outside line. Long distance it is important you and your family member or friend also be calls must be paid for at the time of service. To call with a involved in this process to ensure your safety.

9 Credit card or collect, dial 55, wait for the dial tone, then dial 00. A long-distance operator will come on the line to The single most important way you can help to prevent assist you. To use a calling card, follow the directions on the medical errors is to be an active member of your health care card. team. That means participating in every decision about your health care. At mercy , we encourage you to speak up if you Charging stations for electronic devices are located within 3. the hospital for guest convenience. DINING AT mercy TELEVISION CHANNELS. mercy CLOSED CIRCUIT (RELIGIOUS). ROOM SERVICE. CH-5, (ABC). (In-room ordering, call 4-4444) CH-6, WOI RTV. Patient meals are provided through Room Service.

10 A menu DISNEY. will be provided with instructions and hours of service. If CH-8, KCCI-TV (CBS). you are unable to order independently, please talk with the CH-9, KCCI ME TV. nursing staff. Room Service meals are also available for family NICKELODEON. members and guests to purchase. CH-11, KDIN-TV (PBS). CH-12, KDIN CREATE. mercy MARKETPLACE & GRILLE CH-13, (NBC). (Main Building, Level A, east of the main elevators) CH-14, ANTENNA TV. The cafeteria offers a wide variety of food choices, seven CH-15, WEATHER. days a week. Menus vary daily and are posted outside of CHANNEL. the cafeteria's main entrance. Hot food is served daily from CH-17, KDSM FOX. 6:15 9:30 , 10:45 2 and 4:45 7 Hot KDMI THIS TV.