Welcome to PT-1 Transportation provided by MART!

Welcome to PT-1 Transportation provided by MART! Hours: Monday - Friday 7:00AM to 7:00PM Book Your Ride To book: Please call between 7:00AM to 7:00PM at least 3 week days before your appointment. How to plan your ride: Call our toll-free phone: 1-866-834-9991 Pick your language: (English: 1, Spanish: 2, Russian: 3) Pick Option 3 for the MassHealth Call Center Follow the telephone directions Please do not press 0. If you do, the message will start over. Confirm Your Ride Please have your MassHealth card number ready before you call.

Dec 03, 2018 · • Please do not press 0. If you do, the message will start over. Confirm Your Ride • Please have your MassHealth card number ready before you call. • Call us to find out: • Your vendor • Contact information • Pick up time Use our 24-hour Interactive Voice Response system (IVR) to check on your ride 1 to 3 days before your appointment:

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Transcription of Welcome to PT-1 Transportation provided by MART!

1 Welcome to PT-1 Transportation provided by MART! Hours: Monday - Friday 7:00AM to 7:00PM Book Your Ride To book: Please call between 7:00AM to 7:00PM at least 3 week days before your appointment. How to plan your ride: Call our toll-free phone: 1-866-834-9991 Pick your language: (English: 1, Spanish: 2, Russian: 3) Pick Option 3 for the MassHealth Call Center Follow the telephone directions Please do not press 0. If you do, the message will start over. Confirm Your Ride Please have your MassHealth card number ready before you call.

2 Call us to find out: Your vendor Contact information Pick up time Use our 24-hour Interactive Voice Response system (IVR) to check on your ride 1 to 3 days before your appointment: Call 1-866-834-9991 Pick your language: (English: 1, Spanish: 2, Russian: 3) Pick Option 2 to hear about your ride Follow the telephone directions If you want to talk to a customer service representative: Call 1-866-834-9991 Pick your language: (English: 1, Spanish: 2, Russian: 3) Pick Option 3 for the MassHealth Call Center Cancel Your Ride Please let us know as soon as you want to cancel.

3 To cancel 1 to 3 days before: Call 1-866-834-9991 - Option 2 Same day cancellations: Call a customer service agent (1-866-834-9991 - Option 3) at least one hour before the pickup time. Complaints How to call in a complaint: Call 1-866-834-9991 Pick your language: (English: 1, Spanish: 2, Russian: 3) Pick Option 4 to reach MART s Quality Assurance Department Return Ride If you are planning a ride home: Call your Transportation vendor when you know the time you want to go home You may have to wait up to one (1) hour after you call PT-1 Users You must have an approved PT-1 form from your provider If you do not have a PT-1 form or if you have questions about your PT-1, please call the MassHealth Customer Service Center at 1-800-841-2900 Additional Assistance MART is not allowed to.

4 Transport others unless allowed by your health care provider make additional stops to or from your home or your appointment If you need help getting in and out of the vehicle and into your appointment, ask your provider to find an escort or a Personal Care Attendant (PCA) to travel with you All Transportation vendors will have the name of their company on their vehicle. Only get in the vehicle that has the name of the company that is booked to drive you. Learn more about MART on our website: You will find: Frequently Asked Questions (FAQ) MassHealth Transportation message Center Consumer Portal Program, which lets you manage your Transportation needs Holidays when we are closed Definitions: Vendor = the company that supplies you with Transportation Escort = the person that goes with you to your appointment and can help you on and off the vehicle To book = to arrange, to plan, to schedule Thank you!

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