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WELCOME TO TIMEWISE FOOD STORES - …

WELCOME TO TIMEWISE food STORES Congratulations and WELCOME to TIMEWISE food STORES . TIMEWISE food STORES is owned and operated by Landmark Industries. You have joined a company that takes pride in its employees. We are glad to have you on our team. Our commitment to customer satisfaction and quality service is realized through the efforts of hardworking, dedicated employees. Our goal is to provide our customers with a pleasant shopping experience in clean, comfortable STORES . We expect you will be an active participant in that process and that you will contribute significantly to the Landmark/ TIMEWISE family. Enthusiastic, courteous, friendly employees are the key to our success.

WELCOME TO TIMEWISE FOOD STORES Congratulations and welcome to Timewise Food Stores. Timewise Food Stores is owned and operated by Landmark Industries.

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Transcription of WELCOME TO TIMEWISE FOOD STORES - …

1 WELCOME TO TIMEWISE food STORES Congratulations and WELCOME to TIMEWISE food STORES . TIMEWISE food STORES is owned and operated by Landmark Industries. You have joined a company that takes pride in its employees. We are glad to have you on our team. Our commitment to customer satisfaction and quality service is realized through the efforts of hardworking, dedicated employees. Our goal is to provide our customers with a pleasant shopping experience in clean, comfortable STORES . We expect you will be an active participant in that process and that you will contribute significantly to the Landmark/ TIMEWISE family. Enthusiastic, courteous, friendly employees are the key to our success.

2 You are a very important part of our business. As we prosper and grow together, we will support you in your TIMEWISE food STORES career with benefits, training and opportunities. Once again, WELCOME to TIMEWISE food STORES . Kent Brotherton Robert Duff Marshall Dujka Steve Dujka HR 08/16 2 PURPOSE OF EMPLOYEE HANDBOOK This handbook is intended for use by employees of TIMEWISE food STORES ( TIMEWISE .) It provides information on many of the company s benefits, policies and procedures and is to be used as a helpful guide. Due to limited space, all company benefits, policies and procedures are not included or fully covered.

3 The primary sources of information about existing policies, procedures and benefits are the TIMEWISE Policy and Procedures Manual and the Safety Manual. Each store has copies of these manuals, and you are expected to read them during your training program. If you have any questions, please do not hesitate to contact your supervisor. TIMEWISE may add new policies and procedures and modify or delete existing ones at any time. You will be notified if a change affects you. It is your responsibility to follow any changes in policy or procedure. Changes to policy may only be made at the corporate level. Neither an oral promise or statement made by a supervisor may be considered a change in policy nor will it be looked upon as an agreement with an employee.

4 All corporate policies or employee directives must be in writing. If any part of this handbook is found to be unenforceable and invalid, the rest of our policies and procedures in the manual will remain valid and in effect. To help you get to know us, it is important that you read this handbook carefully. It will explain how we do things, what you can expect from us and what we expect from you. The information in this handbook is not a promise or contract between TIMEWISE and you, and does not change your status as an at-will employee. At-will employment is explained later in this handbook. Employment with TIMEWISE food STORES is based on mutual consent.

5 Both you and TIMEWISE have the right to end your employment at will, with or without cause, at any time. If you have any questions after reading the handbook, please immediately contact your supervisor for clarification. HR 08/16 3 TABLE OF CONTENTS WELCOME TO TIMEWISE food STORES ..1 PURPOSE OF EMPLOYEE HANDBOOK ..2 ABOUT LANDMARK INDUSTRIES ..5 COMPANY STRUCTURE ..5 OUR PLEDGE TO YOU ..6 CULTURE AND VALUES ..6 EXPECTATIONS OF YOU ..6 EMPLOYMENT AND HIRING Equal Employment Opportunity ..7 Business Ethics ..7 Sexual or Other Unlawful Harassment ..7 Anti-Retaliation ..8 At-Will Employment ..8 Americans With Disabilities Act.

6 8 Lactation Breaks ..8 Employee Information Changes ..8 Hiring of Relatives and Relationships between Employees ..9 Rehires ..9 Termination of Employment ..9 Transfers ..9 Full-time/Part-time Status ..9 Outside Employment ..9 COMMUNICATIONS ..10 Open Door Policy ..10 JOB PERFORMANCE ..11 Job Functions and Classifications ..11 Employee Training ..12 TABC Certification ..12 food Handling Certification ..13 Performance Review ..13 Progressive Discipline and Standards of Conduct ..13 Promotion From Within ..14 PAYROLL PRACTICES ..14 Work Schedules ..14 Attendance and Absenteeism ..14 Accurate Reporting of Time ..14 Break Policy.

7 14 Work Hours ..15 Overtime ..15 Paydays ..15 Paycheck Deductions ..15 Personal Check Cashing/Use Policy ..15 WORKPLACE PRACTICE ..15 Parking ..15 Smoking Policy ..15 Visitors and Telephone Calls ..16 Cell Phones ..16 Telephone Courtesy ..16 Personal Appearance ..16 Pants/Slacks ..16 Footwear ..16 Caps and Hats ..16 Jewelry Standards ..17 Tattoos ..17 Uniforms ..17 Firearms and Weapons ..17 HR 08/16 4 Emergency Situations and 17 Social Media ..18 Release of Information ..18 Media ..18 Confidentiality ..18 Solicitation and Distribution ..19 Substance Abuse: Alcohol and Drugs ..19,20 Consumption of Merchandise.

8 20 Backdoors .. 21 Personal Property ..21 Company Property ..21 Customer Satisfaction .. 21 Customer Complaints ..21 Sale of Alcoholic Beverages ..22 Sale of Tobacco Products ..23 Lotto/Lottery Sales .. 23 Cash and Merchandise Handling .. 23 Credit Cards .. 23 Inventory Control ..23 Loss Prevention ..24 Employee Theft .. 24 Customer Theft ..24 Carelessness and Failure to Follow Company Policies and Procedures .. 24,25 Statement of Honesty and Integrity ..25,26 BENEFITS ..27 Limited Medical Group Health .Plan ..27 Flexible Spending Account ..27 401 (k) .. 27 Paid Time Off ..27,28 Holidays ..28 Bereavement Pay.

9 28 Jury Duty .. 28 Voting .. 28 Family and Medical Leave Act ..29 Additional Military Leave ..29 Personal Leave .. 29 Workers Compensation ..30 SAFETY AND SECURITY ..31 Safety and Health Policy Statement ..31 On the Job Injuries ..32 TIMEWISE Safety Manual ..32 No Heroes Policy ..32 Loitering ..32 Clean and Safe Floors ..32 Damage to Store ..33 Incident Camera ..33 Robbery Prevention ..33 If a Robbery Occurs ..34 After a Robbery .. 34 If Management is Not Available..34 Emergency Fuel Shut Off ..34 Outside Hazards ..34 A GENERAL SAFETY STATEMENT ..34 A FINAL COMMENT ..34 EMPLOYEE HANDBOOK RECEIPT AND ACKNOWLEDGMENT.

10 35 HR 08/16 5 ABOUT LANDMARK INDUSTRIES Landmark Industries owns and operates TIMEWISE food STORES (dba TIMEWISE food STORES , hereinafter referred to as TIMEWISE or Company .) These convenience STORES are located in Houston, San Antonio, Austin and Laredo under all of the major fuel brands. Many locations include full service delis and restaurants such as McDonalds. Landmark Industries corporate office is located in Houston, Texas. As a gasoline wholesaler, Landmark Industries sells Shell, Valero, Exxon, Chevron, Mobil, and Texaco branded gasoline to many independent operators. We are an industry-recognized leader in convenience store design and construction.


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