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1 Any form of violence in the workplace can devastate your safety culture. This course introduces the student to an important seven-step process of developing an effective workplace violence prevention program. This course covers various topics, including initial assessment, written policy development, prevention measures, training, reporting and investigation, post-incident follow-up, and program evaluation. When workplace violence is reduced and eliminated, you are sure to see an increase in employee morale and a decrease in employee turnover, which positively affects your workplace violence Copyright 2017 Geigle Safety Group, Inc. Page 2 of 62 This page intentionally blank OSHA cademy Course 720 Study Guide Preventing workplace violence Copyright 2017 Geigle Safety Group, Inc.

2 No portion of this text may be reprinted for other than personal use. Any commercial use of this document is strictly forbidden. Contact OSHA cademy to arrange for use as a training document. This study guide is designed to be reviewed off-line as a tool for preparation to successfully complete OSHA cademy Course 720. Read each module, answer the quiz questions, and submit the quiz questions online through the course webpage. You can print the post-quiz response screen which will contain the correct answers to the questions. The final exam will consist of questions developed from the course content and module quizzes. We hope you enjoy the course and if you have any questions, feel free to email or call: OSHA cademy 15220 NW Greenbrier Parkway, Suite 230 Beaverton, Oregon 97006 + Disclaimer This document does not constitute legal advice.

3 Consult with your own company counsel for advice on compliance with all applicable state and federal regulations. Neither Geigle Safety Group, Inc., nor any of its employees, subcontractors, consultants, committees, or other assignees make any warranty or representation, either express or implied, with respect to the accuracy, completeness, or usefulness of the information contained herein, or assume any liability or responsibility for any use, or the results of such use, of any information or process disclosed in this publication. GEIGLE SAFETY GROUP, INC., DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Taking actions suggested in this document does not guarantee that an employer, employee, operator or contractor will be in compliance with applicable regulations.

4 Ultimately every company is responsible for determining the applicability of the information in this document to its own operations. Each employer s safety management system will be different. Mapping safety and environmental management policies, procedures, or operations using this document does not guarantee compliance regulatory requirements. Revised: August 24, 2018 Copyright 2017 Geigle Safety Group, Inc. Page 4 of 62 This page intentionally blank Course 720 Contents Course Introduction .. 1 workplace violence a preventive approach .. 1 The Law .. 1 The Importance of Planning .. 1 Be prepared .. 2 The benefits of a joint effort .. 2 Module 1: Initial Assessment and Security Review.

5 3 Introduction .. 3 Form a Planning Group/Threat Response Team .. 3 Working with Your Union .. 4 Defining violence in the 4 Type I - Criminal Act .. 5 Type II - Recipient of Service .. 5 Type III - Employment Relationship .. 5 Type IV Personal Relationship .. 6 Determining risk factors for workplace violence .. 6 Conducting a security survey .. 7 Module 1 Quiz .. 8 Module 2: Developing an Effective Written Policy .. 10 Write a comprehensive policy 10 Advantages of Written Policies .. 10 Policy Statement Contents .. 10 Course 720 Recommended Approaches .. 11 Model Policy for workplace Threats and violence .. 12 Module 2 Quiz .. 14 Module 3: Developing a Written violence Prevention Plan .. 16 Introduction .. 16 Warning Signs of violence .. 16 Be proactive: confront the problem early-on.

6 17 Proactive control measures .. 17 Prevention measures for each violence type .. 18 Type I (Criminal violence ) Prevention Measures .. 18 Potential Type II (Recipient of Service) Prevention Measures .. 19 Potential Type III (Employment Relationship) Prevention Measures .. 19 More about administrative control strategies .. 20 Module 3 Quiz .. 23 Module 4: violence Prevention Program Education and Training .. 25 Training violence Prevention .. 25 Training strategies and techniques .. 25 Employee training .. 26 Supervisory training .. 27 Incident response team training .. 28 Sample Training Topics .. 28 Role Playing Exercises to Defuse Violent Situations .. 29 Hands-on practice .. 29 Fill the skills gaps .. 30 Course 720 Module 4 Quiz .. 31 Module 5: Incident Investigation and Reporting.

7 33 Develop a procedure for employees to report incidents .. 33 Threat Incident Report System .. 33 When the violent or threatening incident occurs .. 34 Investigating incidents of violence .. 35 Types of Investigations .. 35 Threat assessment investigations .. 35 Administrative Investigations .. 36 Criminal investigations .. 37 Module 5 Quiz .. 38 Module 6: Incident Reporting .. 40 Immediately after the violent act .. 40 Initiate the Post Incident Trauma Plan .. 40 Employee Assistance Program services (EAP) .. 41 Support Prosecution of Offenders .. 41 Administrative Actions to Keep an Employee Away from the Worksite .. 41 Disciplinary Actions .. 42 Disabilities as a Defense against Alleged Misconduct .. 43 Actions to inform all employees and the public .. 43 Module 6 Quiz.

8 44 Module 7: Organizational Recovery .. 46 Introduction .. 46 Ensure a management presence in the workplace .. 46 Course 720 Share information with employees .. 46 Include union leadership .. 46 Bring in crisis response professionals .. 47 Employee Assistance Program .. 47 Support informal debriefing .. 47 Support care-giving within work groups .. 47 Handle critical sites with care .. 47 Buffer those affected from post-event stresses .. 47 Help employees face feared places or activities .. 48 Remember the healing value of work .. 48 The Critical Incident Stress Management Process .. 48 The CISM team .. 48 Critical Incident Stress Debriefing .. 49 Introductory Phase .. 50 Fact Phase .. 50 Thought Phase .. 51 Reaction Phase .. 51 Symptom Phase .. 51 Teaching Phase .. 51 Re-entry Phase.

9 51 Is a Debriefing Warranted? .. 52 Critical Incident Stress Defusing .. 52 Three phases .. 53 Outcomes .. 53 Course 720 Conclusion .. 54 Module 7 Quiz .. 55 Module 8: Program Evaluation .. 57 Introduction .. 57 Steps in the Evaluation Process .. 57 Assessment and analysis .. 57 Evaluate the program after an incident .. 59 When all is said and done .. 59 Module 8 Quiz .. 61 Copyright 2017 Geigle Safety Group, Inc. Page 1 of 62 This page intentionally blank Course 720 Copyright 2017 Geigle Safety Group, Inc. Page 1 of 62 Course Introduction This course provides you with recommendations on steps to consider in developing a workplace violence prevention program to reduce the hazards of workplace violence .

10 These are guidelines only. Safety Insight does not intend to create rules specific to violence in the workplace . While not every suggestion may be appropriate for all organizations, these recommendations provide an excellent means for quickly assessing the state of an organization s current policies and practices. workplace violence a preventive approach Across the nation, violence in the workplace is emerging as a significant occupational hazard. All too frequently, employees become victims of violent acts that result in substantial physical or emotional harm. For injured or threatened employees, workplace violence can lead to medical treatment, missed work, lost wages, and decreased productivity. For many occupations, workplace violence represents a serious occupational risk.