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XO Plus Plans FAQ - Singtel

Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 XO plus Plans FAQ 1. What is the new XO plus Plans ? The new Singtel XO plus 68, 88, 118, 168 Plans come with ultra-fast 5G access and content while offering big data bundles and a new handset at attractive prices. The new Singtel XO plus 50 Plans offers big data bundle with the option to add on Singtel 5G NOW. A device agreement term of 24 months applies. XO plus 50 XO plus 68 XO plus 88 XO plus 118 XO plus 168 Monthly Subscription Charges (incl GST) $50 $68 $88 $118 $168 Data 10GB 30GB 60GB 80GB 120GB Outgoing Talktime 100 mins 300 mins 600 mins 800 mins 1200 mins Local SMS 100 SMS 300 SMS 600 SMS 800 SMS 1200 SMS Price Plan Voucher $200 Price plan voucher (issued every 21 months) 5G Access Add on 5G Now at $15/mth Free Free Free Free 5G Content Bookful - Free 3 months Melody VR - Free 3 months RiotGO Free 1 month Free 3 months 2.

Singtel 5G Non-standalone (NSA) market trial has ended on 31 December 2021. From 1 January 2022, all customers with Singtel 5G NOW or who are on XO Plus 68 and above plans will get to enjoy both 5G Non-standalone (NSA) and 5G Standalone (SA) service. Customer will need to have compatible 5G handset and 5G SIM to enjoy 5G Standalone (SA) network. 7.

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Transcription of XO Plus Plans FAQ - Singtel

1 Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 XO plus Plans FAQ 1. What is the new XO plus Plans ? The new Singtel XO plus 68, 88, 118, 168 Plans come with ultra-fast 5G access and content while offering big data bundles and a new handset at attractive prices. The new Singtel XO plus 50 Plans offers big data bundle with the option to add on Singtel 5G NOW. A device agreement term of 24 months applies. XO plus 50 XO plus 68 XO plus 88 XO plus 118 XO plus 168 Monthly Subscription Charges (incl GST) $50 $68 $88 $118 $168 Data 10GB 30GB 60GB 80GB 120GB Outgoing Talktime 100 mins 300 mins 600 mins 800 mins 1200 mins Local SMS 100 SMS 300 SMS 600 SMS 800 SMS 1200 SMS Price Plan Voucher $200 Price plan voucher (issued every 21 months) 5G Access Add on 5G Now at $15/mth Free Free Free Free 5G Content Bookful - Free 3 months Melody VR - Free 3 months RiotGO Free 1 month Free 3 months 2.

2 Who is eligible to sign-up? All customers signing up under NRIC/FIN, Corporate Individual Scheme, and SME customers are eligible to sign-up for XO plus Plans . 3. Can I share my XO plus plan bundle with MobileShare supplementary lines? Yes. XO plus Plans are eligible to have up to 3 MobileShare supplementary lines to share local data and local talktime/SMS. Only the XO plus plan main line will enjoy 5G NOW access. 4. What are the charges if I use more than my XO plus plan s local data bundle? If you use more than your monthly local data bundle, excess data usage is charged at $18 for every 18GB block and capped at $188/month. 5. Is the excess local data usage shareable with MobileShare? Yes. All excess local data usage is shareable with all MobileShare supplementary lines tied under the main line.

3 6. Can I subscribe to 5G on XO plus Plans ? You can subscribe to our 5G NOW add-on at $15 which comes with 5G access and 10GB of local data on XO plus 50 Plan. XO plus 68 and above Plans comes with 5G access and is not eligible for 5G NOW add-on. If you need more data, check out our DataMore add-on to get the additional data you need at great prices. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 Singtel 5G Non- standalone (NSA) market trial has ended on 31 December 2021. From 1 January 2022, all customers with Singtel 5G NOW or who are on XO plus 68 and above Plans will get to enjoy both 5G Non- standalone (NSA) and 5g standalone (SA) service. Customer will need to have compatible 5G handset and 5G SIM to enjoy 5g standalone (SA) network.

4 7. How may I sign up for more data on XO plus Plans ? To enjoy more data on XO plus Plans you may sign up for Datamore or DATA X Infinity. Do note that XO plus Plans are not eligible for DATA X2/X3/ X4 add-ons. 8. If I am on a Combo plan with an existing DATA X add-on within contract, can I still change my plan to a XO plus plan? Yes, you may do so. Please note that a penalty will apply for downgrade in plan. The remaining contract penalty for any DATA X 2/ 3/ 4 add-on will be waived for any plan upgrades to XO plus Plans . Data X INFINITY will remain on the new XO plus plan until you request to terminate it. Remaining contract penalty for the add-on applies. 9. If I am on a XO plan with an existing DATA X INFINITY add-on within contract, can I still change my plan to a XO plus plan? Yes, you may do so.

5 Data X INFINITY will remain on the new XO plus plan until you request to terminate it. Remaining contract penalty for the add-on applies. 10. If I am on a Combo plan with an existing 5G NOW add-on within contract, can I still change my plan to a XO plus plan? Yes, you may do so. Please note that a penalty will apply for a downgrade in plan. The remaining contract penalty for the 5G NOW add-on will be waived for any plan upgrades to XO plus Plans . 11. Are XO plus Plans eligible for Singtel Circle benefits? XO plus Plans may be nominated as a line count towards the total Mobile lines for the purpose of determining the applicable Mobile discounts on eligible discount lines. They are however not eligible for Singtel Circle Mobile plan discounts. To find out more about Singtel Circle benefits, please visit the Singtel Circle page for more information.

6 12. If I am on an existing postpaid plan with Singtel Circle benefits (keyline/ non-keyline), can I still change my plan or recontract to XO plus Plans ? Yes, you may do so. Please note that as XO plus Plans are not eligible for keyline benefits, all keyline benefits will automatically cease once you have successfully changed your plan or recontracted to XO plus Plans . 13. I am currently on a Multi-SIM service, can I retain my Multi-SIM card and sign up on the XO plus Plans ? Do note that XO plus Plans are not eligible for Multi-SIM. If you wish to share your plan bundle on a supplementary line, you may sign up for our MobileShare Supplementary Plans 14. Why is Free Weekend Data benefit removed from the XO plus Plans ? The weekend data benefit on XO Plans is offered on a promotional basis till 4 Feb 2021.

7 Not to worry, our newly launched XO plus Plans comes w bigger data bundle, free 5G access and the latest 5G content, bringing more value and entertainment to you. Get ready to maximise the fullest 5G experience on your new smartphones. Bigger data, exciting content, 5G. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 Updated: 6 Jan 2022


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