Your Express Delivery Partner - Spoton

1 your Express Delivery Partner 1. OUR MISSION, VISION & VALUES. OUR MISSION. OUR VISION. Deliver commitments consistently to our customers To be the most preferred Express Logistics Company through outstanding people working together, a in India. network engineered for accuracy and leading the market in quality and profitability. OUR VALUES. We create an atmosphere of mutual support, respect and collaboration, realize our People success depends on our ability to perform as one highly effective team. We are committed to high quality service Delivery reliable, timely, responsive and Customer proactive, in meeting our customers' needs and ensuring a positive customer experience. We are open and honest in all our dealings and maintain the highest integrity at all times. Integrity Keeping promises We honor our commitments to all our stakeholders.

2 We define, follow and improve processes rigorously, to enhance efficiency and Process Discipline effectiveness of service to customers and business performance. 2. Our journey so far . Spoton was created when IEP acquired TNT's domestic business in Dec 2011. Annualized revenues Rs 190 Cr in Dec 2011 to current run-rate over Rs 300 Cr , 60% growth over 2 years Monthly volumes currently at 29K MT from 19K MT in Dec 2011, 53% growth in 2. years. Significant investments in Operations - Infrastructure / MHE & IT initiatives to provide visibility & enhanced controls GPS, Android based PUD, integrated billing system Independent Internal Audit function reviews operational practices to ensure adherence to integrity standards, helping in increased customer confidence. 3. COMPANY SNAPSHOT. A strong road Express organization with around 1000 employees Highly skilled professionals having 15 to 20 years of experience in national & regional roles Managers having MNC and Industry experience from organizations like TNT, GATI, SAFEX, BLUEDART, FEDEX, etc Strong IT capabilities, customer centric employees and service commitment through a dedicated & motivated team, to ensure that your business requirements are met and fulfilled on time 4.

3 OUR BOARD. Sid Khanna-Managing Director and Chairman of IEP. Previously built Accenture's consulting and outsourcing businesses in India and the UK. Was also the country managing Partner for the Middle East. K K Iyer-Managing Director of the India Advisor. Previously a Partner at Accenture, where he led the transportation and logistics practice. Worked with Mr. Khanna for 17 years. During his tenure at Accenture, he led Accenture's relationship with TNT and closely worked on TNT's strategy in India. Abhik Mitra-CEO for IEP's logistics investments. Has over 28 years of experience in the logistics, entertainment and consumer products industries. Previously the Managing Director of the $100 million revenue Indian arm of TNT, where he was instrumental in growing the Indian business. Prior to this, held several senior executive and board positions at RPG Enterprises and Hindustan Unilever.

4 5. COUNTRY MANAGEMENT. Abhik Mitra Managing Director Sharmistha Krishna Majumdar Chandrashekar Uday Sharma Jothi Menon Rajesh Kapase Nikhil Saxena Director-OPS Director- Chief Financial Director-Sales Director- HR Director-IT Customer Officer Service 6. SENIOR MANAGEMENT TEAM. Krishna 18 years of experience - Logica, GXS, Skycell, Thomson Consumer Electronics Chadrasekhar Uday R Sharma 18 years of experience - Aramex, Safexpress Nikhil Saxena 26 years of Experience at Blue Dart Jothi Menon 20 years of experience - Accenture, AOL, IBM. Sharmistha 19 years of experience - TNT, Bluedart, Scholastic Majumdar Rajesh Kapase 16 years of experience - First Flight, Brisk Electronics, Megasoft 7. Spoton CULTURE. Integrity is one of our core value Policies on Whistleblower, Conflict of interest, Gifts &.

5 Integrity entertainment to deal with unethical behavior Annual Integrity Workshops for all employees Strong performance driven organization Global mindset & experience, Indian Focus Performance Rewards strategy to build high performance culture High focus on growth from within internal movements Service: Reliable, Fast, Neat & Accurate Cultural Putting Customer First Pillars People: Respect, Growth & Transparency High Performance Teams: Operating to High Process Standards 8. Our Strengths A wide reach of network serving over 250 + locations and over 16300 + pin codes across India through 8 major depots and 11 secured Transit hubs to make the movement of your goods faster, hassle free and Spoton . Highest Number of Self-Managed / Owned Network: Resulting in uniformity of processes and policies, Consistency of service performance across all parts of the Network.

6 24-hours online track & trace systems with instant e-pod (proof of Delivery ) post- Delivery Advanced and user friendly Web based IT Solutions :Enabling you to create connote ,view e- invoice, customized MIS at click of a button Vertical Expertise with strong account management: Vertical Supply chain solutions based expertise supported by strong key account management process. Highly skilled and trained manpower: Providing seamless world class Express distribution solution. 24/7 customer service to ensure that your business requirements are met and fulfilled on time 1800 200 1414. 9. OPERATION STRUCTURE. DIRECTOR - OPERATIONS. NATIONAL HEAD. REGIONAL REGIONAL REGIONAL REGIONAL. NETWORK /. OPERATION OPERATION OPERATION OPERATION. LINEHAUL. MANAGER - NORTH MANAGER - EAST MANAGER - WEST MANAGER - SOUTH.

7 MANAGEMENT. NATIONAL HEAD. - SECURITY DOM - DOM - DOM - DOM - DELHI. KOLKATA MUMBAI CHENNAI. DOM - NATIONAL HEAD DOM - UP DOM - PUNE. BANGALORE. - PUD. MANAGEMENT. DOM - DOM - DOM - CHANDIGHAR AHMEDABAD HYDERABAD. 10. FOCUS ON OPERATIONS TRAINING &. DEVELOPMENT. HUBS SERVICE CENTERS. Hub Manager's Meet to focus on Staff Training processes and process improvements, cost behavioral aspects management, people management Handler Training on the importance Data Entry Operators to align of proper loading & unloading them with new system updates DEPS Awareness Program GSA / Pick-up & Delivery Agents . to ensure Spoton 's visibility and adherence to processes Business Associate (BA) Training 11. Fleet Strength Schedule Route Kms Payload in Ton Route Count Total Vehicles Feeder 6729 608 110 66. Service 168199 1722 206 421.

8 Total 174928 2330 316 488. Month End Unscheduled Container Vehicles from Existing Vendors Route Kms Payload in Ton Route Count Total Vehicles Feeder 5234 765 63 63. Service 36320 966 45 45. Total 41554 1731 108 108. We have got 170 Vehicle on GPS Enabled in Schedule Service route. We have got 10 Route 101 High Cube vehicle. Our average vehicle age for Line haul Is below 04 Years and Feeder is below 05 Years. 12. Fleet Strength Count Of In City Vehicle Strength And Payload Available We have Got 155 Vehicles With Online Tracking Through Android Phones At Kolkata, Bangalore, Chennai, Cochin, Hyderabad And Delhi. Rest Locations To Be Covered In Next 1 Month. 13. Infrastructure @ Spoton . Damage & handling management : Some Events : Cargo Bar , Driver's Room, HPT, Winter Jacket for North team, Driver's meeting 14.

9 Infrastructure @ Spoton . Various Best practices of Stacking, Towing , Palletizing, Storing and Usage of Cargo Bar to secure Customer's load inside the vehicle. 15. Infrastructure @ Spoton . Training is a critical aspect to prevent damages and safe handling, we conduct regular training on the same 16. Our Key Vertical Segments Stock Transfer & Sale Movement Health Care Sample & Promotional Distribution Movement of Medical Device Automotive Time Bound Spare parts Movement & Reverse Logistics Industrial Time Bound Delivery to Retail outlets and MBO. Lifestyle Stock movement from Vendor locations Reverse Logistics Movement of Hardware & Spare parts ICT Storage & Distribution Reverse Logistics 17. Some Of Our Key Customers Automotive Health Care & Lifestyle ICT. Industrial 1. Cadila 1. Nissan 1.

10 Lifestyke 1. Samsung Pharma Motors 2. Reliance 2. LG. 2. Zydus 2. Renault Trendz 3. Phillips Healthcare 3. Bharat Benz 3. Arvind 4. Toshiba 3. Abbott 4. Volvo Brands 5. HCL. Healthcare 5. 3M 4. Zodiac 6. Lenevo 4. Ranbaxy 6. Tata Motors 5. Wrigley 7. Airtel Laboratories 7. Mahindra 6. Godrej 8. Redignton 5. GE 8. SKF 7. Tetra Pack 9. Tata Healthcare 9. Cummins 8. Liberty Communicati 6. Johnson & 10. ABB 9. Metro ons Johnson 11. Tyco 10. Catwalk 7. Dr. Reddy's 11. Welspun 8. TTK. Healthcare 9. Intas Pharma 10. Aurobindo 18. IT SYSTEMS @ Spoton . CUSTOMER BUSINESS ASSOCIATE. PRESENTATION LAYER. MESSAGING ERP BUSINESS SOLUTION SAP (FICO). 19. IT SYSTEMS @ Spoton . Basic Infrastructure Hosted at Tier 3 Data Centre: Hosted at Tier 3 Data Center with 1:1 redundancy, Hybrid Cloud solution. Latest Quad-Core Intel Xeon based Servers on high speed Gigabit CISCO Network, High speed, Fiber based SAN Storage All Spoton Depots are connected over high-speed MPLS network with 1:1 redundancy at all possible / major locations.